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Service Writer Jobs in Wisconsin (NOW HIRING)

Milwaukee PowerSports

Service Writer

Waukesha, WI

Working closely with the Service team as well as Parts and Accessories team to provide the best service to the customer. * Take ownership of the customer's experience by carrying out those additional ...

Action Power Sports

Service Writer

Waukesha, WI

Working closely with the Service team as well as Parts and Accessories team to provide the best service to the customer. * Take ownership of the customer's experience by carrying out those additional ...

Action Power Sports

Service Writer

Waukesha, WI · On-site

Working closely with the Service team as well as Parts and Accessories team to provide the best service to the customer. * Take ownership of the customer's experience by carrying out those additional ...

Action Power Sports

Service Writer

Waukesha, WI

Working closely with the Service team as well as Parts and Accessories team to provide the best service to the customer. * Take ownership of the customer's experience by carrying out those additional ...

Action Power Sports

Service Writer

Waukesha, WI

Working closely with the Service team as well as Parts and Accessories team to provide the best service to the customer. * Take ownership of the customer's experience by carrying out those additional ...

Action Power Sports

Service Writer

Waukesha, WI

Working closely with the Service team as well as Parts and Accessories team to provide the best service to the customer. * Take ownership of the customer's experience by carrying out those additional ...

Jiffy Lube

Service Writer - Oshkosh WI

Oshkosh, WI · On-site

We're seeking talented candidates for full-time and part-time Service Writer (also called Customer Service Director or CSD) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in ...

Jiffy Lube

Service Writer - Appleton WI

Appleton, WI · On-site

We're seeking talented candidates for full-time and part-time Service Writer (also called Customer Service Director or CSD) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in ...

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All JobsService Writer JobsService Writer Jobs in Wisconsin

Service Writer information

See Wisconsin salary details

$11

$24

$42

How much do service writer jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for service writer in Wisconsin is $24.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $28.12 per hour, depending on experience, location, and employer.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

What jobs pay 10,000 a month without a degree?

A Service Writer typically earns between $3,000 and $6,000 per month, depending on experience and location, and usually requires strong communication skills and automotive knowledge. Jobs that pay $10,000 a month without a degree often include sales roles, real estate agents, skilled trades like electricians or plumbers, and certain entrepreneurial ventures, which rely on experience, certifications, or commissions rather than formal education.

How does a Service Writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

How do service writers get paid?

Service writers typically earn a combination of base salary and commissions or bonuses based on sales, repairs, or customer satisfaction. They may also receive benefits such as health insurance and paid time off, depending on the employer. Compensation structures can vary by dealership or service center, and strong communication and sales skills are often important for earning incentives.

What are the key skills and qualifications needed to thrive as a Service Writer, and why are they important?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

What Is a Service Writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What is the hardest job at a car dealership?

The service writer role at a car dealership can be challenging due to the need to manage customer expectations, coordinate repairs with technicians, and handle high-pressure situations. It requires strong communication skills, organization, and the ability to work under tight deadlines. The job often involves multitasking and maintaining customer satisfaction in a fast-paced environment.

What exactly does a service writer do?

A service writer acts as the primary point of contact between customers and an auto repair shop, documenting vehicle issues, estimating repair costs, and communicating service progress. They coordinate with technicians, prepare work orders, and ensure customer satisfaction throughout the service process.

What does a Service Writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
More about Service Writer jobs
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What cities in Wisconsin are hiring for Service Writer jobs? Cities in Wisconsin with the most Service Writer job openings:
What are popular job titles related to Service Writer jobs in WI? For Service Writer jobs in WI, the most frequently searched job titles are:
Service Writer jobs near you

Service Writer

Milwaukee PowerSports

Waukesha, WI

Other

Medical, Dental, Retirement

Posted 7 days ago

Job description

Action Power Sports Job Post

Action Power Sports believes that no organization is any better than the people who work for it. Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do. We promise to maintain a well-trained workforce and a safe, modern facility in order to render our customers the best possible support and to provide our employees a secure future.

Benefits
  • Competitive Pay
  • Medical, Dental Insurance
  • 401K
  • Employee Discount
  • Internal Training
  • Full-Time Hourly + Commission
Responsibilities
  • Maintaining a friendly and professional relationship with customers as the first point of contact for Service.
  • Perform and document walk-around inspections of customer motorcycles during service intake.
  • Effectively communicate with customers about inspection results and recommending corrective procedures.
  • Managing customer complaints and concerns to find a resolution quickly and effectively.
  • Working closely with the Service team as well as Parts and Accessories team to provide the best service to the customer.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Qualifications
  • Customer Service Skills.
  • 3+ years preferred in customer service.
  • Must be at least 18 years of age.
  • Possess a valid driver's license.
  • Have good organization skills.
  • Ability to add, subtract, multiply, and divide in all units of measure.
  • Be familiar with basic computer functions.
  • Possess strong interpersonal and communication skills.
  • Have a positive, friendly and outgoing personality.
  • Desire to work with the Customers.
  • Must be dependable, honest, courteous and self-motivated.
  • Prior experience in an auto service repair facility is preferred; however, training will be provided.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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