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Service Writer Jobs in Ontario (NOW HIRING)

Brandt is currently seeking a Service Writer for our Mississauga Construction & Forestry location. This position is responsible for assisting the service manager in maintaining accurate and on-time ...

Service Writer

Hamilton, ON · On-site

CA$19 - CA$24/hr

Tuition assistance At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE ...

We are currently seeking a Service Writer for our North Bay Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and ...

We are currently seeking a Service Writer for our Sudbury Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and ...

We are currently seeking a Service Writer for our London Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and ...

Overview We are currently seeking a Service Writer for our Stoney Creek Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time ...

Previous experience as a Service Advisor, Service Writer, or in a similar customer-facing role within a dealership, OEM, or independent repair facility supporting commercial trucks, buses, or other ...

Previous experience as a Service Advisor, Service Writer, or in a similar customer-facing role within a dealership, OEM, or independent repair facility supporting commercial trucks, buses, or other ...

Previous experience as a Service Advisor, Service Writer, or in a similar customer-facing role within a dealership, OEM, or independent repair facility supporting commercial trucks, buses, or other ...

Previous experience as a Service Advisor, Service Writer, or in a similar customer-facing role within a dealership, OEM, or independent repair facility supporting commercial trucks, buses, or other ...

Requirements Responsibilities and Duties: Assist in supporting the Business Services team with their deliverables Write, edit, and review bid and tender responses to a high standard, ensuring clarity ...

In this role you will be providing medical writing services and consultation to Clinical Research Scientists, Academic partners, Sponsors and/or the Corporation, which may include researching ...

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Service Writer information

See Ontario salary details

$9

$18

$27

How much do service writer jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service writer in Ontario is $18.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $20.91 per hour, depending on experience, location, and employer.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

Can you be a service writer with no experience?

Service writers can often start with little to no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is not always required for entry-level positions.

Does a service writer need a degree?

A service writer typically does not need a college degree but should have strong communication skills, basic automotive knowledge, and customer service experience. Some employers may prefer or require certifications or technical training related to automotive repair or service management.

How much does a service writer make?

A service writer's average salary in Texas typically ranges from $35,000 to $55,000 per year, depending on experience, location, and the size of the dealership or repair shop. Some service writers earn additional commissions or bonuses based on sales and customer satisfaction.

What are popular job titles related to Service Writer jobs in Ontario?

For Service Writer jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Service Writer jobs in Ontario look for?

The top searched job categories for Service Writer jobs in Ontario are:

What are popular job titles related to Service Writer jobs in ON?

For Service Writer jobs in ON, the most frequently searched job titles are:

Infographic showing various Service Writer job openings in Ontario as of August 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $37,660 per year, or $18.1 per hour.

Full-time

Re-posted 22 days ago


Job description

Brandt is currently seeking a Service Writer for our Mississauga Construction & Forestry location.

This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Duties & Responsibilities

  • Fields internal and external customer inquiries to the Service Department
  • Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
  • Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
  • Maintains Service Department filing and records
  • Updates customer profiles using equipment, hours, or other information from the customer work orders
  • Maintains accessories and supplies and prepares replacement orders
  • May prepare Service Technician efficiency reports
  • May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

#LI-onsite


Required Skills
  • Knowledge of office procedures
  • General understanding of mechanical/technical terms is preferred
  • Basic knowledge of accounting practices

Required Experience
  • Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions
  • High School Diploma or equivalent experience