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Service Manager Jobs in Springfield, MO (NOW HIRING)

VERMEER GREAT PLAINS INC

SERVICE MANAGER

Brookline, MO · On-site

Service Manager Department: Service Reports to: Service Director Vermeer Great Plains - 100% EMPLOYEE-OWNED COMPANY An authorized distributor for Vermeer equipment in Kansas, Oklahoma, and Western ...

VERMEER GREAT PLAINS INC

SERVICE MANAGER

Brookline, MO · On-site

Service Manager Department: Service Reports to: Service Director Vermeer Great Plains - 100% EMPLOYEE-OWNED COMPANY An authorized distributor for Vermeer equipment in Kansas, Oklahoma, and Western ...

Vestis

Customer Service Manager

Springfield, MO · On-site

Job Overview The Customer Service Manager has responsibility of an assigned service territory with direct supervision of route representatives. Responsible for Territory service safety and results ...

Pep Boys

Assistant Service Manager

Springfield, MO · On-site

$18.90 - $24/hr

Position Summary Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide ...

Cintas

Service Supervisor

Springfield, MO · On-site

This is a middle-management position with direct supervisory and leadership accountability. Skills ... Customer service experience, preferably in an industrial or service industry * Training or ...

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All JobsService Manager JobsService Manager Jobs in Springfield, MO

Service Manager information

See Springfield, MO salary details

$27.8K

$59K

$99.9K

How much do service manager jobs pay per year?

As of Jul 5, 2026, the average yearly pay for service manager in Springfield, MO is $59,002.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,800.00 and $67,900.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What are high paying manager jobs?

High-paying manager jobs include executive roles such as general manager, operations manager, and project manager, often requiring leadership skills, industry experience, and relevant certifications. Salaries vary by industry and location but typically range from $80,000 to over $150,000 annually for senior positions. Specialized fields like IT, finance, and healthcare tend to offer higher compensation for managerial roles.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high customer interaction, problem-solving demands, and meeting performance targets. Stress levels vary based on the work environment, workload, and individual coping skills, but CSAs often need strong communication and patience to handle challenging situations effectively.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How much does a service manager make?

The average annual salary for a service manager in Ohio is approximately $65,000 to $85,000, depending on experience, industry, and company size. Salaries can vary based on certifications, technical skills, and the specific sector, such as automotive, hospitality, or technical services.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

What is the role of a service manager?

A service manager oversees the delivery of services to customers, ensuring quality, efficiency, and customer satisfaction. They coordinate staff, manage service processes, handle client issues, and often use management tools to monitor performance and improve operations.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Springfield, MO? The most popular types of Service jobs in Springfield, MO are:
What are popular job titles related to Service Manager jobs in Springfield, MO? For Service Manager jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Springfield, MO look for? The top searched job categories for Service Manager jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Service Manager jobs? Cities near Springfield, MO with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Springfield, MO as of June 2026, with employment types broken down into 71% Full Time, 24% Part Time, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $59,002 per year, or $28.4 per hour.
SERVICE MANAGER

SERVICE MANAGER

VERMEER GREAT PLAINS INC

Brookline, MO • On-site

Full-time

Posted 26 days ago

Job description

Position Title: Service Manager
Department: Service
Reports to: Service Director
Vermeer Great Plains - 100% EMPLOYEE-OWNED COMPANY
An authorized distributor for Vermeer equipment in Kansas, Oklahoma, and Western Missouri with five branch locations across the region. A 100% employee-owned company, we provide dedicated sales, rentals, parts, and service support for customers in the tree care, landscaping, wood waste, organic recycling, underground construction, and mining industries.
POSITION FUNCTION:
The Service Manager will efficiently manage and direct all aspects of the Service Department operations in a courteous and cordial manner, ensuring customer satisfaction and maximum efficiency for the business. The Service Manager will coordinate activities and cooperate with other departments of the business to best serve the needs of the customer.
ESSENTIAL PERFORMANCE RESPONSIBILITIES:
  • Oversee the scheduling of all service work and assign to the technicians
  • Oversee and understand the repair lifecycle to ensure satisfaction for the customers
  • Hire and train Service Technicians and Admin
  • Oversee the charge out of all service tickets, including: customer, internal and warranty work in a timely manner
  • Work with sales staff on prompt and cost-effective reconditioning of used equipment
  • Assist technicians when needed
  • Control expenses of Service Department while maintaining productive services for our customers
  • Drive the Service Admin meeting to update all customers with open workorders
  • Visit top 3 customers per month
  • Conduct monthly service P&L meetings
  • Conduct and/or participate in regular Service team meetings and weekly Store/AR meetings
  • Control non-productive time and lunches
  • Enforce a safe and efficient working environment
  • Ensure Service SOPs are being implemented
  • Stay current with the latest trends and developments within your field and industry by continuing your education with Factory Service Schools, VGP Service Schools, Individual Development Plans, etc.
  • Follow all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in Employee Handbook
  • Other duties as assigned

Measure of success determined by established company guidelines, including but not limited to repairs completed, ability to complete repairs, time required to complete repairs, feedback from customers and teammates, ability to take guidance and direction from Manager professionally, and execute upon such feedback.
KNOWLEDGE, SKILLS AND ABILITIES:
  • Must be committed to and take a pro-active approach to our Company Mission, Vision and Values
  • Strong PC proficiency with MS Windows and MS Office Suite; IntelliDealer and Paycom a plus
  • High degree of customer service to both internal and external customers
  • Mechanical/technical aptitude with excellent problem-solving skills and attention to detail
  • Excellent leadership skills
  • Ability to operate industrial equipment; including forklift, overhead hoist, etc.
  • Demonstrated safe work habits
  • Strong working knowledge of equipment operations and mechanical functions
  • Fundamental understanding of current electronic diagnosing
  • Strong ability to adapt to the people and environment around them - customers, suppliers, co-workers and manufacturer's employees
  • Ability to conduct yourself in a professional, ethical and reliable manner with minimal supervision
  • Strong verbal and written communication skills in order to communicate professionally, respectfully and honestly at all times
  • Must be able to lift at least 50 lbs, stand, walk, use hands and fingers, handle, feel, reach with hands and arms, stoop, kneel, crouch or crawl, talk and hear 100% of the time
  • Ability to be exposed to extreme weather elements, including wet and/or humid conditions, extreme cold and extreme heat regularly
  • Ability to withstand moderate to high noise level in working environment regularly
  • Must be able to work overtime and/or weekends as needed

QUALIFICATIONS:
  • Associate degree in Applied Science, Diesel Mechanics, Diesel Technology, or related field, and 7 years of progressive Technician and/or equivalent Service leadership experience in the heavy equipment, industrial equipment or automotive industry; or equivalent combination of education and experience required
  • 5+ years Vermeer Technician experience preferred
  • 3 years of leadership experience required
  • Vermeer Technician Certification required within 6 months of start date
  • Vermeer Advanced Technician Certification preferred
  • 2 engine manufacturer certifications preferred
  • Must have a valid unrestricted Driver's License and ability to maintain one throughout employment
  • Background check, pre-employment drug testing and clean driving record required

FLSA status: Exempt
EOE
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of responsibilities and expectations of position. As the nature of business demands change so, too, may the essential functions of this position.

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