Software Technical Writer Jobs in Raleigh, NC (NOW HIRING)

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India.

Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package

We are looking for Technical Analyst in Raleigh, NC for 12 months contract position

Job details mentioned below-

Title: Technical Analyst

Location: Raleigh, NC (locals only)

Duration: 12 Months 

Client : Direct Client

Duties:

Provide application support for IPCS and ensure it is operational during business hours

Monitor IPCS by regular review of system health indicators, reports from the mainframe interface system (STARS) and IPCS system dashboard and reports.

Note problems and identify performance trends. Where approved, take correction action to improve performances and circumvent problems from arising.

Provide Level 2 Help Desk Technical Leadership and support

Receive, log and fully document requests for support from help desk, other service delivery staff and/or users; investigate problems and other requests for support and determine appropriate actions to take

Monitor progress of requests for support through resolution and ensure users and other interested parties are kept informed

Escalate defects, systems and network issues to appropriate resources

Escalate 3rd party software and hardware issues to vendors, insuring proper attention is given to the issue depending on severity

Provide Technical Support and leadership for Change and Release Management

Provide monthly updates and communication with the vendor, the management team, and development teams on all changes, patches, fixes and outstanding issues.

Escalate 3rd party software and hardware issues to vendors, insuring proper attention is given to the issue depending on severity

Provide leadership and direct input to annual PCI Audits

Reaffirm scope and maintain IPCS documentation related to PCI compliance

Verify vendor and application compliance (PA DSS Compliance)

Address questions regarding IPCS in assessor interviews

Participate in PCI Risk Assessment

Manage incidents identified by audit through resolution

Participant in and provide input to reoccurring PCI Audits

Manage remediation of issues identified by vulnerability assessments

Manage remediation of issues identified by penetration tests 

Maintain IPCS documentation related to PCI compliance

Become an expert on the use of all aspects of the system as a subject matter expert.

Provide updates and communication to users, the management team, and development teams on all application/system issues

Coordinate production emergencies with internal experts and key stakeholders

Establish strong relationships and collaborate with the development teams, system administrators, network administrators, users and vendor

Defines and documents customer business functions and processes. 

Required Skills:

BS/BA degree in Computer Science, Computer Engineering, Information Technology, or an related degree from an accredited college or university.

Must have relevant work experience in a distributed web services and enterprise software environment.

Must have hands-on experience providing production support work or in a similar role.

Must have hands-on experience developing and supporting credit card payment solutions and retail POS solutions.

Must have hands-on experience supporting POS solutions in the specific areas of Billing and Payment solutions.

Must have hands-on experience with XML and with Report Builder.

Must have a strong working knowledge of office applications (i.e. MS Excel, MS Word, Visio, and PowerPoint)

Must ensure that written and verbal communications are clear, concise and achieve intended objectives

Problem Diagnosis skills (i.e., discovery, replication, troubleshooting, resolution, verification, communication and/or escalation as required)

Must have demonstrated ability to multi-task and prioritize projects and tasks and able to problem solve independently as well as part of a team.

Desired Skills:

Must have experience in Systems Integration with knowledge of SOA & developing and supporting custom built Web Services.

Experience supporting iNovah Payment Credit and Debit System (IPCS)

Must have the ability to work with other IT Team disciplines: Architecture, Security, Infrastructure, Integrations, Client Services, Database.

Relevant work experience in integrating .NET application with mainframe applications.

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