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Director Service Operations Jobs in Oregon (NOW HIRING)

Schneider

Director of Operations

Portland, OR

Schneider is seeking a Director of Operations in Portland to lead teams of customer service and operations associates. The Director of Operations will play a critical role in improving the ...

Abby's Pizza

Director of Operations

Roseburg, OR

$135K - $185K/yr

The Director of Operations owns the operational performance of Abby's Legendary Pizza's 37 company ... Own guest-experience metrics speed of service, order accuracy, online review scores, Net Promoter ...

Abby's Pizza

Director of Operations

Roseburg, OR · On-site

$135K - $185K/yr

The Director of Operations owns the operational performance of Abby's Legendary Pizza's 37 company ... Own guest-experience metrics -- speed of service, order accuracy, online review scores, Net ...

Socket.dev

Director of Operations

Roseburg, OR · On-site

$135 - $185/hr

The Director of Operations owns the operational performance of Abby's Legendary Pizza's 37 company ... Own guest-experience metrics -- speed of service, order accuracy, online review scores, Net ...

Abby's Pizza

Director of Operations

Roseburg, OR · On-site

$135K - $185K/yr

The Director of Operations owns the operational performance of Abby's Legendary Pizza's 37 company ... Own guest-experience metrics -- speed of service, order accuracy, online review scores, Net ...

Abby's Pizza

Director of Operations

Roseburg, OR · On-site

$135K - $185K/yr

The Director of Operations owns the operational performance of Abby's Legendary Pizza's 37 company ... Own guest-experience metrics - speed of service, order accuracy, online review scores, Net Promoter ...

Abby's Pizza

Director of Operations

Roseburg, OR

$135K - $185K/yr

The Director of Operations owns the operational performance of Abby's Legendary Pizza's 37 company ... Own guest-experience metrics -- speed of service, order accuracy, online review scores, Net ...

Abby's Pizza

Director of Operations

Roseburg, OR · On-site

$135K - $185K/yr

The Director of Operations owns the operational performance of Abby's Legendary Pizza's 37 company ... Own guest-experience metrics -- speed of service, order accuracy, online review scores, Net ...

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Director Service Operations information

See Oregon salary details

$35.9K

$113.8K

$189.8K

How much do director service operations jobs pay per year?

As of Aug 29, 2026, the average yearly pay for director service operations in Oregon is $113,849.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,800.00 and $143,300.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the most commonly searched types of Service Operations jobs in Oregon?

The most popular types of Service Operations jobs in Oregon are:

What are popular job titles related to Director Service Operations jobs in Oregon?

For Director Service Operations jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Director Service Operations jobs in Oregon look for?

The top searched job categories for Director Service Operations jobs in Oregon are:

What cities in Oregon are hiring for Director Service Operations jobs?

Cities in Oregon with the most Director Service Operations job openings:

Director Service Operations jobs near you

Regional Services Operations Specialist

Hillsboro, OR • On-site

KLA Corporation
See more jobs at KLA Corporationexternal

$25.15 - $42.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

  • Maintains direct contact with customers before and after service delivery activities to support a positive customer experience and strengthen customer relationships.
  • Supports service and sales organizations by developing and maintaining strong customer relationships through effective Customer Relationship Management (CRM) practices.
  • Partners with field service, operations, finance, sales, and business teams to help achieve maintenance service revenue, contract renewal, and billable service goals.
  • Coordinates with customers and internal stakeholders to obtain accurate accounts of equipment service events, and equipment failures, providing timely reporting and escalation when required.
  • Executes service business processes and procedures while maintaining accurate records of service activities, customer interactions, operational reports, and business metrics.
  • Ensures compliance with established SOX (Sarbanes-Oxley) controls and business processes related to revenue recognition, billing validation, customer approvals, and contract administration.
  • Supports timely collection of billable and contract revenues to achieve quarterly and annual business objectives.
  • Drives reduction in billable collection cycle times through proactive follow-up, issue resolution, and customer engagement.
  • Maintains and updates customer account information, installed base records, and service activity data within SAP CRM and other business systems.
  • Provides administrative and business operations support to regional management, including reporting, metrics analysis, meeting coordination, action item tracking, and business reviews.
  • Develops and maintains management reports, dashboards, and operational metrics to support leadership decision-making.
  • Supports customer visits, business reviews, leadership meetings, and employee engagement activities.
  • Demonstrates flexibility and commitment during peak business periods, including month-end, quarter-end, and fiscal year-end activities, to ensure achievement of business goals.
  • Identifies opportunities to improve service business processes, customer experience, operational efficiency, and compliance performance.
  • Serves as a trusted liaison between customers, field service teams, leadership, and cross-functional business partners to ensure timely issue resolution and effective communication.

Minimum Qualifications

  • Candidate should have at least a general degree qualification.

  • Min 2 years' experience in admin or customer service.

  • Sensitive with numbers.

  • Knowledge of SAP and CRM system (or similar system)

  • Familiar with Microsoft excel, knows how to use Vlookup and Pivot table.

  • Able to work independently.

  • Excellent communications and interpersonal skills.

  • Candidate must be able to speak and write in English speaking customers and teams.

  • Candidate must be based in Hillsboro/Beaverton Area

Base Pay Range: $25.15 - $42.75 Per HourPrimary Location: USA-OR-Hillsboro-Beaverton-KLAKLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us attalent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

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