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Shopify Order Processing Jobs in Tennessee (NOW HIRING)

LegacyBox

Product Manager, Digitizing

Chattanooga, TN · On-site

... process, making order tracking, production updates, and delivery expectations clearer and more transparent. You'll also help ensure Digifactory OS integrates seamlessly with Legacybox.com, Shopify ...

LegacyBox

Product Manager, Digitizing

Chattanooga, TN · On-site

... process, making order tracking, production updates, and delivery expectations clearer and more transparent. You'll also help ensure Digifactory OS integrates seamlessly with Legacybox.com, Shopify ...

All JobsShopify Order Processing JobsShopify Order Processing Jobs in Tennessee

Shopify Order Processing information

What is the difference between Shopify Order Processing vs Shopify Customer Service Representative?

AspectShopify Order ProcessingShopify Customer Service Representative
Primary ResponsibilitiesFulfilling orders, managing inventory, processing paymentsAssisting customers, handling inquiries, resolving issues
Required SkillsOrder management, attention to detail, basic e-commerce knowledgeCommunication skills, problem-solving, customer service experience
Work EnvironmentWarehouse, online platforms, e-commerce settingsCall centers, online chat, email support
Common CertificationsNone typically required, e-commerce familiarity beneficialCustomer service certifications advantageous

Shopify Order Processing focuses on managing and fulfilling online orders, while Shopify Customer Service Representatives handle customer inquiries and support. Both roles are essential in e-commerce, but they differ in daily tasks and skill sets required.

What are some common challenges faced in a Shopify Order Processing role, and how can they be managed effectively?

A common challenge in Shopify Order Processing is managing high order volumes during peak sales periods, which can lead to delays or errors if not handled efficiently. Staying organized by using automation tools, maintaining accurate inventory records, and communicating clearly with customers and the fulfillment team can help minimize mistakes. Additionally, troubleshooting payment or shipping issues and coordinating returns require strong problem-solving skills and attention to detail. Proactively addressing these challenges ensures a smooth workflow and positive customer experience.

What are the key skills and qualifications needed to thrive as a Shopify Order Processing Specialist, and why are they important?

To excel in Shopify Order Processing, you need strong attention to detail, basic e-commerce knowledge, and experience with order management, often supported by familiarity with Shopify’s platform. Proficiency in Shopify’s admin dashboard, third-party fulfillment apps, and basic spreadsheet tools like Excel is typically required. Excellent communication, problem-solving, and time management skills help professionals handle customer inquiries and resolve order issues efficiently. These abilities ensure accurate and timely order fulfillment, leading to customer satisfaction and smooth business operations.

What is Shopify order processing?

Shopify order processing refers to the steps taken to fulfill customer orders placed through a Shopify store. This process typically includes reviewing incoming orders, verifying payment, preparing items for shipment, updating inventory, and providing tracking information to customers. Efficient order processing ensures timely delivery and enhances customer satisfaction. Store owners can manage and automate order processing using Shopify’s built-in tools and apps, which help streamline fulfillment and reduce errors.
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Shopify Order Processing jobs near you
NetSuite Technical Project Manager

NetSuite Technical Project Manager

Something Inked

Nashville, TN

Other

Posted 8 days ago

Job description

Description

The NetSuite Technical Project Manager leads Something Inked's NetSuite implementation from kickoff through go-live and post-go-live stabilization, and owns the project plan, scope, and technical workstreams that bring finance, order management, inventory, warehouse operations, purchasing, projects, and eCommerce onto NetSuite. This role coordinates Oracle NetSuite Professional Services, integration partners, and internal process owners, and is accountable for an on-time, on-scope cutover and a clean transition to internal ownership.


Essential Job Functions

  • Owns the integrated project plan as the single source of truth, including milestones, critical path, dependencies, and weekly status reporting.
  • Actively drives and motivates Something Inked workstreams and business process owners across all phases of implementation.
  • Facilitates the extraction, aggregation, and cleansing of data from multiple legacy systems, including QuickBooks, Xebra, and Finale, governing sample and full-load gates, validation, and data-owner sign-off.
  • Manages delivery of NetSuite customizations including sales-order scripting, order import, charge logic, and consolidated purchase orders, from requirements through acceptance and regression testing.
  • Coordinates and sequences the NetSuite Warehouse Management (WMS) roll out across multiple warehouses, including bins, picking strategies, returns, cycle counting, label printing, and device readiness.
  • Leads the integration workstream across NSIP and connectors (Shopify, OnSite/ShopWorks, ShipStation, Avalara, Paycom, Asana, and banks), including design review, build coordination, field mapping, and end-to-end testing.
  • Manages scope and change control against the Statement of Work, including change-order discipline with Oracle NetSuite.
  • Coordinates Oracle NetSuite Professional Services, integration partners, internal process owners, and the data migration leads across all workstreams.
  • Leads User Acceptance Testing, including test-case readiness with process owners, defect triage and severity, retesting, and a go/no-go recommendation supported by evidence.
  • Owns the cutover runbook and go-live readiness checklist and orchestrates production cutover.
  • Transitions the system to an internal support model before Oracle's post-go-live support period ends and establishes the ongoing change-control and release cadence.


Requirements

Skills and Requirements

  • 3-5 years' experience implementing NetSuite ERP, including at least one full-cycle NetSuite implementation through go-live.
  • Working knowledge of core NetSuite processes: order-to-cash, procure-to-pay, financials, inventory, projects, and resource management.
  • Strong sense of ownership and urgency, with the ability to hold teams and vendors to their commitments.
  • Collaborative in a multidisciplinary, fast-paced environment, with the ability to work well independently.
  • Direct experience managing a technical workstream including data migration, integrations, or customizations.
  • Detail-oriented with disciplined follow-through; organized and effective under deadline pressure.
  • Experience coordinating an implementation partner (Oracle NetSuite Professional Services or a systems integrator) alongside internal cross-functional teams.
  • Demonstrated ownership of a project plan, scope and change control, and a risk/issue log on a delivered go live.
  • User Acceptance Testing and cutover experience, including running a go/no-go decision on evidence.
  • Proficiency in project/work-management tools (e.g., Asana, Smartsheet, Microsoft Project).
  • Strong, professional written and verbal communication, including the ability to explain technical status in plain language to executives and operators.
  • NetSuite OneWorld / multi-subsidiary implementation experience preferred.
  • NSIP, connector, or middleware integration delivery (Shopify, ShipStation, Avalara, Paycom, EDI/SPS Commerce) a plus.
  • Experience in promotional products, apparel decoration, screen printing/embroidery, or high-SKU eCommerce fulfillment desirable, but not required.
  • SuiteScript literacy and PMP or NetSuite certification(s) a plus.



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