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Service Writer Jobs in Wisconsin (NOW HIRING)

Easton Motors

Service Writer

Wisconsin Dells, WI · On-site

$55K - $75K/yr

Description POSITION SUMMARY The Service Writer acts as a critical liaison between customers, internal teams, and technicians/detailers to ensure efficient and effective service delivery. This role ...

Easton Motors

Service Writer

Wisconsin Dells, WI · On-site

Description POSITION SUMMARY The Service Writer acts as a critical liaison between customers, internal teams, and technicians/detailers to ensure efficient and effective service delivery. This role ...

S&L Motors

Service Writer

Krakow, WI · On-site

Service Writer We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this ...

Car Guys Inc.

Automotive Service Writer

Stanley, WI · On-site

Automotive service advisor, Automotive Service writer, Automotive dealership service writer, Automotive dealership service advisor, Auto service writer, auto service advisor, auto advisor, auto ...

S & L Motors

Service Writer

Pulaski, WI

We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include ...

S & L Motors

Service Writer

Pulaski, WI · On-site

We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include ...

S & L Motors

Service Writer

Pulaski, WI · On-site

We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include ...

S&L Motors

Service Writer

Pulaski, WI · On-site

We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include ...

Eagle River Ford

Service Writer

Eagle River, WI

SIGN ON BONUS AVAILABLE FOR THE RIGHT CANDIDATE! We're looking for a Service Writer to join our dealership's service team. In this role, you'll be the primary point of contact for customers needing ...

Car Guys

Automotive Service Writer

Stanley, WI · On-site

Automotive service advisor, Automotive Service writer, Automotive dealership service writer, Automotive dealership service advisor, Auto service writer, auto service advisor, auto advisor, auto ...

S & L Motors

Service Writer

Pulaski, WI

We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include ...

Eagle River Ford

Service Writer

Eagle River, WI · On-site

SIGN ON BONUS AVAILABLE FOR THE RIGHT CANDIDATE! We're looking for a Service Writer to join our dealership's service team. In this role, you'll be the primary point of contact for customers needing ...

Eagle River Ford

Service Writer

Eagle River, WI · On-site

SIGN ON BONUS AVAILABLE FOR THE RIGHT CANDIDATE! We're looking for a Service Writer to join our dealership's service team. In this role, you'll be the primary point of contact for customers needing ...

Eagle River Ford

Service Writer

Eagle River, WI · On-site

SIGN ON BONUS AVAILABLE FOR THE RIGHT CANDIDATE! We're looking for a Service Writer to join our dealership's service team. In this role, you'll be the primary point of contact for customers needing ...

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All JobsService Writer JobsService Writer Jobs in Wisconsin

Service Writer information

See Wisconsin salary details

$11

$24

$42

How much do service writer jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for service writer in Wisconsin is $24.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $28.12 per hour, depending on experience, location, and employer.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

Can you be a service writer with no experience?

Service writers can often start with little to no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is not always required for entry-level positions.

Does a service writer need a degree?

A service writer typically does not need a college degree but should have strong communication skills, basic automotive knowledge, and customer service experience. Some employers may prefer or require certifications or technical training related to automotive repair or service management.

How much does a service writer make?

A service writer's average salary in Texas typically ranges from $35,000 to $55,000 per year, depending on experience, location, and the size of the dealership or repair shop. Some service writers earn additional commissions or bonuses based on sales and customer satisfaction.
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Cities in Wisconsin with the most Service Writer job openings:

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Service Writer jobs near you
Infographic showing various Service Writer job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,992 per year, or $24.5 per hour.

Service Writer

Easton Motors

Wisconsin Dells, WI • On-site

$55K - $75K/yr

Other

Re-posted 13 days ago

Job description

Description
POSITION SUMMARY
The Service Writer acts as a critical liaison between customers, internal teams, and technicians/detailers to ensure efficient and effective service delivery. This role supports both customer and inventory vehicle service by interpreting needs, estimating repair time and cost, coordinating repairs, and managing related administrative tasks. The Service Writer also helps ensure vehicle readiness for sale and positive customer interactions post-repair.
POSITION RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Customer & Technician Communication
  • Serve as the primary point of contact for all vehicle service and repair matters.
  • Consult and interpret customer needs for technicians; understand concerns and arrange appropriate services.
  • Set and manage expectations for service delivery, including costs, timelines, and updates.
  • Advise customers on preventative maintenance and manufacturer-recommended services.
  • Communicate repair status and timelines regularly to customers and team members.
  • Conduct customer follow-up post-service to ensure satisfaction.
  • Service Coordination & Estimating
  • Perform accurate cost and labor estimates based on technician input.
  • Source new, used, and aftermarket parts from various vendors, both internally and externally.
  • Communicate with fleet management, warranty companies, and third-party service representatives.
  • Manage vehicle movement to and from lots for service and sale preparation.
  • Ensure adherence to warranty processes and validate returned part credits.
  • Maintain manufacturer warranty and repair procedure compliance.
  • Oversee technician/detailer scheduling and time off.

Inventory & Sales Prep Support
  • Support sales team by preparing vehicles for display or delivery (washing, gas, snow removal, etc.).
  • Assist with minor tech duties and vehicle deliveries as needed.
  • Maintain cleanliness and curb appeal of the lot and vehicles.
  • Maintain knowledge of entire Easton Motors inventory.

Administrative & System Duties
  • Utilize AMS and other shop management systems to log and track service activities.
  • Process payments, verify and record AP data, and prepare bank deposits.
  • Maintain customer complaint records and complete all necessary paperwork accurately and timely.
  • Participate in general store maintenance and cleaning.

As well as other duties as assigned.
Schedule:
Monday through Friday from 7:30 a.m. until 4:30 p.m.
Requirements
Education & Experience:
  • High school diploma or GED preferred.
  • 1-3 years of service writing experience preferred.
  • General automotive knowledge (1-2 years) required.

Skills & Qualifications:
  • Exemplary customer service and communication skills.
  • Working knowledge of parts and vehicle systems.
  • Strong computer proficiency; experience with Microsoft Office and shop systems.
  • Detail-oriented with strong organizational and time-management skills.
  • Ability to complete accurate paperwork in a timely fashion.
  • Valid driver's license with acceptable driving record preferred.

Other Requirements:
  • Applicants must be currently authorized to work in the United States on a full-time basis.

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