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Service Operations Manager Jobs in Columbus, OH (NOW HIRING)

Ulta Beauty

Operations Manager

Lancaster, OH · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Estes Express Lines

Operations Manager

Columbus, OH · On-site

Manage all Service Center operations in the absence of the Service Center Manager or Assistant Service Center Manager. * Enforce understanding and compliance with all Company policies and procedures ...

ODW Logistics

Operations Manager

Lockbourne, OH · On-site

Our extensive range of services include supply chain design and innovation, warehousing, efficient ... POSITION SUMMARY The Operations Manager leads one or more large volume operation(s), which may ...

Bunzl

Operations Manager

Groveport, OH

$92K/yr

Position Summary The Operations Manager leads day-to-day fulfillment and distribution operations at ... Establish, monitor, and improve productivity, accuracy, quality, and customer service standards.

Ulta Beauty

Operations Manager

Columbus, OH · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Ulta Beauty, Inc.

Operations Manager

Lancaster, OH · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

ODW Logistics Inc

Operations Manager

Lockbourne, OH

Our extensive range of services include supply chain design and innovation, warehousing, efficient ... POSITION SUMMARY The Operations Manager leads one or more large volume operation(s), which may ...

BUNZL

Operations Manager

Groveport, OH

$92K/yr

Position Summary The Operations Manager leads day-to-day fulfillment and distribution operations at ... Establish, monitor, and improve productivity, accuracy, quality, and customer service standards.

Ulta Beauty, Inc.

Operations Manager

Columbus, OH · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Ulta Beauty, Inc.

Operations Manager

Columbus, OH · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Bunzl

Operations Manager

Groveport, OH · On-site

$92K/yr

Position Summary The Operations Manager leads day-to-day fulfillment and distribution operations at ... Establish, monitor, and improve productivity, accuracy, quality, and customer service standards.

SUPPLY.com

Operations Manager

Groveport, OH

Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and ... Ferguson is currently seeking an Operations Manager to join our team! This role leadsour Groveport ...

HP Products

Operations Manager

Groveport, OH

Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and ... Ferguson is currently seeking an Operations Manager to join our team! This role leadsour Groveport ...

Lighting Unlimited

Operations Manager

Groveport, OH · On-site

Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and ... Ferguson is currently seeking an Operations Manager to join our team! This role leadsour Groveport ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Columbus, OH

Service Operations Manager information

See Columbus, OH salary details

$34.3K

$76K

$126.5K

How much do service operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service operations manager in Columbus, OH is $75,964.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $92,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Columbus, OH? The most popular types of Service Operations jobs in Columbus, OH are:
What are popular job titles related to Service Operations Manager jobs in Columbus, OH? For Service Operations Manager jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Columbus, OH look for? The top searched job categories for Service Operations Manager jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Service Operations Manager jobs? Cities near Columbus, OH with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Columbus, OH as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $75,964 per year, or $36.5 per hour.

Operations Manager

Community Kitchen Inc.

Columbus, OH • On-site

$19/hr

Full-time

Re-posted 21 days ago

Job description

Interested applicants may submit a resume to: ceo@CommunityKitchenColumbus.org.

 
This is a full-time, exempt position working 40 hours per week, Monday through Friday.  Hours of operation are 7:00am to 3:00pm.  May require some Saturdays, as needed.  Also, may require some hours outside of normal hours of operation.

Job Title: Manager of Operations

Reports to: President/CEO

Rate of Pay:  Salaried

Job Objective:  Manage and coordinate the operations of Community Kitchen, Inc. The Manager of Operations is responsible for all day-to-day operations, ensuring and improving the performance, productivity, and efficiency of organizational operations.  Maintains and improves operational excellence of Community Kitchen, Inc.
Working Conditions:
40-hour work week, core operational hours are 7 am -3 pm, Monday through Friday
Fast-paced work environment.
 
Job Duties:

  • Coordinate, manage and monitor the day-to-day operations in the organization. 
  • Establish and maintain organization standards pertaining to cleanliness, treatment of clients, staff, and volunteers, and the mission of CKI.
  • Order, control, and periodically spot-check inventory, and work with the Kitchen Manager to maintain inventory. 
  • Act as liaison with vendors, community, donors, and volunteers.  Provides tours, presentations, and other info about CKI to interested persons and groups.
  • Serve as an advocate for the agency. Develop and manage relationships with other agencies that support CKI activities (i.e. Columbus Health Department, local businesses, in-kind donors, local universities, etc.)
  • Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement organizational policies and procedures.  Monitor adherence to rules, regulations, and procedures. 
  • Provide supporting documentation for grant writing/reporting and research purposes; monitor progress and maintain reporting documentation; in conjunction with the CEO be aware of start/end dates and deadlines.
  • Manage GiftWorks and QuickBooks 
    • Work with the accountant to get monthly financial reports
    • Maintain donor records in GiftWorks

Human Resources:
     
  • Supervise staff.
  • Monitor and evaluate organization staff and volunteers.  
  • Delegate tasks and accountabilities. 
  • Establish work schedules. 
  • Screen, recruit and coordinate all agency volunteers; oversee volunteer database. 
  • Conduct appropriate training for volunteers.
  • Conduct outreach initiatives to expand volunteerism in support of agency programs.
  • May be required to work to resolve employee relations issues with staff in the absence of the CEO.  Report all employee relations issues to the CEO.
  • Provide strategic input - liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans. 
  • Coordinate and confer with President/CEO to resolve operating problems and difficulties, and operational procedures.
  • Inform the President/CEO of pertinent issues and challenges.
  • Coordinate and oversee special events and projects (i.e. summer picnic, summer lunch program, Christmas program, Halloween party, etc.)
  • Investigate agency complaints and incidents.
  • De-escalate and manage difficult clients.
  • Act as backup to administrative staff and President/CEO when necessary.
  • Prepare reports as specified by the President/CEO.
  • Other duties as assigned.

 Job Competencies:
·         Relationships- Ability to develop and maintain positive working relationships with staff, volunteers, clients, vendors, and donors.
·         Planning and organizing- Prioritize multiple tasks and projects.
·         Respect for diversity.
·         Attention to detail, accuracy of reports and communications.
·         Ability to work independently

Minimum Qualifications:
·         HS Diploma.
·         Experience leading staff and/or volunteers.
·         Proficiency in computers and Microsoft Office applications, Google Docs, Sheets ad Forms required.  Experience with QuickBooks and            donor database software desired.
·         Excellent writing, communication, organizational, and interpersonal skills.
·         Experience working with vulnerable or at-risk populations preferred.
·         Excellent customer service.
·         Experience de-escalating difficult situations.
·         Valid Ohio Driver’s License.