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Service Operations Manager Jobs in Columbus, OH (NOW HIRING)

SSA Group

Food Service Operations Manager

Columbus, OH · On-site

$55K - $65K/yr

Food Service Operations Manager Who are we : SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue ...

Xerox

Technical Service Operations Manager

Westerville, OH · On-site

$111K - $112K/yr

Manage Client Services relationship and escalate issues as needed. * Manage Configurations of ... Interface with Technical Operations to resolve issues. * Interface with Technicians to assist with ...

Xerox

Technical Service Operations Manager

Westerville, OH · On-site

$111K - $112K/yr

Manage Client Services relationship and escalate issues as needed. * Manage Configurations of ... Interface with Technical Operations to resolve issues. * Interface with Technicians to assist with ...

Reco Equipment Inc

Operations Manager

Columbus, OH · On-site

$75K - $81K/yr

Our product lines are supported by Parts & Service departments at each branch location. For more ... The Operations Manager is a hands-on leader responsible for the daily operations and growth of a ...

Stratos Wealth Partners

Operations Manager

Columbus, OH · On-site

$75K - $85K/yr

This individual brings demonstrated leadership capability, advanced client service expertise, and a proven ability to onboard and manage complex client relationships while driving operational ...

York Risk Services

Operations Manager

Dublin, OH · Hybrid

$71K - $85K/yr

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Operations Manager ...

MPW

Operations Manager

Lancaster, OH · On-site

Hands-on leadership experience managing field teams in emergency response, industrial services, construction, utilities, military operations, or disaster recovery environments. * Strong operational ...

Estes Express Lines

Operations Manager

Columbus, OH · On-site

Manage all Service Center operations in the absence of the Service Center Manager or Assistant Service Center Manager. * Enforce understanding and compliance with all Company policies and procedures ...

Liberty Tire Recycling

Operations Manager

Hebron, OH · On-site

Liberty Tire Recycling is a high-growth company and the premier provider of tire recycling services ... The Operations Manager is responsible for overseeing the day-to-day operations at the site. This ...

Cart.com

Operations Manager

Groveport, OH · On-site

Our enterprise-grade software, services and logistics infrastructure, including our own network of ... The Operations Manager oversees daily operations of a fulfillment center, ensuring service to ...

MPW

Operations Manager

Hebron, OH · On-site

Hands-on leadership experience managing field teams in emergency response, industrial services, construction, utilities, military operations, or disaster recovery environments. * Strong operational ...

Cart.com

Operations Manager

Groveport, OH

Our enterprise-grade software, services and logistics infrastructure, including our own network of ... The Operations Manager oversees daily operations of a fulfillment center, ensuring service to ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Columbus, OH

Service Operations Manager information

See Columbus, OH salary details

$34.3K

$76K

$126.5K

How much do service operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service operations manager in Columbus, OH is $75,964.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $92,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Columbus, OH? The most popular types of Service Operations jobs in Columbus, OH are:
What are popular job titles related to Service Operations Manager jobs in Columbus, OH? For Service Operations Manager jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Columbus, OH look for? The top searched job categories for Service Operations Manager jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Service Operations Manager jobs? Cities near Columbus, OH with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Columbus, OH as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $75,964 per year, or $36.5 per hour.

Service Operations Manager

Ohio Machinery Company

Columbus, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 25 days ago

Job description

Description
Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!
Job Summary:
The Service Operations Manager provides leadership for location service operations and the management of location service supervisors and oversees location service operations within annual budget projections, maintains superior customer and employee relations that result in or support above-average CSP, EOS, NPI, NLS, PINS, FMRG and DCAL.
Essential Functions and Responsibilities:
  • Manages the operation of the Service Center, including Shop Service, Field Service, and Administrative Personnel.
  • Manages budget in line with forecasts, objectives, and overall company policies.
  • Meets gross profit and PADE objectives.
  • Supervises and develops the necessary manpower to maintain a functional Division in line with the overall Company policies and forecasts.
  • Supervises the execution of an annual training program for the Division. Supervises and promotes Division CC and CPI Practices.
  • Provides and maintains adequate, neat, and safe offices, workshop(s), yards, vehicles, tools, and other facilities required by the Division to meet the agreed-upon Company standards.
  • Maintains exceptional customer relations.
  • Maintains high-quality cooperation and communication with all company departments.
  • Plans and maintains all Service facilities.
  • Ensures the safety of all location personnel.
  • Performs all other duties as assigned.

Minimum Skills and Qualifications:
  • High school diploma or equivalent required, two or four-year degree preferred.
  • Six years of service experience with heavy machinery, including two years of managerial responsibility required.
  • Proven experience in areas of maintenance, financial management, human relations, training, safety, and customer satisfaction.

Employee Benefits:
  • 401(k): Match and employer discretionary contribution.
  • Health Insurance: Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
  • Dental & Vision Insurance: Comprehensive coverage options.
  • Financial Access: Credit Union membership is available.
  • Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
  • Educational Opportunities: Scholarships for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.
  • Compensation: Base pay, annual bonus potential, and company success share bonuses.

Physical Requirements:
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.
EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor

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