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Service Manager Jobs in Union, MO (NOW HIRING)

HKD GLOBAL INC

Consumer Services Manager

Washington, MO

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

PROFESSIONAL SKILLS: · Excellent Customer Service Skills (strong communication skills) · Knowledge of QuickBooks, Microsoft Office (primarily Excel) and general computer skills a must. · Knowledge ...

HKD GLOBAL INC

Consumer Services Manager

Washington, MO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Vision insurance PROFESSIONAL SKILLS: · Excellent Customer Service Skills (strong communication skills) · Knowledge of QuickBooks, Microsoft Office (primarily Excel) and general computer skills a ...

HKD GLOBAL INC

Consumer Services Manager

Washington, MO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

PROFESSIONAL SKILLS: · Excellent Customer Service Skills (strong communication skills) · Knowledge of QuickBooks, Microsoft Office (primarily Excel) and general computer skills a must. · Knowledge ...

Five Below

Customer Experience Manager

Washington, MO

$18/hr

  • Medical

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Washington, MO · On-site

$18/hr

  • Medical

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Laura Auto Group

Express Advisor

Sullivan, MO · On-site

$18/hr

  • Medical

  • Retirement

  • PTO

Service Manager Schedule : Full-Time M-F (8:00AM - 5:00PM) Summary : The Express Advisor serves as the primary point of contact between customers and the service department. This role is responsible ...

Laura Automotive Group

Express Advisor

Sullivan, MO · On-site

  • Medical

  • Retirement

  • PTO

Service Manager Schedule : Full-Time M-F (8:00AM - 5:00PM) Summary : The Express Advisor serves as the primary point of contact between customers and the service department. This role is responsible ...

Magnet Ltd.

Customer Success Associate

Washington, MO · On-site

FLSA Classification Hourly Reports to Customer Service Manager Hours Monday - Friday 8:00-4:30 One Day a Week 8:30-5:00 Summary/objective Build relationships and find out customer's needs, solve ...

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All JobsService JobsService Manager JobsService Manager Jobs in Union, MO

Service Manager information

See Union, MO salary details

$29.6K

$62.8K

$106.4K

How much do service manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service manager in Union, MO is $62,809.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $72,300.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What cities near Union, MO are hiring for Service Manager jobs? Cities near Union, MO with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Union, MO as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $62,809 per year, or $30.2 per hour.

Consumer Services Manager

HKD GLOBAL INC

Washington, MO

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 4 days ago

Job description

PROFESSIONAL SKILLS:
·        Excellent Customer Service Skills (strong communication skills)
·        Knowledge of QuickBooks, Microsoft Office (primarily Excel) and general computer skills a must.
·        Knowledge of warehousing and inventory control (good organizational skills)
·        Some heavy lifting (50lbs)
 
PERSONAL QUALITIES:
·        Good work ethic
·        Conscientious- has company’s interest first
·        Dependable
·        Flexible in duties and responsibilities
·        Courteous and works well with team
 
 
RESPONSIBILITIES
 
Consumer Service Supervisor
•        Call Center lead person serving consumers via phone or email.  
•        Primary in training and overseeing temporary representatives.
•        Identify potential product issues.
•        Reviews reports generated from part sales.
•        Maintain Consumer Log (Call & email contact) with detailed notes.  This log is used to provide reporting to our
          customer as well as our sales staff.
 
Inventory Control:
•        Utilize computer systems for consumer orders, payment processing, review and process invoices/reports for shipping,
          parts receipt and parts database.
•        Maintain Master Files of model specifications and notes for Customer Service use.
•        Assist with Owner’s Manual production and review/prep for new items
 
Warehouse:       
•         Pick, pack and process consumer and sales shipments.
•         Receiving of parts and supplies.
•         Coordinate annual Physical Inventory.
•         Review and reorganize warehouse locations as prep for incoming parts.
 
Administrative Duties as needed:
•        As time allows, provide support to Operations Officer and sales team.  Tasks include Sales Tax preparation, accounting
         input, filing shipping claims, sales projects as requested.
 
 
SALARY

Competitive salary based on candidate’s experience
 
 
BENEFITS

Health, dental, vision insurance
Life insurance
Paid vacation
Paid Holidays