Service Operations Manager Jobs in Columbus, OH (NOW HIRING)

Position Summary
The Operations Manager leads day-to-day fulfillment and distribution operations at the 500,000-square-foot BRS Groveport facility, supporting more than 100 associates. This role ensures customer requirements are met safely, accurately, on time, and within budget. In partnership with the Warehouse Manager (GM), the Operations Manager provides direction to front-line supervisors and hourly associates while helping shape a culture of respect, accountability, continuous improvement, and success.

Monday-Friday

2pm-11pm

• Direct supervisors and associates to ensure orders are processed accurately and shipped on time.
• Establish, monitor, and improve productivity, accuracy, quality, and customer service standards.
• Drive continuous improvement across departmental processes, procedures, and management practices.
• Ensure associates are trained in safe work practices and partner with EHS to promote a strong safety culture.
• Develop supervisors and leads to coach, counsel, motivate, and manage employees effectively, supporting strong performance, productivity, and morale.
• Promote clear communication and teamwork, and ensure associates receive effective on-the-job training.
• Communicate and consistently apply company administrative and HR policies, including attendance and corrective-action procedures.
• Develop and monitor operational policies and procedures to support efficient processing and compliance with customer service-level agreements (SLAs).
• Coordinate with internal and external partners to deliver an excellent customer experience.
• Perform other duties as assigned.

• High school diploma or equivalent required
• Bachelor's degree or equivalent combination of education and relevant work experience.
• Minimum of five years of management experience in a complex warehousing, distribution, or production environment.
• Current knowledge of distribution and operations systems, including warehouse management systems (WMS), RF scanning, automated packaging, LTL, parcel and FTL shipping, powered industrial vehicles, and conveyance systems.
• Proficiency with Microsoft Office, including Excel, and multiple forms of electronic communication.
• Demonstrated success in employee development, project management, and continuous improvement.
• Proven initiative, leadership, problem solving, and decision-making skills.
• Knowledge of safety-culture development, OSHA requirements, regulatory compliance, and incident-investigation procedures.
• Ability to travel occasionally, generally no more than ten days per year.

• Fluency in Spanish or French.
• Experience with Koerber One (Formerly HighJump) WMS or 6 River Systems.

At Bunzl, our employees are our most important asset. We offer benefits designed to support employees and their families today and in the future.

• Medical, dental, and vision coverage effective the first day of the month following 30 days of employment.
• Paid time off, including vacation, sick time, holidays, and personal time.
• 401(k) plan with a generous company match.
• Additional benefit information is available on the Bunzl Careers website under Benefits and Perks.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, NonFood Retail, and Safety industries. We have grown both organically and through acquisitions to exceed $10 billion in sales. Headquartered in St. Louis, Missouri, Bunzl North America operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean and Mexico. With more than 10,000 team members and over 400,000 supplies, Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work®. At Bunzl, you’ll find Unlimited Potential… your career, our future.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.