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Service Director Jobs in Springfield, MO (NOW HIRING)

PeakMade Real Estate

Resident Director

Springfield, MO · On-site

The Resident Director is responsible for leading the property renewal leasing program in accordance ... Maintain an excellent customer service relationship with residents, prospects and community ...

PeakMade Real Estate

Resident Director

Springfield, MO · On-site

The Resident Director is responsible for leading the property renewal leasing program in accordance ... Maintain an excellent customer service relationship with residents, prospects and community ...

PeakMade Real Estate

Resident Director

Springfield, MO · On-site

The Resident Director is responsible for leading the property renewal leasing program in accordance ... Maintain an excellent customer service relationship with residents, prospects and community ...

Kids for the Future

Marketing Director

Springfield, MO · On-site

$90 - $120/hr

Additionally, the Director oversees ensuring memorable client and employee experiences which reflect our agency's "white glove" hospitality and service standards. Requirements * Creating website ...

Brightli

Assistant Director

Springfield, MO · On-site

Are you a passionate leader who thrives on developing teams, building quality services, and making a meaningful difference in the lives of others? As an Assistant Director, you will have the ...

New

Current

Audit Director

Springfield, MO · On-site

Audit Director The Audit Director is a key leader in the Audit & Assurance practice, responsible for delivering exceptional client service, developing the engagement team, and driving the firm ...

055 Price Cutter

Store Director

Ozark, MO · On-site

Store Director Full Time - Store Upper Level Reports Directly to: District Manager Directs: All ... and service at the best prices! In this friendly, flexible team environment, you will play an ...

052 Price Cutter

Store Director

Springfield, MO · On-site

Store Director Full Time - Store Upper Level Reports Directly to: District Manager Directs: All ... and service at the best prices! In this friendly, flexible team environment, you will play an ...

055 Price Cutter

Store Director

Forsyth, MO · On-site

Store Director Full Time - Store Upper Level Reports Directly to: District Manager Directs: All ... and service at the best prices! In this friendly, flexible team environment, you will play an ...

073 Country Mart

Store Director

Forsyth, MO · On-site

Store Director Full Time - Store Upper Level Reports Directly to: District Manager Directs: All ... and service at the best prices! In this friendly, flexible team environment, you will play an ...

088 Price Cutter

Store Director

Greenfield, MO · On-site

Store Director Full Time - Store Upper Level Reports Directly to: District Manager Directs: All ... and service at the best prices! In this friendly, flexible team environment, you will play an ...

034 King Food Saver

Store Director

Springfield, MO · On-site

Store Director Full Time - Store Upper Level Reports Directly to: District Manager Directs: All ... and service at the best prices! In this friendly, flexible team environment, you will play an ...

012 Price Cutter

Store Director

Springfield, MO · On-site

Store Director Full Time - Store Upper Level Reports Directly to: District Manager Directs: All ... and service at the best prices! In this friendly, flexible team environment, you will play an ...

055 Price Cutter

Store Director

Conway, MO · On-site

Store Director Full Time - Store Upper Level Reports Directly to: District Manager Directs: All ... and service at the best prices! In this friendly, flexible team environment, you will play an ...

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Showing results 21-40

All JobsService JobsService Director JobsService Director Jobs in Springfield, MO

Service Director information

See Springfield, MO salary details

$27.7K

$93.4K

$158.7K

How much do service director jobs pay per year?

As of Sep 5, 2026, the average yearly pay for service director in Springfield, MO is $93,385.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,400.00 and $109,100.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Springfield, MO?

The most popular types of Service jobs in Springfield, MO are:

What job categories do people searching Service Director jobs in Springfield, MO look for?

The top searched job categories for Service Director jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Service Director jobs?

Cities near Springfield, MO with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Springfield, MO as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $93,385 per year, or $44.9 per hour.

Resident Director

PeakMade Real Estate

Springfield, MO • On-site

Full-time

Retirement, PTO

Posted 5 days ago

Job description

The Resident Director is responsible for leading the property renewal leasing program in accordance with policies and procedures outlined by PeakMade. This position will work very closely with Property Manager and Regional Manager to set renewal ratio goals and develop strategic plans for achieving budgeted occupancy. In addition, the Resident Director will be expected to provide outstanding customer service, develop and maintain resident retention programs as well as provide leadership and mentorship to the leasing staff.
Who You Are:
  • Proactive team member that can provide leadership and mentorship to the leasing staff
  • Knowledgeable in Entrata property management software and experience in sales and/or management in multi-family housing, hospitality, or retail industries
  • Self-starter who is highly organized and motivated

What You'll Do:
  • Maintain an excellent customer service relationship with residents, prospects and community visitors.
  • Ensure property compliance with national branding, programs and marketing goals
  • Assist in the recruiting and interviewing efforts of all personnel
  • Build relationships with Universities and local organizations through presentations, events, etc.
  • Assist Property Manager in implementing safe work practices among staff and ensure all safety programs are implemented and followed
  • Work with the Property Manager to assist on-site staff in building relationships with external customers
  • Adhere to established company standards for screening applicants and guarantors for residency
  • Responsible for ensuring the team responds to internet leads, answers prospect calls and conducts successful property tours
  • Accurately prepare and have a thorough knowledge of all lease-related paperwork and processing
  • Adhere to established company standards for screening applicants and guarantors for residency
  • Assist current residents and guarantors with completion of online renewal paperwork
  • Assist residents with the move-in, move-out transfer and lease take over process
  • Prepare and ensure staffing schedules are consistent with community needs
  • Lead the team in utilizing established marketing and resident retention strategies to increase renewal ratio and work to achieve and exceed budgeted occupancy percentages
  • Conduct effective weekly team meetings
  • Responsible for implementing and monitoring effective lease renewal programs by working closely with Property Manager and Regional Manager
  • Provide training and motivation to staff and ensure group training sessions are conducted as needed
  • Responsible for planning, preparation, and implementation of renewal parties, guarantor property events, and competitions
  • Maintain thorough product knowledge of the property and competition leasing and retention efforts
  • Responsible for the development and implementation of Resident Programs and monitor effective lease renewal efforts by working closely with Property Manager and Regional Manager
  • Assist the Leasing Manager with auditing all lease and renewal files for key controls and bonus submission to the Property Manager
  • Monitor leasing/renewal progress focusing on areas needing additional support to the Leasing Manager
  • Maintain accurate current resident activity, renewal leasing data, and assist with other computer data entry as necessary
  • Address complaints and resolve issues in a timely and professional fashion
  • Assist in monitoring maintenance service responses to ensure a high degree of resident satisfaction.
  • Write up and file services requests from residents upon receipt, and take necessary steps to ensure timely response by appropriate staff
  • Participate in property inspections, quarterly, move-in and move out
  • Contribute to the general upkeep and cleaning of office, common areas and model
  • Perform various administrative tasks and additional as needed or as directed by Property Manager or Regional Manager
  • Additional responsibilities as required

What You'll Need:
  • 1-2 years leasing experience in multifamily or off-campus student housing experience highly preferred
  • High school diploma or equivalent required
  • Bachelor's degree or proven success in a Leasing Manager position preferred
  • Sales and/or management experience in multi-family housing, hospitality, or retail industries preferred
  • High energy and organization skills required
  • A passion for helping college students find their next home
  • Excellent verbal and written communication skills
  • Technically savvy individual that can navigate through various social media platforms and a familiarity with Microsoft Office
  • Proficient in Entrata property management software or other similar property management software preferred

What You'll Get (Peak Perks):
  • Potential monthly commission
  • Housing discount (varies by property)
  • 15 days of PTO + 2 additional "Wellbeing Days"
  • Up to 12 weeks paid parental leave + one year of diapers, on us
  • 401(k) Match
  • Wellness initiatives, health team competitions and reward programs through LiveWell Program
  • Employee Resource Groups
  • Commitment to leadership training and growth opportunities
  • Additional rewards and recognition

Who We Are
PeakMade Real Estate is an Atlanta-based company that specializes in the management and development of off-campus student housing, multi-family and build to rent communities across the US. Our working environment is fun, collaborative, forward-thinking and purposeful.
PeakMade Real Estate is an Equal Employment Opportunity employer.

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