ZipRecruiter

Log In

1

Service Manager Jobs in Rochester, NY (NOW HIRING)

previous page

Showing results 41-60

All JobsService JobsService Manager JobsService Manager Jobs in Rochester, NY

Service Manager information

See Rochester, NY salary details

$31.9K

$67.7K

$114.7K

How much do service manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for service manager in Rochester, NY is $67,715.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,300.00 and $77,900.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Rochester, NY?

The most popular types of Service jobs in Rochester, NY are:

What are popular job titles related to Service Manager jobs in Rochester, NY?

For Service Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Rochester, NY look for?

The top searched job categories for Service Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Service Manager jobs?

Cities near Rochester, NY with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $67,715 per year, or $32.6 per hour.

Assistant Service Manager

City of Rochester (NY)

Rochester, NY • On-site

$70K - $93K/yr

Full-time

Posted 18 days ago

City Of Rochester (New York) rating

8.8

Company rating: 8.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

143rd of 848 rated public administrative organizations

Job description

General Description This is a supervisory position in the Division of Equipment Services, Department of Environmental Services. Incumbents in this class perform a wide variety of supervisory functions within the scope of the operations of the Central Vehicle Maintenance Facility. General supervision is received from a higher level manager.

Performs related work as required. Under the NY HELPS Program, the Civil Service Exam for this title has been waived. For additional information regarding the NY HELPS Program, please visit: https://www.cs.ny.gov/help/faq.cfm CITY RESIDENCY WILL BE REQUIRED WITHIN ONE YEAR OF HIRE

Typical Work Activities Supervises, schedules, and assigns work to all levels of automotive and equipment maintenance and repair personnel; Coordinates the scheduling and assignment of fleet vehicles and monitors outgoing and incoming vehicles; Oversees repair work that is sublet to outside vendors; Reviews and compares work performance and/or products of subordinate staff with established standards to determine employee production levels and training needs; Provides assistance to repair personnel in the diagnosing of repair work; Administers the preventative maintenance program; Monitors employee performance , time, and attendance records and when necessary administers disciplinary procedures in accordance with the collective bargaining agreement; Reviews work order billing for accuracy; Implements and enforces safety policies through regular inspection of facilities and equipment; Trains and counsels subordinates in procedures, policies and in safety practices and meets regularly with them to discuss concerns; Writes brief narrative reports and memos; Operates heavy equipment or vehicles on an as needed basis. Minimum Qualifications High School diploma or GED PLUS I. Associates' degree in Automotive Technology or related field AND one (1) year experience supervising mechanics in the repair and maintenance of heavy equipment or automotive equipment, which must have included heavy duty diesel equipment and hydraulic systems.

Experience must have involved the supervision of at least five (5) mechanics. OR II. Certification as an ASE Master Automotive Technician or Master Medium/Heavy Truck Technician AND one (1) year of experience as described in I.

SPECIAL REQUIREMENTS: Possession of a valid New York State Class D operators license at time of appointment. Incumbents must maintain this license throughout their employment in this title. Possession of a New York State Class B Commercial Drivers license with air brake endorsement within 6 months of appointment.

Incumbents must maintain this license throughout their employment in this title. Possession of a N.Y.S. Motor Vehicle Inspector's License (Group 1 and 2) within three (3) months of appointment

This licensure must be maintained through employment in this title.

What City Of Rochester (New York) employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply