eComm Product Manager
Lexington, KY · On-site
Shopify, WordPress, Hubspot, Wagtail, etc.). • Regular quality assurance across all Tempur Sealy ... order triage. This includes processing issues and communication to stakeholders of issues and ...
eComm Product Manager
Lexington, KY · On-site
Shopify, WordPress, Hubspot, Wagtail, etc.). • Regular quality assurance across all Tempur Sealy ... order triage. This includes processing issues and communication to stakeholders of issues and ...
Ecommerce Analyst
Erlanger, KY · On-site
Support account teams in monitoring inventory, order accuracy, and fulfillment KPIs for small to ... Familiarity with e-commerce platforms such as Amazon Seller Central, Wayfair, Shopify, or similar ...
Quick apply
Ecommerce Analyst
Erlanger, KY · On-site
Support account teams in monitoring inventory, order accuracy, and fulfillment KPIs for small to ... Familiarity with e-commerce platforms such as Amazon Seller Central, Wayfair, Shopify, or similar ...
... and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com ... Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in ...
New
... and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com ... Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in ...
New
Shopify Order Processing information
What is the difference between Shopify Order Processing vs Shopify Customer Service Representative?
| Aspect | Shopify Order Processing | Shopify Customer Service Representative |
|---|---|---|
| Primary Responsibilities | Fulfilling orders, managing inventory, processing payments | Assisting customers, handling inquiries, resolving issues |
| Required Skills | Order management, attention to detail, basic e-commerce knowledge | Communication skills, problem-solving, customer service experience |
| Work Environment | Warehouse, online platforms, e-commerce settings | Call centers, online chat, email support |
| Common Certifications | None typically required, e-commerce familiarity beneficial | Customer service certifications advantageous |
Shopify Order Processing focuses on managing and fulfilling online orders, while Shopify Customer Service Representatives handle customer inquiries and support. Both roles are essential in e-commerce, but they differ in daily tasks and skill sets required.
What are some common challenges faced in a Shopify Order Processing role, and how can they be managed effectively?
A common challenge in Shopify Order Processing is managing high order volumes during peak sales periods, which can lead to delays or errors if not handled efficiently. Staying organized by using automation tools, maintaining accurate inventory records, and communicating clearly with customers and the fulfillment team can help minimize mistakes. Additionally, troubleshooting payment or shipping issues and coordinating returns require strong problem-solving skills and attention to detail. Proactively addressing these challenges ensures a smooth workflow and positive customer experience.
What are the key skills and qualifications needed to thrive as a Shopify Order Processing Specialist, and why are they important?
To excel in Shopify Order Processing, you need strong attention to detail, basic e-commerce knowledge, and experience with order management, often supported by familiarity with Shopify’s platform. Proficiency in Shopify’s admin dashboard, third-party fulfillment apps, and basic spreadsheet tools like Excel is typically required. Excellent communication, problem-solving, and time management skills help professionals handle customer inquiries and resolve order issues efficiently. These abilities ensure accurate and timely order fulfillment, leading to customer satisfaction and smooth business operations.
What is Shopify order processing?
Shopify order processing refers to the steps taken to fulfill customer orders placed through a Shopify store. This process typically includes reviewing incoming orders, verifying payment, preparing items for shipment, updating inventory, and providing tracking information to customers. Efficient order processing ensures timely delivery and enhances customer satisfaction. Store owners can manage and automate order processing using Shopify’s built-in tools and apps, which help streamline fulfillment and reduce errors.
What are popular job titles related to Shopify Order Processing jobs in Kentucky? For Shopify Order Processing jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Shopify Order Processing jobs in Kentucky look for? The top searched job categories for Shopify Order Processing jobs in Kentucky are:
Tempur Sealy rating
7.5
Based on 40 frontline employees who took The Breakroom Quiz
254th of 527 rated manufacturers
Job description
Job Summary:
Tempur Sealy International is a leading designer, manufacturer, distributor, and retailer of bedding products worldwide. The eComm Product Manager will be responsible for planning and executing marketing-driven ecommerce initiatives, ensuring an efficient shopping experience, and collaborating with various teams to enhance product offerings.
Responsibilities:
• Planning and execution of marketing driven ecommerce initiatives for all TSI brands, Tempur-Pedic, Sealy, and Stearns & Foster.
• Set up and maintain online product mix and inventory along with any site promotional activities via a CMS platform (ie. Shopify, WordPress, Hubspot, Wagtail, etc.).
• Regular quality assurance across all Tempur Sealy brand ecommerce channels. This includes monitoring for content accuracy, messaging, pricing and legal requirements.
• Monitor site operations to assure consumers are experiencing efficient shopping experience - this includes troubleshooting, and upkeep of site inventory, pricing and promotions, product assortment, product launches, product registration and review set-up, etc.
• Building marketing and trigger emails using HTML templates and Adobe DreamWeaver.
• Manipulating creative files in Adobe Photoshop and/or XD.
• Building and scheduling campaigns and audiences in an ESP (ie. Klaviyo, SFMC, Mail Chimp, Campaign Monitor).
• Processing large amounts of data in Excel using formulas, vlookups, etc. Creating basic analytical reports and presentations of key metrics and performance data.
• Support the monitoring and action of order triage. This includes processing issues and communication to stakeholders of issues and resolution.
• Identify opportunities to increase profitability and create positive consumer experience pre and post purchase.
• Collaborate with third-party web developers to build and improve consumer friendly processes.
• Collaborate with Customer Service teams to find cost-effective business practices.
• Work with internal teams to ensure content accuracy for all product copy and storytelling. This includes product management, sales, graphics, customer support, brand management, and other relevant departments.
• Ability to take ownership, prioritize, plan, and pivot quickly as consumer and leadership expectations change.
• Express information and key points of a topic clearly and concisely.
• Perform other duties or projects as assigned.
Qualifications:
Required:
• Bachelor’s degree in business, Marketing, or related field or equivalent work experience.
• Minimum of 1-2 years of direct support, fraud mitigation and customer service, online marketing, online content, or website/technical quality assurance.
Company:
Tempur Sealy International manufactures mattresses, pillows, and sleep accessories under brands like Tempur-Pedic and Sealy. Founded in 2017, the company is headquartered in Lexington, USA, with a team of 10001+ employees. The company is currently Late Stage.
Tempur Sealy International is a leading designer, manufacturer, distributor, and retailer of bedding products worldwide. The eComm Product Manager will be responsible for planning and executing marketing-driven ecommerce initiatives, ensuring an efficient shopping experience, and collaborating with various teams to enhance product offerings.
Responsibilities:
• Planning and execution of marketing driven ecommerce initiatives for all TSI brands, Tempur-Pedic, Sealy, and Stearns & Foster.
• Set up and maintain online product mix and inventory along with any site promotional activities via a CMS platform (ie. Shopify, WordPress, Hubspot, Wagtail, etc.).
• Regular quality assurance across all Tempur Sealy brand ecommerce channels. This includes monitoring for content accuracy, messaging, pricing and legal requirements.
• Monitor site operations to assure consumers are experiencing efficient shopping experience - this includes troubleshooting, and upkeep of site inventory, pricing and promotions, product assortment, product launches, product registration and review set-up, etc.
• Building marketing and trigger emails using HTML templates and Adobe DreamWeaver.
• Manipulating creative files in Adobe Photoshop and/or XD.
• Building and scheduling campaigns and audiences in an ESP (ie. Klaviyo, SFMC, Mail Chimp, Campaign Monitor).
• Processing large amounts of data in Excel using formulas, vlookups, etc. Creating basic analytical reports and presentations of key metrics and performance data.
• Support the monitoring and action of order triage. This includes processing issues and communication to stakeholders of issues and resolution.
• Identify opportunities to increase profitability and create positive consumer experience pre and post purchase.
• Collaborate with third-party web developers to build and improve consumer friendly processes.
• Collaborate with Customer Service teams to find cost-effective business practices.
• Work with internal teams to ensure content accuracy for all product copy and storytelling. This includes product management, sales, graphics, customer support, brand management, and other relevant departments.
• Ability to take ownership, prioritize, plan, and pivot quickly as consumer and leadership expectations change.
• Express information and key points of a topic clearly and concisely.
• Perform other duties or projects as assigned.
Qualifications:
Required:
• Bachelor’s degree in business, Marketing, or related field or equivalent work experience.
• Minimum of 1-2 years of direct support, fraud mitigation and customer service, online marketing, online content, or website/technical quality assurance.
Company:
Tempur Sealy International manufactures mattresses, pillows, and sleep accessories under brands like Tempur-Pedic and Sealy. Founded in 2017, the company is headquartered in Lexington, USA, with a team of 10001+ employees. The company is currently Late Stage.
What Tempur Sealy employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Tempur Sealy
Sourced by ZipRecruiter
Company size
5,001 - 10,000 Employees
Headquarters location
Lexington, KY, US
Year founded
1992