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Service Operations Manager Jobs in Columbus, OH (NOW HIRING)

Managed Labor Solutions

Operations Manager

Columbus, OH · On-site

$70K/yr

Managed Labor Solutions, a nationwide leader in rental car outsourcing, is hiring an Operations ... Ensure ancillary and out-of-scope services are billed per contract. * Set next week's flash and ...

Managed Labor Solutions

Operations Manager

Columbus, OH · On-site

$70K/yr

Managed Labor Solutions, a nationwide leader in rental car outsourcing, is hiring an Operations ... Ensure ancillary and out-of-scope services are billed per contract. * Set next week's flash and ...

STG Logistics

Operations Manager

Dublin, OH · On-site

STG Logistics ("STG") is a premier provider of managed and extended port to door outsource services. With a nationwide network of drayage and intermodal operations, bonded CFS facilities, and ...

Liberty Tire Recycling

Operations Manager

Hebron, OH · On-site

Liberty Tire Recycling is a high-growth company and the premier provider of tire recycling services ... The Operations Manager is responsible for overseeing the day-to-day operations at the site. This ...

MPW

Operations Manager

Hebron, OH

Hands-on leadership experience managing industrial, construction, or field service teams with a strong commitment to safety and accountability. * Strong operational planning skills with the ability ...

Kids for the Future

Operations Manager

Gahanna, OH · On-site

$60 - $80/hr

... The Operations Manager is responsible for overseeing the day-to-day operations of multiple ... Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely ...

Ulta Beauty, Inc.

Operations Manager

Lancaster, OH · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Ulta Beauty, Inc.

Operations Manager

Columbus, OH · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Ulta Beauty, Inc.

Operations Manager

Columbus, OH · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Ulta Beauty

Operations Manager

Lancaster, OH · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Ulta Beauty, Inc.

Operations Manager

Columbus, OH · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Columbus, OH

Service Operations Manager information

See Columbus, OH salary details

$34.3K

$76K

$126.5K

How much do service operations manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for service operations manager in Columbus, OH is $75,964.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $92,200.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Columbus, OH?

The most popular types of Service Operations jobs in Columbus, OH are:

What are popular job titles related to Service Operations Manager jobs in Columbus, OH?

For Service Operations Manager jobs in Columbus, OH, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Columbus, OH look for?

The top searched job categories for Service Operations Manager jobs in Columbus, OH are:

What cities near Columbus, OH are hiring for Service Operations Manager jobs?

Cities near Columbus, OH with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Columbus, OH as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $75,964 per year, or $36.5 per hour.

Operations Manager

Managed Labor Solutions

Columbus, OH • On-site

$70K/yr

Full-time

Medical, Dental, Vision

Posted 4 days ago

Job description

Run the floor. Hit the plan. Build the bench.

Managed Labor Solutions, a nationwide leader in rental car outsourcing, is hiring an Operations Manager for a fast-paced airport location. This position is an excellent opportunity with advancement possibilities for demonstrated leaders who believe in providing top-notch service in asafe and fun work environment. Qualified candidates will have prior management and leadership experience in a rental car or other fast-paced, similar work environment.

Reports to: Area Manager

Manages: Supervisors, Leads and hourly team

Scope: Single site - all shifts

Accountable for: Labor, turns and safety

What you'll do daily:

  • Run the Plan of the Day and publish it to supervisors and leads
  • Submit an accurate, timely daily flash to track the sites productivity and profitability
  • Send the daily site summary. Collect shift summaries from leads and supervisors — especially out-of-scope work performed.
  • Staff to the labor plan. Challenge overtime.
  • Review accident and incident reports. 
  • Manage and post employee schedule - communicate the schedule to the client
  • Meet production in a fast-paced airport environment. Deal with the customer professionally. Keep the lot clean and compliant.

Weekly

  • Management team meetings, safety huddles, client meetings
  • Reconcile flash to billing and payroll by end of business Wednesday.
  • Ensure ancillary and out-of-scope services are billed per contract.
  • Set next week's flash and planner; lock the schedule to projected transactions.

Safety and Compliance

  • Lead the site safety audit — lot hazards, road risk, wash bay equipment. Keep a visible Days Since Last Accident tracker.
  • Run a safety committee that includes every associate level. Deliver safety appreciation. Train every supervisor and lead on the safety program.
  • Correct hiring paperwork and screening — background checks, DMV, and all required documentation.
  • Performance evaluations for every Supervisor and Lead within 30 days of quarter end. Union Free Training for supervisors and leads.

Who this is for:

  • 21 or older, with at least one year of management experience. High school diploma or GED required; associate or bachelor's preferred.
  • Rental car or similar fast-paced ops leadership - and real responsibility for labor cost and gross profit, not headcount alone.
  • You can build a schedule to a transaction forecast and explain a miss without making excuses
  • You work inside the customer's system (COMPASS, DAYTONA, Service Notes) and you're credible with a customer GM or District Manager.
  • Valid driver's license, clean driving history, and a background check in accordance with local law.

The Offer

  • $70,000+ plus an annual bonus plan.
  • Medical, dental, and vision insurance.
  • A path to Area Manager - and advancement opportunities nationwide