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Service Writer Jobs in Wisconsin (NOW HIRING)

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Service Writer information

See Wisconsin salary details

$11

$24

$42

How much do service writer jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for service writer in Wisconsin is $24.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $28.12 per hour, depending on experience, location, and employer.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

What jobs pay 10,000 a month without a degree?

A Service Writer typically earns between $3,000 and $6,000 per month, depending on experience and location, and usually requires strong communication skills and automotive knowledge. Jobs that pay $10,000 a month without a degree often include sales roles, real estate agents, skilled trades like electricians or plumbers, and certain entrepreneurial ventures, which rely on experience, certifications, or commissions rather than formal education.

How does a Service Writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

How do service writers get paid?

Service writers typically earn a combination of base salary and commissions or bonuses based on sales, repairs, or customer satisfaction. They may also receive benefits such as health insurance and paid time off, depending on the employer. Compensation structures can vary by dealership or service center, and strong communication and sales skills are often important for earning incentives.

What are the key skills and qualifications needed to thrive as a Service Writer, and why are they important?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

What Is a Service Writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What is the hardest job at a car dealership?

The service writer role at a car dealership can be challenging due to the need to manage customer expectations, coordinate repairs with technicians, and handle high-pressure situations. It requires strong communication skills, organization, and the ability to work under tight deadlines. The job often involves multitasking and maintaining customer satisfaction in a fast-paced environment.

What exactly does a service writer do?

A service writer acts as the primary point of contact between customers and an auto repair shop, documenting vehicle issues, estimating repair costs, and communicating service progress. They coordinate with technicians, prepare work orders, and ensure customer satisfaction throughout the service process.

What does a Service Writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
More about Service Writer jobs
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Service Writer jobs near you
Service Advisor/Service Writer

Service Advisor/Service Writer

PleasureLand RV Center

West Salem, WI

$70K - $110K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Description

Service Advisor / Service Writer

Sioux Falls, SD


Job Type 

Full-time


Pay Range 

$60,000-$110,000 per year, based on experience and performance


PleasureLand RV Center is hiring a full-time Service Advisor / Service Writer in Sioux Falls. This is a great opportunity for someone who is organized, customer-focused, and motivated to help keep a busy service department running smoothly.


This is not a technician position. You do not need to be an RV expert to apply. We are looking for someone who communicates well, follows through, stays organized, and is willing to learn our service process.


This role is a great fit for candidates with experience in automotive service, powersports, marine service, equipment rental, dispatching, scheduling, warranty, customer service, or dealership operations.


As an RV Service Advisor, you will be the main point of contact between our guests, technicians, parts, warranty, and management teams. You will help customers through the service process from the first conversation through final pickup, making sure repairs are documented accurately, updates are communicated clearly, and each guest receives a professional service experience.For over 55 years, PleasureLand RV has remained a family-owned company built on customer service, integrity, and continued growth. As our company continues to evolve, the Service Advisor role is essential to protecting the trust our guests place in us and helping deliver the Best in the Midwest service experience.


What You'll Do

In this role, you will help manage the guest service experience from start to finish. Responsibilities include:

  • Greet guests professionally and provide a positive service experience
  • Listen to customer concerns and accurately document repair needs
  • Create, review, and maintain complete repair orders
  • Schedule service work based on shop capacity, customer needs, parts availability, and department priorities
  • Communicate with guests regarding repair status, estimates, approvals, delays, completion, and pickup expectations
  • Coordinate with technicians, parts, warranty, and management to keep repairs moving forward
  • Ensure proper documentation, coding, approvals, and notes are completed before repair orders are closed
  • Notify customers when work is complete and coordinate timely pickup
  • Collect payment at the time of pickup unless prior arrangements have been approved
  • Maintain accurate Work in Progress information and support department deadlines

What We're Looking For

A strong candidate will be:

  • Professional, dependable, organized and detail-oriented with strong follow-through
  • Comfortable communicating with customers, technicians, and team members
  • Able to manage multiple priorities in a fast-paced environment
  • Calm and professional during difficult customer situations
  • Comfortable using computers and learning service systems
  • Willing to learn RV systems, warranty processes, and company procedures

Helpful Experience, But Not Required

Experience in any of the following is a plus:

  • Service advising or parts and service department operations
  • Customer service, sales, scheduling, dispatching, or administrative support
  • RV, automotive, marine, powersports, equipment, or dealership service
  • Warranty processing or repair order documentation
  • Microsoft Word, Excel, or service management systems

Why Join PleasureLand RV?

We offer:

  • $70,000-$110,000 per year, based on experience and performance
  • Medical, dental, vision, life, and disability benefits
  • Paid time off and paid holidays
  • 401(k) with company match and profit sharing
  • Employee discounts
  • Ongoing training
  • Growth opportunities
  • A supportive, team-focused work environment

Apply Today

If you are professional, organized, customer-focused, and motivated to make an impact, we would like to meet you. Apply today and help PleasureLand RV continue to be the Best in the Midwest.


PleasureLand RV is proud to be an equal opportunity employer.  

Apply