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Service Writer Jobs in Wisconsin (NOW HIRING)

Eagle River Ford

Service Writer

Eagle River, WI

SIGN ON BONUS AVAILABLE FOR THE RIGHT CANDIDATE! We're looking for a Service Writer to join our dealership's service team. In this role, you'll be the primary point of contact for customers needing ...

Jims Auto Service

Automotive Service Writer

Plymouth, WI · On-site

$55K/yr

Position Overview We are looking for a reliable, organized, and customer-focused Automotive Service Writer to join our team. This position serves as the main point of contact between customers and ...

S & L Motors

Service Writer

Pulaski, WI · On-site

We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include ...

Eagle River Ford

Service Writer

Eagle River, WI

SIGN ON BONUS AVAILABLE FOR THE RIGHT CANDIDATE! We're looking for a Service Writer to join our dealership's service team. In this role, you'll be the primary point of contact for customers needing ...

Easton Motors

Master Service Writer

Wisconsin Dells, WI · On-site

$55K - $75K/yr

Description POSITION SUMMARY The Master Service Writer is a senior customer-facing leader responsible for managing the service drive, delivering an exceptional customer experience, maximizing service ...

Easton Motors

Master Service Writer

Wisconsin Dells, WI · On-site

Description POSITION SUMMARY The Master Service Writer is a senior customer-facing leader responsible for managing the service drive, delivering an exceptional customer experience, maximizing service ...

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Showing results 21-40

All JobsService Writer JobsService Writer Jobs in Wisconsin

Service Writer information

See Wisconsin salary details

$11

$24

$42

How much do service writer jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for service writer in Wisconsin is $24.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $28.12 per hour, depending on experience, location, and employer.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

Can you be a service writer with no experience?

Service writers can sometimes start with little or no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is often preferred for more advanced roles.

What qualifications do you need to be a service writer?

A service writer typically needs a high school diploma or equivalent, strong communication skills, and knowledge of automotive or technical terminology. Prior experience in customer service or automotive repair is often preferred, and familiarity with computer software like dealership management systems can be beneficial.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
More about Service Writer jobs
What are popular job titles related to Service Writer jobs in Wisconsin? For Service Writer jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Service Writer jobs in Wisconsin look for? The top searched job categories for Service Writer jobs in Wisconsin are:
What cities in Wisconsin are hiring for Service Writer jobs? Cities in Wisconsin with the most Service Writer job openings:
What are popular job titles related to Service Writer jobs in WI? For Service Writer jobs in WI, the most frequently searched job titles are:
Service Writer jobs near you
Infographic showing various Service Writer job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,992 per year, or $24.5 per hour.

Service Writer

Eagle River Ford

Eagle River, WI

Full-time

Medical, Dental, Retirement, PTO

Re-posted 16 days ago

Job description

SIGN ON BONUS AVAILABLE FOR THE RIGHT CANDIDATE!

We’re looking for a Service Writer to join our dealership’s service team. In this role, you’ll be the primary point of contact for customers needing vehicle service and repairs, ensuring a smooth, efficient, and customer-focused experience from start to finish.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Benefits:

  • Competitive Pay based on experience
  • Health, Medical and Dental
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Employee vehicle purchase plans
  • Family owned and operated
  • Long term job security

Responsibilities:

  • Greet customers, listen to their service needs, and create accurate repair orders
  • Maintain strong customer relationships and deliver consistent communication throughout the repair process
  • Monitor progress of repairs and keep customers updated regularly
  • Coordinate with technicians on timelines, parts needs, and job completion
  • Maximize service department profitability by identifying and offering recommended services and promotions
  • Uphold ethical standards and dealership policies
  • Participate in quality control and help develop standard operating procedures
  • Maintain a clean, professional, and organized work environment

Requirements:

  • High school diploma or equivalent
  • Valid driver’s license with a clean driving record
  • 2+ Years of automotive service advisor experience required
  • Completion of service advisor/customer satisfaction training preferred
  • Fluent in English with strong communication and multitasking skills
  • Proficiency with computers and dealership management systems
  • Ability to stay focused and productive in a fast-paced, interruption-heavy environment

We are an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive environment for all employees. Discrimination of any kind is not tolerated, and we welcome applicants from all backgrounds to apply.

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