Resort Operations Manager Jobs in Oregon (NOW HIRING)

Tetherow Resort BEND, Oregon, United States

Tetherow Resort is looking for an Assistant General Manager.

Must have 5+ years in hotel or resort management experience.

At Tetherow Resort we have an exciting opportunity for you to join our dynamic leadership team and help take our hospitality operations to a new level. Chosen in the 2023 Condé Nast Readers’ Choice Awards as the #1 Resort in the Pacific Northwest, at Tetherow we take pride in providing a beautiful environment with great benefits and perks, where our team members can learn, grow, and thrive. We invite you to explore a career with us and join in the fun!

You are an experienced strategic professional with an entrepreneurial spirit and a passion for creating a seamless and exceptional guest experience. You understand the varied dynamics and requirements of successfully managing the lodging component of a resort and have a proven track record as a collaborative and skilled people manager and leader. You also have…

• a minimum of five years of experience in hotel/resort operations management at the assistant GM or director of operations/rooms level or a similar applicable role; prior management experience in the golf/resort industry and with vacation home rentals preferred
• a bachelor’s degree, ideally in lodging, hospitality management or similar, or equivalent applicable experience
• budget development and management experience; knowledge of basic finance, accounting, cost control procedures, purchasing, inventory, compliance and recordkeeping requirements
• proven ability to successfully lead, inspire, develop and motivate hospitality and operational team members
• unparallel flexibility; stellar organizational skills, detail orientation and follow-through
• exemplary communication and listening skills; excellent interpersonal abilities and conflict resolution skills
• a demonstrated ability to work well as a leader and a member of a team; ability to communicate effectively with all position levels within an organization
• the ability to work a varied schedule, which may include early mornings, evenings, weekends, holidays and extended hours as business needs dictate
• a professional appearance and pleasant demeanor; you enjoy going above and beyond for your team and guests and you like to have fun while at work!

• Work collaboratively with all departments to assure excellence in all aspects of the Tetherow experience, and to advance the goals and objectives of Tetherow Resort
• In partnership with Tetherow leadership, strive to maximize utilization and rate in the lodges and event pavilion
• Ensure seamless guest service from check-in to check-out for both hotel and vacation rentals
• Build, develop and maintain effective working relationships with existing department leaders and teams, as well as third party vendors
• Initiate and implement marketing and up-selling techniques to promote resort services and facilities to maximize room occupancy and overall revenue
• Monitor actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed
• Identify opportunities to increase profits and create value by challenging existing processes, encouraging innovation, and driving necessary change
• Maintain consistent communication with management/leadership as requested and as appropriate to apprise them of information relevant to operations of the resort
• Manage and/or guide the career progression, learning, development and retention of direct report team members in guest services, housekeeping, sales, property maintenance and vacation rentals
• Spearhead projects, programs and initiatives suggested by the Tetherow Executive Board, refining existing programs to achieve targets
• Identify and evaluate operational protocols for front-of-house operations to ensure efficiencies and best practices are being met; monitor and ensure lodging infrastructure is maintained at a top level at all times
• Enforce, and ensure facility policies and procedures are applied in an equal and fair manner for all employees, members, and guests; oversee and assure compliance with all appropriate regulations, state and federal laws, specific county resort laws and regulations, and health and safety standards
• Build and develop positive relationships with vacation home owners, and liaise with the Membership team to develop programs and opportunities for member engagement with hospitality offerings