ZipRecruiter

Log In

1

Service Writer Jobs in Wisconsin (NOW HIRING)

Easton Motors

Service Writer

Wisconsin Dells, WI · On-site

$55K - $75K/yr

Description POSITION SUMMARY The Service Writer acts as a critical liaison between customers, internal teams, and technicians/detailers to ensure efficient and effective service delivery. This role ...

Lakeside International Trucks

Service Writer

Milwaukee, WI · On-site

$55K - $65K/yr

Service Writer Department: Service Employment Type: Full Time Location: Milwaukee Compensation: $55,000 - $65,000 / year Description Perform Service Department billing function and work closely with ...

S & L Motors

Service Writer

Pulaski, WI · On-site

We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include ...

S & L Motors

Service Writer

Pulaski, WI · On-site

We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include ...

S & L Motors

Service Writer

Pulaski, WI · On-site

We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include ...

Eagle River Ford

Service Writer

Eagle River, WI · On-site

SIGN ON BONUS AVAILABLE FOR THE RIGHT CANDIDATE! We're looking for a Service Writer to join our dealership's service team. In this role, you'll be the primary point of contact for customers needing ...

Eagle River Ford

Service Writer

Eagle River, WI

SIGN ON BONUS AVAILABLE FOR THE RIGHT CANDIDATE! We're looking for a Service Writer to join our dealership's service team. In this role, you'll be the primary point of contact for customers needing ...

S & L Motors

Service Writer

Pulaski, WI

We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include ...

Eagle River Ford

Service Writer

Eagle River, WI

SIGN ON BONUS AVAILABLE FOR THE RIGHT CANDIDATE! We're looking for a Service Writer to join our dealership's service team. In this role, you'll be the primary point of contact for customers needing ...

Eagle River Ford

Service Writer

Eagle River, WI

SIGN ON BONUS AVAILABLE FOR THE RIGHT CANDIDATE! We're looking for a Service Writer to join our dealership's service team. In this role, you'll be the primary point of contact for customers needing ...

Jims Auto Service

Be Seen First

Automotive Service Writer

Plymouth, WI · On-site

$55K/yr

Position Overview We are looking for a reliable, organized, and customer-focused Automotive Service Writer to join our team. This position serves as the main point of contact between customers and ...

Action Power Sports

Service Writer

Waukesha, WI · On-site

Working closely with the Service team as well as Parts and Accessories team to provide the best service to the customer. * Take ownership of the customer's experience by carrying out those additional ...

Action Power Sports

Service Writer

Waukesha, WI · On-site

Working closely with the Service team as well as Parts and Accessories team to provide the best service to the customer. * Take ownership of the customer's experience by carrying out those additional ...

Action Power Sports

Service Writer

Waukesha, WI

Working closely with the Service team as well as Parts and Accessories team to provide the best service to the customer. * Take ownership of the customer's experience by carrying out those additional ...

Action Power Sports

Service Writer

Waukesha, WI · On-site

Working closely with the Service team as well as Parts and Accessories team to provide the best service to the customer. * Take ownership of the customer's experience by carrying out those additional ...

Easton Motors

Master Service Writer

Wisconsin Dells, WI · On-site

$55K - $75K/yr

Description POSITION SUMMARY The Master Service Writer is a senior customer-facing leader responsible for managing the service drive, delivering an exceptional customer experience, maximizing service ...

next page

Showing results 1-20

All JobsService Writer JobsService Writer Jobs in Wisconsin

Service Writer information

See Wisconsin salary details

$11

$24

$42

How much do service writer jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for service writer in Wisconsin is $24.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $28.12 per hour, depending on experience, location, and employer.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

How does a Service Writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

How do service writers get paid?

Service writers typically earn a combination of base salary and commissions or bonuses based on sales, repairs, or customer satisfaction. They may also receive benefits such as health insurance and paid time off, and their pay can vary depending on experience, location, and the employer's compensation structure.

What are the key skills and qualifications needed to thrive as a Service Writer, and why are they important?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

What Is a Service Writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

Do service writers at car dealerships make commissions?

Service writers at car dealerships typically do not earn commissions; their compensation is usually salary-based or includes bonuses for meeting service department goals. Their role involves communicating customer needs and estimating repairs, and they often work in a customer service environment with standard working hours.

What skills do service writers need?

Service writers need strong communication skills to explain repairs and services clearly, as well as good customer service abilities to handle client interactions. They should have knowledge of automotive systems, basic technical understanding, and proficiency with computer software such as dealership management systems. Organizational skills and attention to detail are also important for accurately documenting work and parts orders.

What exactly does a service writer do?

A service writer acts as the primary point of contact between customers and the service department at an auto repair shop or dealership. They listen to customer concerns, create repair orders, communicate service needs to technicians, and provide cost estimates. Strong communication skills and knowledge of automotive systems are essential for this role.

What does a Service Writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
More about Service Writer jobs
What are popular job titles related to Service Writer jobs in Wisconsin? For Service Writer jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Service Writer jobs in Wisconsin look for? The top searched job categories for Service Writer jobs in Wisconsin are:
What cities in Wisconsin are hiring for Service Writer jobs? Cities in Wisconsin with the most Service Writer job openings:
What are popular job titles related to Service Writer jobs in WI? For Service Writer jobs in WI, the most frequently searched job titles are:
Service Writer jobs near you
Infographic showing various Service Writer job openings in Wisconsin as of July 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% In-person job distribution, with an average salary of $50,992 per year, or $24.5 per hour.
Service Writer

Service Writer

Easton Motors

Wisconsin Dells, WI • On-site

$55K - $75K/yr

Other

Re-posted yesterday

Job description

Description
POSITION SUMMARY
The Service Writer acts as a critical liaison between customers, internal teams, and technicians/detailers to ensure efficient and effective service delivery. This role supports both customer and inventory vehicle service by interpreting needs, estimating repair time and cost, coordinating repairs, and managing related administrative tasks. The Service Writer also helps ensure vehicle readiness for sale and positive customer interactions post-repair.
POSITION RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Customer & Technician Communication
  • Serve as the primary point of contact for all vehicle service and repair matters.
  • Consult and interpret customer needs for technicians; understand concerns and arrange appropriate services.
  • Set and manage expectations for service delivery, including costs, timelines, and updates.
  • Advise customers on preventative maintenance and manufacturer-recommended services.
  • Communicate repair status and timelines regularly to customers and team members.
  • Conduct customer follow-up post-service to ensure satisfaction.
  • Service Coordination & Estimating
  • Perform accurate cost and labor estimates based on technician input.
  • Source new, used, and aftermarket parts from various vendors, both internally and externally.
  • Communicate with fleet management, warranty companies, and third-party service representatives.
  • Manage vehicle movement to and from lots for service and sale preparation.
  • Ensure adherence to warranty processes and validate returned part credits.
  • Maintain manufacturer warranty and repair procedure compliance.
  • Oversee technician/detailer scheduling and time off.

Inventory & Sales Prep Support
  • Support sales team by preparing vehicles for display or delivery (washing, gas, snow removal, etc.).
  • Assist with minor tech duties and vehicle deliveries as needed.
  • Maintain cleanliness and curb appeal of the lot and vehicles.
  • Maintain knowledge of entire Easton Motors inventory.

Administrative & System Duties
  • Utilize AMS and other shop management systems to log and track service activities.
  • Process payments, verify and record AP data, and prepare bank deposits.
  • Maintain customer complaint records and complete all necessary paperwork accurately and timely.
  • Participate in general store maintenance and cleaning.

As well as other duties as assigned.
Schedule:
Monday through Friday from 7:30 a.m. until 4:30 p.m.
Requirements
Education & Experience:
  • High school diploma or GED preferred.
  • 1-3 years of service writing experience preferred.
  • General automotive knowledge (1-2 years) required.

Skills & Qualifications:
  • Exemplary customer service and communication skills.
  • Working knowledge of parts and vehicle systems.
  • Strong computer proficiency; experience with Microsoft Office and shop systems.
  • Detail-oriented with strong organizational and time-management skills.
  • Ability to complete accurate paperwork in a timely fashion.
  • Valid driver's license with acceptable driving record preferred.

Other Requirements:
  • Applicants must be currently authorized to work in the United States on a full-time basis.

Apply