Shared Services Manager Jobs in Indiana (NOW HIRING)

SUMMARY:

Responsible for completing complex tasks within the Operations Fraud team as well as supporting daily functions within the department. Reviews mobile, remote deposit capture, ATM and branch deposits as well as In Clearing check items for potential fraud, requesting holds and approval or rejections as necessary. Acts as an escalation point for potential fraud item review. The Operations Fraud Officer would also be a key resource in identifying opportunities for process improvement and efficiencies, drafting procedure documents, monitoring fraud detection systems, and conducting new employee training. This role would also act as SME and departmental representation on project implementations and application enhancements.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Serves as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market.

Assists with training and guidance to team members with respect to understanding, processing and managing the workload.

Assists in the development and implementation of operational plans, policies, procedures, and goals that further scalability, automation and efficiency.

Collaborates with key leaders and stakeholders and guides change for scalability and automation.

Fosters strong relationships with key leaders and stakeholders across the bank to ensure collaboration and effective communication with other teams.

Attends meetings and partnership engagements with other business lines of the bank.

Assists in maintaining policies, SOX control documentation, risk assessments and other controls around all assigned areas.

Assists with resolving complex issues within the areas of responsibility.

Assists with the process flow documentation for assigned systems and areas of responsibility and pursues areas of improvement.

Assists in maintaining the repository of procedures, processes, job aids and other critical information for functional areas.

Assists in driving the effective use of technology within functional areas.

Assists in managing to defined customer service level expectations and key vendor processing timelines.

Collaborates with business areas on new initiatives, processes or products and assists with implementation within functional areas.

Processes affidavits for fraud, including processing of provisional credits to customers' accounts and sending letters to other financial institutions to request funds.

Reviews deposit items through branch, mobile, RDC and ATM channels for potential fraud using Direct Link Risk Review. Approves or declines items accordingly.

Reviews Zelle, Transaction Monitoring and External Transfers within our Digital Banking applications for suspected fraud.

Serves as first line fraud review of In Clearing check items using Direct Link Risk Review to mitigate fraud on incoming check files, working with branch personnel and Fraud team when escalation is required.

Reviews and processes fraud claims received from other financial institutions.

Serves as an escalation point for fraud reviews within the team

Monitors fraud detection systems, reports, and transactions to identify emerging fraud trends, anomalies, and patterns

Trains and assists with the development of Associate and Specialist level staff.

Conducts root cause analysis on confirmed fraud cases to determine system, process, or control gaps.

Recommends system rule changes or threshold adjustments to increase detection accuracy.

Assists with training new and existing team members on various tasks, as needed.

Acts as an escalation point for the team and keeps supervisors informed of any issues.

Promotes team work and sets examples with a positive attitude, promotes superior customer service, and treats people fairly and with respect.

OTHER REQUIREMENTS:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.

Ability to interact effectively across all levels of the organization, including senior management, the branch network, other departments and vendors.

Demonstrated ability to manage multiple priorities and delegate effectively to meet critical deadlines under difficult time restraints.

Strong organizational and prioritization skills.

Ability to multitask and work under pressure.

Must be able to manage multiple projects simultaneously and work independently.

Team player with a positive outlook.

Demonstrated leadership ability and skills.

Excellent analytical and decision-making skills.

Demonstrated proficiency in basic computer applications such as Microsoft Office and ability to learn various applications.

Ability to learn various Banking Software programs.

Bachelor's degree preferred; or equivalent combination of education and/or experience required.

Minimum of three years experience in banking, preferably in operations, required.

Minimum of one year experience in a supervisory or leadership role required.

Certified Anti-Fraud Specialist (CAFS) required