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Service Scheduling Coordinator Jobs (NOW HIRING)

EviDent Alliance

Scheduling Coordinator

Snohomish, WA · On-site

$28 - $31/hr

... Coordinator to join our amazing, fun, and dynamic dental team! If you thrive in a fast-paced ... A positive attitude, professional presence, and commitment to excellent patient service. Schedule ...

Stiles Brand

Scheduling Coordinator

Coppell, TX · On-site

$16.50 - $21/hr

Job Title Scheduling Coordinator POSITION SUMMARY ... Responsible to perform scheduling functions for Field Service Representatives and District Team ...

Airways Systems, Inc.

Be Seen First

Scheduling Coordinator

Elk Grove Village, IL · On-site

$50K/yr

Schedule recurring service appointments for commercial customers. Assign technicians based on experience, certifications, location, and customer requirements. Optimize daily and weekly routes to ...

Home Instead

Service Coordinator

Tyler, TX · On-site

$33K - $36K/yr

Service & Scheduling Coordinator Join Our Team at Home Instead Looking for a meaningful career where you can make a difference every day? Home Instead is seeking a Service & Scheduling Coordinator to ...

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Service Scheduling Coordinator information

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How much do service scheduling coordinator jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for service scheduling coordinator in the United States is $20.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.63 per hour, depending on experience, location, and employer.

What is a service scheduling coordinator?

A service scheduling coordinator is responsible for organizing and managing service appointments, ensuring efficient scheduling for technicians or service providers. They communicate with customers, update scheduling systems, and coordinate resources to meet service deadlines, often using tools like scheduling software or customer management systems.

What does a service scheduling coordinator do?

A service scheduling coordinator manages appointment calendars, coordinates service requests, and communicates with customers and technicians to ensure timely service delivery. They often use scheduling software and require strong organizational and communication skills to optimize workflow and customer satisfaction.

What is the difference between Service Scheduling Coordinator vs Customer Service Representative?

AspectService Scheduling CoordinatorCustomer Service Representative
Primary RoleScheduling service appointments and coordinating service teamsHandling customer inquiries, providing support, and resolving issues
Required SkillsScheduling software, organization, communicationCommunication, problem-solving, customer interaction
Work EnvironmentOffice, service centers, on-site coordinationCall centers, retail, office settings
Common CertificationsNone typically required, scheduling software proficiency

The Service Scheduling Coordinator focuses on organizing and managing service appointments, ensuring smooth operations for service teams. In contrast, Customer Service Representatives primarily handle customer inquiries and support. While both roles require strong communication skills, the coordinator emphasizes scheduling and coordination, whereas the representative emphasizes customer interaction and issue resolution.

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Service Scheduling Coordinator jobs near you
Infographic showing various Service Scheduling Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,730 per year, or $20.1 per hour.

Service Scheduling Coordinator- Bradenton

Storm Smart Companies

Palmetto, FL • On-site

$16 - $20.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Storm Smart rating

7.7

Company rating: 7.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Storm Smart is one of the largest manufacturers of storm protection products in the Americas. Since our start in 1996, we have helped over 100,000 homeowners increase the value of their property by making their homes both safer from storms and more energy efficient. We continue to revolutionize the storm protection industry powered by the most talented people with an unwavering drive to be the best.
Because we believe in our workforce, you will be welcomed into a winning culture that encourages continuous improvement, a challenging and rewarding work environment with a genuine desire to see each other succeed.
We also offer the following:
  • Competitive Pay
  • Health, Dental and Vision
  • Company-paid Group Life Insurance
  • Paid Time Off
  • Holiday Pay
  • Generous 401(k) plan that includes a 4% employer match.
  • Tuition reimbursement
  • Company-paid Short Term Disability Plan
  • Critical illness, Hospital Indemnity, and Accident plans
  • Volunteer Time Off
  • Parental Leave

At Storm Smart, our success depends on people, productivity, and procedures.
The Service Coordinator is the first point of contact for Storm Smart customers with post-installation service needs. This role owns the service cycle - from answering inbound calls and resolving issues by phone where possible, to scheduling appointments, coordinating material orders (via internal team), and confirming appointments with customers. The ideal candidate is organized, calm under pressure, and genuinely committed to delivering the service experience Storm Smart's reputation was built on.
Key Responsibilities & Duties:
  • Receive inbound contacts from customers via various channels and manage according to company procedures.
  • Answer inbound customer service calls promptly and professionally, gathering accurate information about the nature of the issue
  • Triage service requests by phone, resolving straightforward issues remotely when possible to avoid unnecessary dispatches
  • Schedule service appointments based on technician availability, customer location, and issue priority
  • Submit tasks and material requests in advance of scheduled appointments to ensure technicians arrive prepared
  • Place confirmation calls to customers prior to their appointments, verifying scheduling details and setting clear expectations
  • Maintain accurate records of all calls, service interactions, appointments, and follow-up actions in company systems
  • Result/Disposition all handled calls in the company's communication platform
  • Communicate appointment status, delays, or changes to customers and the service team in a timely manner
  • Escalate complex or unresolved issues as appropriate
  • Meet personal/team qualitative and quantitative targets.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.
Required Skills/ Abilities:
  • Must have excellent written and verbal communication skills.
  • Able to analyze and solve problems as they arise.
  • Must posses a customer-centric mindset.
  • Must be able to multi-task and to prioritize.
  • Must be able to manage stressful situations and escalated customers.
  • Must be organized.
  • Must be able to wear a headset.
  • Education/Experience/Licenses/Certifications:
  • High school diploma or equivalent
  • Prior experience in customer service or office administration

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment is in an office setting with the noise level of quiet to moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or listen. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds.
Storm Smart is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is our policy to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.

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