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Vice President Service Jobs in Springfield, MO (NOW HIRING)

Brightli

Vice President of Compliance

Springfield, MO · On-site

$114K - $153K/yr

Vice President of Compliance Location: Remote Department: Compliance Employment Type: Full-Time ... Behavioral health or social services experience strongly preferred** Job Summary: Are you an ...

Performance Food Group

VP, Operations

Springfield, MO · On-site

Manage inventory dollar levels to achieve optimum cash flow and service level. Develop budgets for the Warehouse Department on a yearly basis and monitor monthly. Manage department within budgetary ...

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All JobsVice President Service JobsVice President Service Jobs in Springfield, MO

Vice President Service information

See Springfield, MO salary details

$39.6K

$143.3K

$252.4K

How much do vice president service jobs pay per year?

As of Sep 5, 2026, the average yearly pay for vice president service in Springfield, MO is $143,295.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,600.00 and $172,800.00 per year, depending on experience, location, and employer.

What does a vice president of service do?

A Vice President of Service oversees the service operations within an organization, ensuring customer satisfaction and efficient service delivery. They develop and implement service strategies, manage service teams, and collaborate with other executive leaders to align service goals with company objectives. Their responsibilities often include performance analysis, budget management, and fostering a customer-centric culture. The role requires strong leadership, communication, and problem-solving skills to drive continuous improvement in service quality.

What are the key skills and qualifications needed to thrive as a vice president of service?

To thrive as a Vice President of Service, you need extensive experience in customer service management, strong leadership abilities, and a background in business administration or a related field. Familiarity with CRM platforms, service management systems, and relevant certifications such as ITIL or Six Sigma are highly valuable. Outstanding communication, strategic thinking, and problem-solving skills distinguish top performers in this role. These skills and qualifications are essential to drive service excellence, lead high-performing teams, and align service operations with overall business objectives.

How does a vice president of service typically collaborate with other departments to improve customer satisfaction?

A Vice President of Service regularly works cross-functionally with departments such as Sales, Product Development, and Operations to ensure a seamless customer experience. This collaboration might involve strategizing with product teams to address recurring service issues or working with sales to align customer expectations with deliverables. Effective communication and leadership are essential, as the VP of Service often leads initiatives to streamline processes, implement feedback loops, and drive improvements based on customer insights. These efforts help foster a culture focused on continuous improvement and high customer satisfaction.

What is the difference between Vice President Service vs Customer Service Director?

AspectVice President ServiceCustomer Service Director
CredentialsTypically requires a bachelor’s degree, often an MBA, with extensive leadership experienceUsually requires a bachelor’s degree, with significant experience in customer service management
Work EnvironmentStrategic leadership in corporate offices, overseeing multiple departments or regionsOperational management within customer service departments, focusing on daily service delivery
Employer & Industry UsageCommon in large corporations across industries like tech, retail, and manufacturingFound in companies of various sizes, especially in retail, telecom, and service sectors

The Vice President Service focuses on strategic oversight and long-term planning for customer service across the organization, while the Customer Service Director manages daily operations and team performance. Both roles require strong leadership, but the VP role is more executive and strategic, whereas the Director role is more operational and tactical.

What are the most commonly searched types of Service jobs in Springfield, MO?

The most popular types of Service jobs in Springfield, MO are:

What job categories do people searching Vice President Service jobs in Springfield, MO look for?

The top searched job categories for Vice President Service jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Vice President Service jobs?

Cities near Springfield, MO with the most Vice President Service job openings:

Vice President Service jobs near you
Infographic showing various Vice President Service job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $143,295 per year, or $68.9 per hour.

Vice President of Compliance

Brightli

Springfield, MO • On-site

$114K - $153K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Brightli rating

7.7

Company rating: 7.7 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Job Description:
Job Title: Vice President of Compliance
Location: Remote
Department: Compliance
Employment Type: Full-Time
Reports To: Chief Compliance Officer
**Behavioral health or social services experience strongly preferred**
Job Summary:
Are you an experienced healthcare compliance leader with a passion for regulatory integrity, risk management, and building a culture of ethics and accountability?
Join us as the Vice President of Compliance! The Vice President of Compliance is a senior compliance leader responsible for the overall effectiveness, consistency, and integrity of the Compliance and Privacy Officer (CPO) programs across all assigned markets. This role provides direct supervision and strategic oversight of market Compliance and Privacy Officers (CPOs) and Integrity Managers.
The VP of Compliance is ultimately accountable for all elements of the compliance program within assigned markets, ensuring regulatory adherence, operational consistency, ethical culture, and meaningful risk mitigation. This position reports to the Chief Compliance Officer (CCO) and directly supervises market Compliance and Privacy Officers (CPOs).
As a key member of the Compliance Leadership team, the VP of Compliance provides executive leadership across assigned markets, supports enterprise compliance initiatives, and serves as a senior compliance resource to operational and executive leadership.
Position Perks & Benefits:
  • Competitive compensation
  • 29 Days of PTO
  • Employee benefits package - health, dental, vision, retirement, life, & more
  • Competitive 403(b) Retirement Savings Plan - up to 5% match for Part-Time and Full-Time employees
  • Company-paid basic life insurance
  • Emergency Medical Leave Program
  • Flexible Spending Accounts - healthcare and dependent child-care
  • Health & Wellness Program
  • Employee Assistance Program (EAP)
  • Employee Discount Program
  • Mileage Reimbursement (when applicable)

Key Responsibilities:
  • Provide executive leadership and oversight for compliance programs across all assigned markets
  • Serve as the ultimate point of accountability for the effectiveness of market compliance programs and CPO performance
  • Hire, onboard, train, mentor, support, and evaluate Compliance and Privacy Officers and Integrity Managers
  • Lead team meetings and encourage positive team morale
  • Initiate timely and effective corrective action for Compliance and Privacy Officers and Integrity Managers as necessary
  • Ensure Market Compliance Committees meet quarterly and that required documentation is provided in advance for review
  • Ensure consistent implementation of compliance standards, policies, procedures, and practices across assigned markets
  • Establish clear expectations and accountability frameworks for CPOs and Integrity Managers
  • Exercise executive decision-making authority on complex, high-risk, or sensitive compliance matters
  • Provide guidance and oversight for compliance investigations, audits, corrective actions, and regulatory responses
  • Provide guidance, tools, and training to Market Compliance and Privacy Officers regarding the development and execution of market risk assessments
  • Ensure compliance support aligns with federal and state laws, regulations, and OIG Compliance Program Guidance
  • Develop, standardize, monitor, and analyze compliance effectiveness metrics across assigned markets, including training completion, hotline utilization, investigation timeliness, and non-retaliation awareness
  • Partner with the Chief Compliance Officer on strategic planning, compliance work plans, and enterprise initiatives
  • Ensure meaningful, accurate, and timely reporting of compliance issues to executive leadership and governance bodies
  • Regularly report compliance issues and concerns to the Chief Compliance Officer
  • Report to market subsidiary boards, as necessary
  • Support and reinforce a culture of ethics, transparency, non-retaliation, and accountability
  • Serve as a senior compliance resource to operational and executive leadership
  • Serve as a key member of the Compliance Leadership team
  • Develop and evaluate system compliance policies and procedures that establish compliance standards across the enterprise
  • Maintain current knowledge of laws and regulations and remain informed of changes that may affect healthcare organizations through professional development, seminars, newsletters, training programs, and peer engagement
  • Assist CPOs in developing annual market compliance plans and hold CPOs accountable for plan completion
  • Work closely with all levels of management to ensure consistency and compliance across assigned markets
  • Attend market Corporate Compliance Committee meetings
  • Establish and implement processes for receiving, documenting, tracking, investigating, and acting on disclosures concerning organizational compliance, integrity, and privacy
  • Test the compliance hotline monthly
  • Provide interim leadership coverage for CPOs or Integrity Managers as needed
  • Perform other duties as assigned

Supervisory Responsibilities:
This position has supervisory responsibilities and is responsible for providing direction, training, coaching, mentoring, and performance feedback to Compliance and Privacy Officers and Integrity Managers in accordance with system policies. The VP of Compliance is responsible for hiring, onboarding, supporting, evaluating, and, when necessary, initiating corrective action for direct reports.
Education and/or Experience Qualifications:
  • Bachelor's degree in healthcare administration, business, management, or a related field required
  • Master's degree (MHA, MBA, JD) preferred
  • Minimum of 8 years of experience in healthcare compliance, regulatory compliance, or risk management required
  • Demonstrated experience supervising others required

Required License/Certification:
  • Professional compliance certification, such as CHC or CHPC, required or must be obtained within six months of hire

Additional Qualifications:
  • Expert knowledge of federal and state healthcare compliance and regulatory requirements
  • Strong understanding of behavioral health regulatory environments
  • Proven executive-level people management and leadership capabilities
  • Demonstrated ability to build consistency across decentralized or multi-market operations
  • Exceptional written and verbal communication skills
  • Strong judgment and executive decision-making abilities
  • Ability to manage high-risk, sensitive, and confidential matters with discretion
  • Advanced analytical, strategic thinking, and problem-solving skills
  • Effective presentation skills with the ability to present to both large and small audiences and help others understand complex concepts
  • Ability to influence, coach, and hold leaders accountable at all organizational levels

Preferred Qualifications:
  • Behavioral health or social services experience strongly preferred

Position Perks & Benefits:
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness
Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
We are an Equal Employment Opportunity Employer.
Brightli is a Smoke and Tobacco Free Workplace.

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