ZipRecruiter

Log In

1

Shopify Order Processing Jobs (NOW HIRING)

Hadley Designs

Operations Manager - DTC & Shopify

Process refunds, reships, cancellations, and order updates * Triage and resolve support tickets ... Monitor order flow across Shopify, Base, and Amazon MCF * Resolve failed orders, inventory issues ...

Hadley Designs

Shopify DTC Operations Manager

Process refunds, reships, cancellations, and order updates * Triage and resolve support tickets ... Monitor order flow across Shopify, Base, and Amazon MCF * Resolve failed orders, inventory issues ...

Suit Store Group LLC

E-Commerce Associate

Paramus, NJ · On-site

$18 - $20/hr

Utilize Shopify to process and fulfill online orders accurately. * Ensure orders are packaged securely and in a presentable manner for shipment. * Coordinate with the warehouse team to manage ...

Apply Early

next page

Showing results 1-20

All JobsShopify Order Processing Jobs

Shopify Order Processing information

See salary details

$28.5K

$69.9K

$144.5K

How much do shopify order processing jobs pay per year?

As of Jul 6, 2026, the average yearly pay for shopify order processing in the United States is $69,896.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $76,000.00 per year, depending on experience, location, and employer.

What is the difference between Shopify Order Processing vs Shopify Customer Service Representative?

AspectShopify Order ProcessingShopify Customer Service Representative
Primary ResponsibilitiesFulfilling orders, managing inventory, processing paymentsAssisting customers, handling inquiries, resolving issues
Required SkillsOrder management, attention to detail, basic e-commerce knowledgeCommunication skills, problem-solving, customer service experience
Work EnvironmentWarehouse, online platforms, e-commerce settingsCall centers, online chat, email support
Common CertificationsNone typically required, e-commerce familiarity beneficialCustomer service certifications advantageous

Shopify Order Processing focuses on managing and fulfilling online orders, while Shopify Customer Service Representatives handle customer inquiries and support. Both roles are essential in e-commerce, but they differ in daily tasks and skill sets required.

What are some common challenges faced in a Shopify Order Processing role, and how can they be managed effectively?

A common challenge in Shopify Order Processing is managing high order volumes during peak sales periods, which can lead to delays or errors if not handled efficiently. Staying organized by using automation tools, maintaining accurate inventory records, and communicating clearly with customers and the fulfillment team can help minimize mistakes. Additionally, troubleshooting payment or shipping issues and coordinating returns require strong problem-solving skills and attention to detail. Proactively addressing these challenges ensures a smooth workflow and positive customer experience.

What are the key skills and qualifications needed to thrive as a Shopify Order Processing Specialist, and why are they important?

To excel in Shopify Order Processing, you need strong attention to detail, basic e-commerce knowledge, and experience with order management, often supported by familiarity with Shopify’s platform. Proficiency in Shopify’s admin dashboard, third-party fulfillment apps, and basic spreadsheet tools like Excel is typically required. Excellent communication, problem-solving, and time management skills help professionals handle customer inquiries and resolve order issues efficiently. These abilities ensure accurate and timely order fulfillment, leading to customer satisfaction and smooth business operations.

What is Shopify order processing?

Shopify order processing refers to the steps taken to fulfill customer orders placed through a Shopify store. This process typically includes reviewing incoming orders, verifying payment, preparing items for shipment, updating inventory, and providing tracking information to customers. Efficient order processing ensures timely delivery and enhances customer satisfaction. Store owners can manage and automate order processing using Shopify’s built-in tools and apps, which help streamline fulfillment and reduce errors.
More about Shopify Order Processing jobs
What cities are hiring for Shopify Order Processing jobs? Cities with the most Shopify Order Processing job openings:
What states have the most Shopify Order Processing jobs? States with the most job openings for Shopify Order Processing jobs include:
What job categories do people searching Shopify Order Processing jobs look for? The top searched job categories for Shopify Order Processing jobs are:
Shopify Order Processing jobs near you
Infographic showing various Shopify Order Processing job openings in the United States as of June 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $69,896 per year, or $33.6 per hour.
Operations Manager - DTC & Shopify

Operations Manager - DTC & Shopify

Hadley Designs

Remote

Full-time

Posted 7 days ago

Job description

Ready to build something that truly matters?
Every parent wants clarity, confidence, and connection when it comes to their child's learning. They want to feel proud of the choices they make and trust the tools they bring into their home. At Hadley Designs, we make that possible by creating products that turn everyday moments into meaningful learning experiences.
But none of that works without a seamless, trustworthy customer experience. A store that runs flawlessly. Messaging that is clear. Operations that feel effortless to the customer.
That's where you come in.
About Hadley Designs
Hadley Designs is a family-founded, female-led brand redefining early education through creativity, beauty, and connection.
We believe learning should be fun and engaging. We don't just sell products, we shape futures. Our mission is to create screen-free, hands-on learning tools that build confidence, spark curiosity, and bring families closer together.
Every product we design is rooted in purpose. Beautiful design creates better learning, and every detail matters. From the first click to the moment a child lights up with understanding, we are committed to delivering an experience families can trust.
About the Role
Operations Manger - DTC & Shopify
Also known as: Shopify Operations Manager Ecommerce Operations Lead Customer Experience Operations Manager
This role is the backbone of our direct-to-consumer experience. You will own the performance, accuracy, and clarity of our Shopify store from end to end.
Your mission is simple and powerful. Ensure every customer fully understands what they are buying and when they will receive it before they complete their purchase.
Your Core Focus
  • Take full ownership of Shopify store operations and customer experience
  • Eliminate inconsistencies across the site, including broken links, outdated promotions, and conflicting messaging
  • Standardize shipping, split shipment, and pre-order communication across all touchpoints
  • Build and document SOPs for all operational workflows
  • Implement systems and automations that reduce manual work and customer confusion

What You'll Do
Customer Experience Management (Daily)
  • Respond to customer inquiries via Shopify inbox and social channels
  • Process refunds, reships, cancellations, and order updates
  • Triage and resolve support tickets based on urgency
  • Identify patterns in customer feedback and recommend improvements
  • Ensure all communication is clear, accurate, and aligned with current messaging

Order Operations and Fulfillment (Daily)
  • Monitor order flow across Shopify, Base, and Amazon MCF
  • Resolve failed orders, inventory issues, and discrepancies
  • Coordinate with fulfillment teams to ensure timely delivery
  • Manage split shipments, pre-orders, and out-of-stock scenarios
  • Track and resolve missing or delayed packages

Store Integrity and Accuracy (Weekly)
  • Audit the website for broken links, incorrect pricing, and outdated promotions
  • Ensure consistency across product pages, landing pages, and collections
  • Validate all messaging related to shipping and pre-orders
  • Support promotion setup and ensure backend accuracy

Systems, SOPs, and Automation (Weekly)
  • Build and maintain SOPs for recurring workflows
  • Identify inefficiencies and implement automation using tools like Shopify Flow
  • Optimize customer service platforms such as Gorgias
  • Improve post-purchase experience and operational workflows
  • Support system cleanup and tool evaluation

Growth Operations and Reporting (Weekly)
  • Deliver weekly Shopify performance reports
  • Track key metrics such as CAC, LTV, and funnel performance
  • Identify trends, anomalies, and risks early
  • Ensure data accuracy for decision-making

Compliance and Risk Management (Weekly)
  • Maintain compliance across ADA, privacy policies, and tracking regulations
  • Review product pages and campaigns for compliance risks
  • Ensure all required tools and disclosures are functioning properly
  • Stay updated on platform policies and changes

AI and Automation Ownership (Ongoing)
  • Identify repetitive tasks and convert them into automated workflows
  • Use AI tools to improve efficiency in customer service and operations
  • Build prompt libraries and scalable systems
  • Continuously reduce manual workload while maintaining accuracy

How Success Is Measured
  • Reduction in support ticket rate per 1000 orders
  • Reduction in reshipment rate per 1000 orders
  • Zero compliance issues
  • At least one new AI automation implemented per week
  • Zero reported issues with broken links, incorrect promotions, or inaccurate information

Success looks like a store that runs without chaos. Orders flow cleanly. Customers feel confident. Problems are solved before they scale.
Requirements
Who You Are
You are a systems-driven operator who takes pride in getting the details right.
You think like an owner. You move quickly, solve problems independently, and take full responsibility for outcomes. You don't wait for direction. You create clarity where others see complexity.
  • You have 2 to 5 years of experience managing Shopify store operations
  • You are highly detail-oriented and catch inconsistencies others miss
  • You are a strong written communicator who can simplify complex information
  • You have hands-on experience with order management, fulfillment, and customer service
  • You understand Shopify apps, backend systems, and troubleshooting workflows
  • You build systems, not just solutions
  • You thrive in a fast-moving, high-growth environment
  • You are comfortable working cross-functionally while maintaining ownership

You believe in excellence over easy. You take initiative. You close loops. You care deeply about doing things the right way.
Benefits
Why You'll Love Working Here
At Hadley Designs, your work directly impacts families around the world.
You are not just managing operations. You are helping create a seamless experience that allows parents to feel confident, supported, and proud of their choices.
You will enjoy:
  • A remote-first environment that gives you flexibility and autonomy
  • The ability to manage your schedule with trust and accountability
  • Direct access to leadership and meaningful collaboration across teams
  • Opportunities to build systems, implement ideas, and drive real impact
  • Access to training, tools, and continuous learning
  • A decade-strong, family-founded brand with a clear mission and vision
  • Free access to products that are changing how children learn

Hadley Designs is a remote-first company built on trust, creativity, and autonomy. We're a small but mighty team that believes in balancing excellence with flexibility.
Apply Today
Apply today and help us make learning fun, engaging, and screen-free for families everywhere.

Apply