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Service Director Jobs in Springfield, MO (NOW HIRING)

Medical Director

Ava, MO · On-site

$275K - $285K/yr

About the RoleThe Medical Director oversees all medical care across MOCH's seven clinics, ensuring high-quality, patient‑centered services. This position will work in close collaboration with ...

Medical Director

Ava, MO · On-site

$180 - $250/hr

About the Role The Medical Director oversees all medical care across MOCH's seven clinics, ensuring high-quality, patient‑centered services. This position will work in close collaboration with ...

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Service Director information

See Springfield, MO salary details

$27.7K

$93.4K

$158.7K

How much do service director jobs pay per year?

As of Sep 5, 2026, the average yearly pay for service director in Springfield, MO is $93,385.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,400.00 and $109,100.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Springfield, MO?

The most popular types of Service jobs in Springfield, MO are:

What job categories do people searching Service Director jobs in Springfield, MO look for?

The top searched job categories for Service Director jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Service Director jobs?

Cities near Springfield, MO with the most Service Director job openings:

Infographic showing various Service Director job openings in Springfield, MO as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $93,385 per year, or $44.9 per hour.

2026-27 Food Service - Kitchen Manager

Republic R-III Schools

Republic, MO • On-site

Full-time

Re-posted 26 days ago


Job description

Location TBD

Job Description
Food Service Kitchen Manager


The food service kitchen manager will supervise and manage all aspects of a school kitchen in
the production of a nutritious and appetizing meal for students and staff, while meeting all
governmental and district regulations. This position is 8 hours per day, Monday - Friday.



Qualifications
The kitchen manager must have a high school diploma or GED and a minimum of five years
school food service experience or appropriate training. The kitchen manager should exhibit the
ability to understand and follow oral and written instructions, instruct others in the performance
of duties, and cope with emergencies. The kitchen manager must have an extensive knowledge in
the preparation of all foods. He/she must have the ability to interpret recipes and make necessary
adjustments, understand the use and care of all equipment normally used in a school food service
operation, and know sanitation and safety practices. The kitchen manager must also have a
sincere desire to work with children of all ages, have good communication skills, and the ability
to work cooperatively with students, faculty, and parents in a diplomatic, friendly, and efficient
manner is required. The kitchen manager must have general computer knowledge (use of Word
and Excel are helpful). Physical requirements include the ability to stand for extended periods of
time and the ability to lift up to 50 pounds.













Position Classification
Support Staff


Fair Labor Standards Act Classification
Non-Exempt


Supervisor
The kitchen manager will report directly to the building principal and the food service director.


Duties
Program Accountability
1. Follows and ensures implementation of federal, state, local, and district regulations.
2. Prevents discrimination by protecting the identity of students receiving free or reduced
meal benefits.
Sanitation and Safety
3. Practices and enforces personal hygiene.
4. Maintains sanitation standards for equipment, personnel, food, and facility.
5. Notifies food service office of insects and rodents.
6. Follows safety standards for equipment, personnel, food, and facility.
7. Follows procedures to maintain safe and sanitary conditions in the storage, preparation,
and service of food.
Customer Service
8. Operates serving line with prompt, courteous, and efficient service.
9. Evaluates the efficiency of the serving area and serving methods.
10. Encourages employees to be pleasant and helpful when serving meals, exchanging
monies, and maintaining facilities.
11. Ensures the dining and kitchen areas are attractive and clean.
12. Actively markets and promotes food service.
Equipment Use and Care
13. Trains and supervises employees to use safety precautions when operating and cleaning
equipment.
14. Reports faulty operation of equipment to the food service office.
15. Monitors cleaning and maintenance of large equipment.
Food Production and Procurement
16. Coordinates the ordering of supplies necessary for operation of the food serviceprogram.
17. Maintains an adequate inventory without overstocking.
18. Inventories supplies.
19. Batch cooks as appropriate to assure food quality.
20. Maintains daily menu and food production records.
21. Monitors effectiveness of food production, distribution, and service procedures.
22. Sets up and maintains standards for control of quality and quantity of food production
and distribution.
23. Monitors and improves productivity.
Personnel
24. Coordinates the division of duties of kitchen personnel.
25. Supervises the quality of all work.
26. Resolves employee concerns and grievances and participates in disciplinary action of
employees as needed.
27. Evaluates food service workers' performance annually.
28. Schedules substitute food service employees as needed and evaluate theirperformance.
29. Attends monthly manager meetings and participates in additional training as available.
Other Duties
30. Performs other duties as assigned by building principal or food service director.












































Revised: May 27, 2020