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Service Director Jobs in Springfield, MO (NOW HIRING)

Cedarhurst

Maintenance Director

Springfield, MO · On-site

$45K - $50K/yr

The Maintenance Director, reporting to the Executive Director, ensures the delivery of qualify maintenance services in compliance with federal, state, and local regulations. This role leads a team ...

BETHESDA GROUP

Host/Hostess

Springfield, MO · On-site

$14 - $16/hr

Assists Culinary Services Director with training that encourages team performance within the Health Services Department, instructs them on technical issues and policies and procedures relating to ...

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Service Director information

See Springfield, MO salary details

$28.7K

$96.6K

$164.2K

How much do service director jobs pay per year?

As of Jul 4, 2026, the average yearly pay for service director in Springfield, MO is $96,616.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,900.00 and $112,900.00 per year, depending on experience, location, and employer.

What does a Service Director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a Service Director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a Service Director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What Is a Service Director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What are the most commonly searched types of Service jobs in Springfield, MO? The most popular types of Service jobs in Springfield, MO are:
What job categories do people searching Service Director jobs in Springfield, MO look for? The top searched job categories for Service Director jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Service Director jobs? Cities near Springfield, MO with the most Service Director job openings:
Service Director jobs near you
Infographic showing various Service Director job openings in Springfield, MO as of June 2026, with employment types broken down into 83% Full Time, 13% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $96,616 per year, or $46.5 per hour.
Director - Prehospital Services

Director - Prehospital Services

Coxhealth

Springfield, MO

Full-time

Medical, Dental, Vision, Retirement

Posted 10 days ago

CoxHealth rating

6.6

Company rating: 6.6 out of 10

Based on 229 frontline employees who took The Breakroom Quiz

563rd of 877 rated healthcare providers

Job description

Facility:

CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807

Department:

1149 Prehospital Services

Scheduled Weekly Hours:

40

Hours:

8:00AM - 5:00PM

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

  • Named one of Modern Healthcare's Best Places to work five times.

  • Named one of America's Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.

  • Acknowledged by Forbes as one of the Best Employers for New Grads.

  • Healthcare Innovation'sTop Companies to Work for in Healthcare (2025).

Benefits

  • Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

  • For a comprehensive list of benefits, please click here:Benefits | CoxHealth

Job Description:

The Director will administer, plan, direct, and organize the activities of the department; implement action on such information to improve departmental operations; regulate and balance workload; review departmental objectives in accordance to balance with enterprise objectives and expectations; and manage the needs for the department. In addition, the director will direct communication strategies, programs, projects and activities with other departments, outside agencies, stakeholders, EMS state and federal organizations to keep abreast of current information and maintain positive relationships.

Education:
Required: Bachelor's Degree in Healthcare Administration or related field OR 8 years experience
Preferred: Master's Degree in a related field
Experience:
Required: Minimum seven (7) years of EMS, including minimum three (3) years of management experience in EMS field critical care (ALS service provider)
Skills:
Effective operational management
Excellent leadership skills
Licensure/Certification/Registration:
N/A

What CoxHealth employees say

Pay

Benefits

Hours and flexibility

Workplace

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