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Director Service Operations Jobs in Oregon (NOW HIRING)

Thermo Fisher Scientific

OR

DESCRIPTION The Director, Field Service is responsible for leading the NA Science Services ... Drive profitable revenue growth, operational excellence, and superior customer experience.

Ezee Fiber

Director, Operations

Salem, OR

Overview At Ezee Fiber, our success is built on delivering speed, simplicity, and service in ... Responsibilities As the Director of Operations, this role is responsible for driving the ...

Ezee Fiber

Director, Operations

Salem, OR

At Ezee Fiber, our success is built on delivering speed, simplicity, and service in everything we ... As the Director of Operations, this role is responsible for driving the operational and strategic ...

Ezee Fiber

Director, Operations

Salem, OR · On-site

OUR VALUES At Ezee Fiber, our value lies in delivering Speed, Simplicity, and Service in everything ... JOB SUMMARY As the Director of Operations, this role is responsible for driving the operational and ...

Ezee Fiber

Director, Operations

Salem, OR

OUR VALUESAt Ezee Fiber, our success is built on delivering speed, simplicity, and service in ... JOB SUMMARYAs the Director of Operations, this role is responsible for driving the operational and ...

Aston Carter

Director Of Operations

Salem, OR · On-site

$110K - $140K/yr

Manage manufacturing, procurement, purchasing, customer service, and operational support functions to meet business objectives. * Partner closely with executive leadership to understand business ...

Aston Carter

Director Of Operations

Salem, OR · On-site

Manage manufacturing, procurement, purchasing, customer service, and operational support functions to meet business objectives. * Partner closely with executive leadership to understand business ...

COREcruitment Ltd

Director of Operations

Portland, OR · On-site

Director of Operations - Elevated Casual Restaurant Group Portland, OR $100,000 - $125,000 ... Driving operational consistency, service standards, and guest satisfaction * Monitoring financial ...

Honor

Director, Compliance Operations

Portland, OR

As we expand into new markets, grow our services, and evolve our operating model, our ability to translate complex regulatory requirements into efficient, scalable operations directly enables that ...

Amerit Fleet Solutions

As the Director of Operations, you will oversee field operations, managing a team of over 100 ... Employee discounts on cell phone service and entertainment tickets * Employee resource groups (ERGs ...

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Director Service Operations information

See Oregon salary details

$35.9K

$113.8K

$189.8K

How much do director service operations jobs pay per year?

As of Jul 25, 2026, the average yearly pay for director service operations in Oregon is $113,849.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,800.00 and $143,300.00 per year, depending on experience, location, and employer.

Who is higher, COO or director of operations?

In most organizations, the Chief Operating Officer (COO) is higher than the Director of Operations. The COO typically oversees multiple departments and reports directly to the CEO, while the Director of Operations manages daily operational activities within a specific area or division. The Director of Operations usually reports to the COO or another senior executive.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the key skills and qualifications needed to thrive as a Director of Service Operations, and why are they important?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What is a Director of Service Operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What is the role of director operations?

A Director of Service Operations oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They develop strategies, manage teams, and coordinate resources to meet operational goals, often utilizing tools like performance metrics and process improvement methodologies.

What does a director of service operations do?

A director of service operations oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They develop strategies, manage teams, monitor performance metrics, and coordinate resources to meet organizational goals.

What are some common challenges faced by a Director of Service Operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

Is a director of operations a high position?

A director of operations is a senior leadership role responsible for overseeing daily business functions, strategic planning, and operational efficiency. It is considered a high-level position often reporting to executive management and requiring extensive experience and leadership skills.
What are popular job titles related to Director Service Operations jobs in Oregon? For Director Service Operations jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Director Service Operations jobs in Oregon look for? The top searched job categories for Director Service Operations jobs in Oregon are:
What cities in Oregon are hiring for Director Service Operations jobs? Cities in Oregon with the most Director Service Operations job openings:
Director Service Operations jobs near you
Area Operations Director- Service/Repair (Pacific Northwest Area)

Area Operations Director- Service/Repair (Pacific Northwest Area)

TK Elevator

Portland, OR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

TK Elevator rating

8.2

Company rating: 8.2 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

107th of 433 rated machine equipment manufacturers

Job description

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Who we are
With customers in over 100 countries served by more than 50,000 employees, TK Elevator achieved sales of around €9 billion in fiscal year 2022/2023. We ensure high levels of customer service globally from our extensive network of about 1,000 locations. Over the past several decades, TK Elevator has established itself as one of the world's leading elevator companies and became independent after separation from the thyssenkrupp group in August 2020. The company's most important business line is the service business proudly provided by around 25,000 service technicians. The product portfolio ranges from standardized elevators for low-rise residential buildings to highly customized solutions for skyscrapers. In addition, it covers escalators, moving walks, passenger boarding bridges and stair and platform lifts. Integrated cloud-based solutions, such as the MAX platform, are delivering enhanced services. With these digital offerings, there are no longer any limits to urban mobility. TKE - move beyond.
What we expect
The first 3 letters in workplace safety are Y-O-U!
TK Elevator is currently seeking an experienced Area Operations Director- Service/Repair for the Pacific Northwest Area.
This position is responsible for driving the success of the Area service and repair operations by efficient, cost-effective and profitable execution of projects. Successfully manages the operations to ensure budget profits are exceeded and develops best practice operational processes with a strong emphasis on continuous improvement and growth.
ESSENTIAL JOB FUNCTIONS:
  • Drives and supports a culture of safety throughout the organization. Including participation in safety training, performing safety audits and stressing the importance of safety to all employees.
  • Drives success of area service/repair processes from booking to turnover; coordinates with the AVP and branch management teams to drive initiatives.
  • Reviews P&L and other financial reports to monitor branch performance within the area to ensure monthly budgetary goals are met or exceeded. Uses accounting reports to review job backlogs and possible job fades for all branches within the area. Develops, reviews and approves the operation plans and budgets submitted by direct reports.
  • Plans, directs, and prioritizes elevator service/repair with area manpower needs and ensures the areas operations are efficient and cost effective; supervises project managers and uses project management software and other scheduling tools.
  • Visits jobsites to survey and advises on jobs progress. Includes trouble-shooting problems with operations managers and mechanics, performing quality audits and meeting with contractors to review progress.
  • Develops and maintains strong working relationships with customers.
  • Implements and oversees strategic fade initiatives. Reviews and participates in bids of large or complex service/repair jobs to ensure profitability. Includes attending pre-bid meetings with sales representatives and providing technical input to calculate labor and material costs. Ultimately, maximizing growth and profitability while leading and managing operations functions.
  • Assists with and provides approval for change orders, purchase orders, elevator turnover authorizations, accounts receivable, write-offs, credits and other necessary approvals.
  • Maintains strong familiarity of company products by attending company training classes and reviewing factory equipment updates and supplier goods. Includes a strong understanding of TK Elevator, and its area and company mission and objectives, ethical standards and code of conduct.
  • Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements.
  • Prioritizes and supports all US Field Operations and Area initiatives and supports the execution of initiatives and processes within the area and branches. Actively participates in branch coordination meetings; includes interfacing with corporate departments, including legal and labor relations, and collaborates with the factory as the main point of contact for area service.
  • Possible direct project field crew oversight or project responsibilities on special tasks or projects.

Who we are looking for
EDUCATION & EXPERIENCE:
  • Bachelor's degree is required; IUEC (full mechanic) will be considered in lieu of degree.
  • 10+ years in upper-level management in the elevator or related industries, preferred.
  • Ability to define problems collect data, establish facts and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
  • Requires a valid driver's license and a satisfactory Motor Vehicles Report.

What we offer
Salary range for Washington residents: $214,000-$261,000 with additional incentive annual compensation 0% - 100%. The role offers a car allowance and fuel card.
Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered
  • Medical, dental, and vision coverage
  • Flexible spending accounts (FSA)
  • Health savings account (HSA)
  • Supplemental medical plans
  • Company-paid short- and long-term disability insurance
  • Company-paid basic life insurance and AD&D
  • Optional life and AD&D coverage
  • Optional spouse and dependent life insurance
  • Identity theft monitoring
  • Pet insurance
  • Company-paid Employee Assistance Program (EAP)
  • Tuition reimbursement
  • 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:
  • 15 days of vacation per year
  • 11 paid holidays each calendar year (10 fixed, 1 floating)
  • Paid sick leave, per company policy
  • Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
Additional information
TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.
Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator.com or call 1-844-427-5461.
Contact
To apply to a position, please click on the Apply Now button.
For any additional questions or job specific requests, please use the contact below and include the Job Requisition Number as a reference.
Elevatorjobs.AMS@tkelevator.com
Job details

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