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Service Manager Jobs in Springfield, MO (NOW HIRING)

Resource Label Group

Customer Service Representative

Nixa, MO · On-site

$14.25 - $19.25/hr

This position reports directly to the Customer Service Manager at our Nixa, MO location. This is an onsite position. Responsibilities * Speaks directly with internal and external customers collecting ...

Care to Learn

Chapter Services Manager

Springfield, MO · On-site

Provide excellent customer service, support, and problem-solving to Chapter Liaisons. * Lead ... Manage Springfield-specific mission programs and partnerships. * Ensure programs are implemented ...

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Chapter Services Manager

Springfield, MO · On-site

$35K - $45K/yr

Provide excellent customer service, support, and problem-solving to Chapter Liaisons. * Lead ... Manage Springfield-specific mission programs and partnerships. * Ensure programs are implemented ...

Care to Learn

Chapter Services Manager

Springfield, MO · On-site

Provide excellent customer service, support, and problem-solving to Chapter Liaisons. * Lead ... Manage Springfield-specific mission programs and partnerships. * Ensure programs are implemented ...

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All JobsService Manager JobsService Manager Jobs in Springfield, MO

Service Manager information

See Springfield, MO salary details

$27.8K

$59K

$99.9K

How much do service manager jobs pay per year?

As of Jul 5, 2026, the average yearly pay for service manager in Springfield, MO is $59,002.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,800.00 and $67,900.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What are high paying manager jobs?

High-paying manager jobs include executive roles such as general manager, operations manager, and project manager, often requiring leadership skills, industry experience, and relevant certifications. Salaries vary by industry and location but typically range from $80,000 to over $150,000 annually for senior positions. Specialized fields like IT, finance, and healthcare tend to offer higher compensation for managerial roles.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high customer interaction, problem-solving demands, and meeting performance targets. Stress levels vary based on the work environment, workload, and individual coping skills, but CSAs often need strong communication and patience to handle challenging situations effectively.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How much does a service manager make?

The average annual salary for a service manager in Ohio is approximately $65,000 to $85,000, depending on experience, industry, and company size. Salaries can vary based on certifications, technical skills, and the specific sector, such as automotive, hospitality, or technical services.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

What is the role of a service manager?

A service manager oversees the delivery of services to customers, ensuring quality, efficiency, and customer satisfaction. They coordinate staff, manage service processes, handle client issues, and often use management tools to monitor performance and improve operations.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Springfield, MO? The most popular types of Service jobs in Springfield, MO are:
What are popular job titles related to Service Manager jobs in Springfield, MO? For Service Manager jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Springfield, MO look for? The top searched job categories for Service Manager jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Service Manager jobs? Cities near Springfield, MO with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Springfield, MO as of June 2026, with employment types broken down into 71% Full Time, 24% Part Time, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $59,002 per year, or $28.4 per hour.
Customer Service Representative

Customer Service Representative

Resource Label Group

Nixa, MO • On-site

$14.25 - $19.25/hr

Full-time

Posted 21 days ago

Resource Label Group rating

8.6

Company rating: 8.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

The Customer Service Representative will play a crucial role in supporting the sales cycle by facilitating customer orders for products via order entry and basic account servicing. The ideal candidate will have excellent technology and communication skills and a passion for customer service. Previous experience working in a manufacturing or similar environment is a huge plus. This position reports directly to the Customer Service Manager at our Nixa, MO location. This is an onsite position.
Responsibilities
  • Speaks directly with internal and external customers collecting customer information and product specifications.
  • Receives purchase orders from customers via email, fax, or telephone. Reviews all aspects of the order before accepting order and confirming.
  • Processes new purchase orders into the system specific to individual job and customer including any delivery or shipping requirements Notifies all pertinent plant personnel of any special orders around purchasing, production or rush orders always maintaining clear and fluid communication.
  • Routes supplies, job jacket and materials such as paste-ups, artwork, copy, film or prints to work areas to put job order into production.
  • Routes inquiries and complaints in a timely manner exhibiting excellent service and follow through.
  • Prioritize workload as necessary, which may require selecting from several alternatives to best meet the needs of the business.
  • Receives tickets for shipped or delivered products and begins billing process; verifies shipping report against packing lists and reviews Customer Transaction Report.
  • Must exhibit consistent desire to go above and beyond to ensure customer expectations are being met and exceeded.

Key Characteristics we are looking for:
  • Problem Solving: Identifies and escalates problems in a timely manner; Gathers and communicates information skillfully; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Initiative: Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills.
  • Customer Focus: Recognizes potential customer problems, escalates, and solicits help when needed; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
  • Conflict Management: Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
  • Teamwork and Collaboration: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Qualifications and Experience:
  • One to two years related experience and/or training; or equivalent combination of education and experience.
  • Previous experience in a manufacturing or similar environment is preferred, printing or packaging industry experience is a huge plus.
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, vendors and customers.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to read and interpret ruler, scales and other measurement devices.
  • While performing the duties of this job, the employee is regularly required to sit and talk. The employee is occasionally required to stand and walk.

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