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Job Description
This position serves as frontline support for international students, staff, faculty, post-docs, and exchange visitors at the University of Tennessee. In collaboration with International House personnel, this position assists with customer service, greeting, and initial advising of international visitors to the International House. In addition, this position serves as a Designated School Official (DSO) responsible for of immigration compliance guidance, issuance of travel authorization through the Student Exchange Visitor Information System (SEVIS), and maintenance of F-1 (Student Visa) status.
Responsibilities
Front-Line Immigration Customer Service
This includes welcoming persons to the International House, answering the phone, providing accurate direction to resources, and providing basic advisements to F-1 students. In addition, this includes overseeing the pickup and drop off of critical immigration documents and the facilitation of appointment scheduling with Scholar and Student advisors.
Immigration Compliance
This includes serving as a DSO and maintaining the knowledge of the Code of Federal Regulations (CFR) governing F-1 student status. Immigration advising focused on F-1 travel compliance and oversight of F-1 student immigration records in SEVIS. In addition, this requires the active updating of F-1 student records and assisting with semesterly student audits, out-reach to non-compliant students, and resolution of status issues through application of best practice regulatory compliance.
Administrative Liaison Work
This includes working with the Director of the International House, the Executive Director of the Center for Global Engagement, and the Director for International Student and Scholar Services to facilitate critical administrative functions such as the planning of multi-unit events, data-entry, requisition of supplies and equipment, and coordination of other administrative functions as required.
Programming
This includes the development and execution of programs, initiatives, trainings, and outreach to international students and campus stakeholders, which promote better service to and retention of international students on-campus.
Participation in Workgroups, Meetings, and Professional Development
This includes time spent participating in required workgroups, internal and external meetings, and participation in professional organizations. This also includes necessary regulatory review, knowledge updates, and trainings.
Qualifications
Required Qualifications

• Education: A Bachelor's degree is required.
• Experience: Exposure to a higher education work environment.
• Knowledge, Skills, Abilities: Ability to communicate effectively in a multi-cultural environment. Must be a U.S. Citizen or Permanent Resident in order to be cleared as a Designated School Official (DSO) and Alternate Responsible Officer.

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.
Preferred Qualifications

• Education: A Bachelor's degree is required.
• Experience: One to two years of experience in higher education. This experience can include internships and time spent as a graduate assistant.
• Knowledge, Skills, Abilities: Skill using Banner and the Student Exchange Visitor System (SEVIS). Knowledge of international office best practices.

Work Location

• Location: Knoxville, Tennessee
• Onsite, Hybrid, or Remote - Onsite

Compensation and Benefits

• UT market range: MR05
• Anticipated hiring range: $40,000
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions
To express interest, please submit an application with the noted below attachments. To be assured of full consideration, completed applications with all requested materials should be submitted.

• Resume
• Cover Letter

About The College/Department/Division
International Student and Scholar Services is a dedicated, professional team committed to supporting our international community at the University of Tennessee.
We help international students at UT navigate the F and J visa process, adjust to the campus culture, and pursue opportunities as Vol alumni. We assist the campus community with the sponsorship and retention of J, H1-B, O, TN, and Permanent Resident faculty and staff. We serve as compliance liaisons between the campus community and the Student Exchange Visitor Program, provide training and advisement to campus stakeholders, and advocate for internationalization best practices.
About Us
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees-the Volunteers-who uphold the university's tradition of lighting the way for others through leadership and service.
UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.
The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.
UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.
The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.
Apply today and join the Tennessee Volunteer community!