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Service Operations Manager Jobs in Oregon (NOW HIRING)

Albertsons

Service Operation Manager

Eugene, OR · On-site

As a Service Operations Manager, you will oversee frontend and service operations, ensure strong execution of company service programs, and lead teams that deliver a fast, friendly, and compliant ...

CVS Health

Operations Manager

Eugene, OR · On-site

$20.55 - $34.55/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

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Service Operations Manager information

See Oregon salary details

$37.5K

$83.2K

$138.5K

How much do service operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service operations manager in Oregon is $83,151.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,400.00 and $101,000.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Oregon?

The most popular types of Service Operations jobs in Oregon are:

What are popular job titles related to Service Operations Manager jobs in Oregon?

For Service Operations Manager jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Oregon look for?

The top searched job categories for Service Operations Manager jobs in Oregon are:

What cities in Oregon are hiring for Service Operations Manager jobs?

Cities in Oregon with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Oregon as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $83,151 per year, or $40 per hour.

Service Operations Manager Bend Oregon

Albertsons

Bend, OR • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 23 days ago

Albertsons rating

5.8

Company rating: 5.8 out of 10

Based on 1,158 frontline employees who took The Breakroom Quiz

65th of 122 rated grocery stores

Job description

Why choose us?

Are you ready to take the next step in your leadership career? Join us for an exciting opportunity as a Service Operations Manager, where customer experience, operational excellence, and front‑end leadership come together.

At Albertsons Companies, we are looking for team-focused managers who are passionate about customer service, people development, and operational consistency. As a Service Operations Manager, you will oversee front‑end and service operations, ensure strong execution of company service programs, and lead teams that deliver a fast, friendly, and compliant shopping experience. This role offers a dynamic, customer‑facing environment where your work directly supports store performance and customer engagement.

Bring your flavor

Building the future of food and well‑being starts with great service at the front of the store. Bring your passion for customer engagement, operational discipline, and team leadership to a role where you set the tone for service excellence, support your associates, and create positive experiences for every customer, every visit.

Main responsibilities:

  • Leads all front-end and customer service teams, ensuring fast, friendly, and accurate service

  • Coach and develop associates on service standards, courtesy programs, and service recovery

  • Oversee daily front‑end operations including check stands, self‑checkout (SCO), service desk, and checkout processes

  • Ensure compliance with cash handling, security, returns, refunds, and transaction policies

  • Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs

  • Oversee cash office processes including safe counts, till audits, deposits, and reconciliation

  • Ensure front‑end readiness for audits, compliance requirements, and company programs

  • Hire, train, coach, schedule, and develop service associates, supervisors, and front‑end staff

  • Support shrink reduction, fraud prevention, and proper handling of restricted items

  • Complete required reports and maintain strong communication with management teams

We are looking for candidates who possess the following:

Soft skills:

  • Strong customer‑service focus with a calm, professional team presence

  • Effective communication, coaching, and conflict‑resolution skills

  • Strong organization, prioritization, and planning abilities

  • Ability to multitask in a fast‑paced, customer‑facing environment

Competencies:

  • Front‑end and customer service operations

  • Cash handling, cash office accuracy, and compliance execution

  • Labor planning, scheduling, and service productivity

  • Service standards, audit readiness, and loss prevention support

Knowledge:

  • Store operations, service programs, and front‑end systems

  • Cash handling procedures, security protocols, and transaction policies

  • Scheduling tools and basic computer applications

Abilities:

  • Ability to review service metrics, labor usage, and performance trends

  • Ability to train, coach, and develop associates and supervisors

  • Ability to stand, move, lift, carry, or push moderate loads as required

  • Travel requirements: None

  • Other requirements: Flexible availability including evenings, weekends, and holidays; reliable attendance; compliance with company policies, safety standards, and the Code of Business Conduct

We also provide a variety of benefits including:

  • Competitive wages paid weekly

  • Associate discounts

  • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)

  • Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits

  • Leaders invested in your training, career growth and development

  • An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

A copy of the full job description can be made available to you.

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