Service Operations Manager Jobs in Medford, OR (NOW HIRING)

If you have compassion and the passion for helping others, then we want you to join our growing team! Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry undergoing a fast expansion to the Northeast.

Let’s start with what’s important to you. The Benefits.....

• Medical Insurance- multiple plans to choose from
• Dental & Vision Insurance
• Short Term Disability & Long Term Disability Options
• Life Insurance
• Generous PTO plan
• Paid Holidays
• 401K
• 401K match
• Competitive Pay

POSITION TITLE: Regional Operations Manager

General Description:

We are seeking a dedicated Regional Operations Manager to lead our Northwest Operations. In this position you will be responsible for the development and growth of our sales and operation team. This includes day-to-day management of the company operations and branch managers. This person will exercise management principles to ensure profitability, control assets and communicate company philosophy and objectives to the staff and community.

Essential Duties and Responsibilities:

• Accountable for the financial and operational performance of the location
• Develop and implement business plans for your Area including sales growth and expansion.
• Work in conjunction with the Sales Team to achieve KPI growth and targets.
• Adheres to and implements all company policies and procedures, including but not limited to Clinical Programs
• Assures competencies are completed prior to staff doing tasks independently where required per policy
• Communicates company policies and announcements on a timely basis to location employees
• Develops a customer service team including, but not limited to customer service representatives, patient service technicians, respiratory clinicians, and other staff whose goal is to enhance customer service
• Develops and maintains working knowledge of current Medicare, Medicaid, insurance regulations, and JCAHO guidelines
• Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
• Ensures that all employees are building relationships with patients and referral sources
• Interviews and hires staff as needed as approved by senior management with emphasis on recruiting best-qualified candidates
• Keeps supervisors abreast of important location issues or concerns
• Maintains a high level of satisfaction with patients, referral sources, and location employees
• Maintains a professional and clean working environment
• Maintains and updates all manuals necessary for company operations and establishes processes to evaluate location’s compliance with applicable policies and procedures
• Makes sure location personnel receives and completes necessary training to perform assigned duties
• Manages inventory to ensure levels are met and company assets are monitored and controlled
• Monitors and acts on the company’s growth plan in order to achieve or exceed the location’s budgeted goals
• Takes appropriate action to ensure that the location complies with applicable laws and regulations
• Works with clinical staff to develop and maintain clinical programs
• Works with sales representatives to develop and maintain key referral sources
• Performs other duties as assigned

Supervisory Responsibilities

• Supervise location specific operations personnel

Employment is contingent on:

• Background investigation (company-wide)
• Valid driver’s license in state of residence with a clean driving record

Education and/or Experience

• Bachelor’s Degree in business or related degree; or equivalent combination of education and experience in HME, home health industry or business preferred
• One to three years of supervisory experience with a minimum of one-year prior supervisory experience
• Three years’ experience in home health industry

Skills, Knowledge and Abilities

• Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
• Helpful, knowledgeable and polite while maintaining a posit
• Helpful, knowledgeable and polite while maintaining a positive attitude
• Interpret a variety of instructions in a variety of communication mediums
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of insurance policies and requirements
• Knowledge of medical billing practices and of billing reimbursement
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Strong leadership abilities to organize, plan and delegate properly in accordance with size and services of the location
• Work independently and as part of a team

Physical Demands

• Some travel via automobile
• Requires sitting, walking, standing, talking or listening
• Requires close vision to small print on computer and or paperwork

Work Environment

• Office, warehouse and field environment
• Some travel via automobile required to patient’s homes, referral sources and meetings
• May be required to use a personal vehicle for business activities