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Software Technical Writer Jobs in Raleigh, NC (NOW HIRING)

Clever Devices Ltd.

Product Specialist

Apex, NC · On-site

$70K - $120K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Some experience launching and maintaining hardware and software technical products Skills ... Strong written and oral communication skills * Excellent organizational skills * Excellent customer ...

HirexHire

Software Engineer I

Raleigh, NC · On-site

... • Write clean, maintainable, and efficient code that aligns with established engineering ... Technical Leads, and Support teams to understand requirements and deliver customer-focused ...

Railinc

Technical Business Analyst

Cary, NC · On-site

This role is responsible for ensuring the quality and reliability of Railinc's software ... Excellent verbal and written communication skills. * Microsoft Office skills - Excel, Word, and ...

Ask IT consulting

Lead Technical Trainer

Durham, NC · On-site

$31.50 - $41.75/hr

Research and evaluate the NC FAST case management software in order to translate the software ... oral and written form, and deal effectively with diverse groups to accomplish the objectives.

Garmin

Senior Software Engineer - C++/C

Cary, NC · On-site

$124K - $164K/yr

Demonstrated capability to offer peer technical assessments in areas of expertise, new technologies and software designs * Mastered proficiency in writing software in C, C++, and relevant experience ...

HirexHire

Software Engineer I

Raleigh, NC · Remote

Write clean, maintainable, and efficient code that aligns with established engineering standards ... Collaborate with Product Managers, Designers, Technical Leads, and Support teams to understand ...

HirexHire

Software Engineer I

Raleigh, NC · On-site

Write clean, maintainable, and efficient code that aligns with established engineering standards ... Collaborate with Product Managers, Designers, Technical Leads, and Support teams to understand ...

Garmin Ltd.

Senior Software Engineer - C++/C

Cary, NC · On-site

$120 - $180/hr

Demonstrated capability to offer peer technical assessments in areas of expertise, new technologies and software designs * Mastered proficiency in writing software in C, C++, and relevant experience ...

New

HirexHire

Software Engineer I

Raleigh, NC · Remote

Write clean, maintainable, and efficient code that aligns with established engineering standards ... Collaborate with Product Managers, Designers, Technical Leads, and Support teams to understand ...

Verily Health

Senior Staff Software Engineer

Raleigh, NC · On-site

$119K - $157K/yr

The Senior Staff Software Engineer will provide technical leadership and hands-on software ... written communication, especially in design and architecture documents • Experience working ...

HirexHire

Software Engineer I

Raleigh, NC · Remote

Write clean, maintainable, and efficient code that aligns with established engineering standards ... Collaborate with Product Managers, Designers, Technical Leads, and Support teams to understand ...

Garmin

Senior Software Engineer (Telematics)

Cary, NC · On-site

$124K - $164K/yr

Demonstrated capability to offer peer technical assessments in areas of expertise, new technologies and software designs * Mastered proficiency in writing software in C, C++, C# or Java and relevant ...

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Software Technical Writer information

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How much do software technical writer jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for software technical writer in Raleigh, NC is $37.85, according to ZipRecruiter salary data. Most workers in this role earn between $28.03 and $45.82 per hour, depending on experience, location, and employer.

What is a software technical writer?

A Software Technical Writer creates clear, concise documentation to help users and developers understand software products. They write user manuals, API documentation, tutorials, and release notes, often working closely with developers, product managers, and designers. Their goal is to translate complex technical concepts into easy-to-understand content for various audiences. Strong writing skills, technical knowledge, and the ability to communicate effectively are essential for this role.

What are the key skills and qualifications needed to thrive as a software technical writer?

To thrive as a Software Technical Writer, you need strong writing and editing skills, a good understanding of software development concepts, and often a degree in English, Communications, Computer Science, or a related field. Familiarity with documentation tools such as MadCap Flare, Adobe FrameMaker, markdown, and content management systems, as well as knowledge of version control (e.g., Git), is commonly required, and certifications like Certified Professional Technical Communicator (CPTC) can be advantageous. Excellent communication, attention to detail, and the ability to translate complex technical information for diverse audiences are crucial soft skills. These skills ensure that documentation is clear, accurate, user-friendly, and effectively supports software users and development teams.

What are some common challenges faced by software technical writers, and how can they overcome them?

Software Technical Writers often face challenges such as rapidly changing technology, tight deadlines, and translating complex technical details into clear, accessible documentation. To overcome these, it's important to collaborate closely with developers, product managers, and QA teams to stay informed about updates and upcoming features. Effective organization and version control help manage evolving content, while ongoing learning and adaptability allow writers to keep up with new tools or programming concepts. Building strong relationships with subject matter experts and participating in team meetings can also greatly improve the accuracy and relevance of documentation.

What are the most commonly searched types of Software Technical Writer jobs in Raleigh, NC?

The most popular types of Software Technical Writer jobs in Raleigh, NC are:

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For Software Technical Writer jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Software Technical Writer jobs in Raleigh, NC look for?

The top searched job categories for Software Technical Writer jobs in Raleigh, NC are:

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Cities near Raleigh, NC with the most Software Technical Writer job openings:

Software Technical Writer jobs near you
Infographic showing various Software Technical Writer job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 8% Part Time, 3% Contract, and 1% Nights. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $78,735 per year, or $37.9 per hour.

Technical Support Specialist - Metabolomics Kits

Metabolon, Inc.

Raleigh, NC • On-site

Full-time

Re-posted 10 days ago

Job description

Overview
Metabolon is seeking a motivated and technically curious Technical Support Specialist to join a newly created post-sales technical support team supporting customers of Metabolon's Verus LC/MS-based metabolomics profiling kits.
The Technical Support Specialist will report to the Strategic Product Solutions Director and serve as the primary contact for customers requiring assistance with kit usage, instrument compatibility, troubleshooting, and data analysis and provide customers with a dedicated, responsive, and consistent technical support experience.
This position will be based in our Morrisville, NC office.
Responsibilities
  • Serve as a first-line technical support contact for Verus Metabolomics Profiling Kit customers, including Kit Lab Partners who run Verus Kits in their own laboratories and Research Data Users who access and interpret resulting data through the Integrated Bioinformatics Platform (IBP).
  • Support routine questions related to kit use, sample preparation, reagent handling, workflow stages, instrument setup, kit barcodes, manifests, QC review, and project publication.
  • Triage common LC-MS, wet-lab, software, access, permissions, SSO/MFA, UI navigation, and role-based access issues using approved documentation and procedures.
  • Monitor, triage, prioritize, own, and resolve support cases submitted through Salesforce Service Cloud, support email, and customer-facing webforms.
  • Provide clear written responses that confirm the customer issue, explain next steps, and guide customers toward resolution.
  • Support Research Data Users with routine access, navigation, data analysis, visualization, and interpretation workflows in the Integrated Bioinformatics Platform.
  • Use, maintain, and draft Knowledge Base articles to answer common customer questions consistently and efficiently.
  • Escalate complex wet-lab, mass spectrometry, IT, software, quality, or product issues to the appropriate internal team while maintaining a professional customer experience.
  • Collaborate closely with Field Application Support, IT, Software Development, R&D, Product Management, Customer Success, Sales, and Professional Services to ensure customers receive effective support and recurring issues are surfaced for improvement.
  • Accurately document case status, root cause, resolution, Knowledge Base use, and escalation history in Salesforce Service Cloud.
  • Help identify recurring issues, documentation gaps, software defects, workflow challenges, and opportunities to improve the support model as the Verus Kits business grows.

Qualifications
  • Bachelor's degree in Molecular Biology, Biochemistry, Analytical Chemistry, Bioinformatics, or a related discipline. Master's degree preferred.
  • 3+ years of relevant laboratory, analytical science, technical support, customer support, bioinformatics, or life sciences software experience.
  • Experience with LC-MS, metabolomics, analytical chemistry, sample preparation is required.
  • Experience of bioinformatics software, or scientific data analysis platforms preferred.
  • Experience supporting commercial kits, assays, laboratory software, life sciences SaaS products, or customer-facing scientific applications a plus.
  • Familiarity with major LC/MS platforms (e.g., Thermo Fisher, SCIEX, Agilent, Waters) and LC/MS software (e.g., Xcalibur, MassHunter, Analyst, MassLynx) preferred.
  • Strong attention to detail and ability to follow SOPs, documented procedures, and escalation paths.
  • Experience creating FAQs, support documentation, troubleshooting guides, or customer training materials preferred.
  • Strong written communication skills, with the ability to explain technical concepts clearly and professionally.
  • Comfort supporting customers remotely via email, Teams, screen sharing, and web-based tools.
  • Familiarity with Salesforce Service Cloud, CRM systems, helpdesk tools, Knowledge Base workflows, or case management processes preferred.
  • Demonstrated ability to learn quickly, search documentation effectively, and apply Knowledge Base content to customer questions.
  • Customer-focused, calm under pressure, and able to manage multiple open cases against defined timelines.
  • Curious and willing to learn across laboratory science, mass spectrometry, software, and bioinformatics.
  • Pragmatic problem solver who knows when to resolve independently and when to escalate.

About Us
Metabolon, Inc., is the global leader in revealing biological insights on disease state and physiologicalreactions in the present time through metabolomics. Leveraging one of the world's most diverse and rich patient data sets, Metabolon is equipped to deliver biologically relevant evidence to address some of the most difficult and pressing questions in the life sciences. Every day, our work is helping to accelerate research and product development success in the biopharma, population health, consumer products, agriculture, wellness and academic research sectors.
Metabolon was founded in 2000 and is based in Research Triangle Park, North Carolina with an international headquarters in Germany. For more information, please visit www.metabolon.com.
Metabolon is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

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