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Service Manager Jobs in Rochester, NY (NOW HIRING)

Wilkins RV

Assistant Service Manager

Churchville, NY · On-site

$55K - $80K/yr

Company Wilkins Recreational Vehicles Position Assistant Service Manager - Churchville, NY Salary Range * $55,000 - $80,000 annually (includes base pay and performance-based commission). * Eligible ...

Wilkins RV

Assistant Service Manager

NY · On-site

$55K - $80K/yr

Assistant Service Manager - Churchville, NY Salary Range: * $55,000 - $80,000 annually (includes base pay and performance-based commission). * Eligible for profit-sharing. Benefits: * Medical/Dental ...

Interstate Batteries

Route Service Manager

Rochester, NY · On-site

$20 - $25/hr

The Route Service Manager delivers batteries and provides exceptional customer service to a predetermined route of customers and dealers within their territory. This role collaborates with dealers to ...

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Service Manager information

See Rochester, NY salary details

$32.6K

$69K

$116.9K

How much do service manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for service manager in Rochester, NY is $69,038.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,300.00 and $79,400.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Rochester, NY?

The most popular types of Service jobs in Rochester, NY are:

What job categories do people searching Service Manager jobs in Rochester, NY look for?

The top searched job categories for Service Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Service Manager jobs?

Cities near Rochester, NY with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $67,715 per year, or $32.6 per hour.

Assistant Service Manager

Churchville, NY • On-site

Wilkins RV
Retail • 51 - 200 employees
Learn more about Wilkins RVexternal

$55K - $80K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Company

Wilkins Recreational Vehicles

Position

Assistant Service Manager – Churchville, NY

Salary Range
  • $55,000 - $80,000 annually (includes base pay and performance-based commission).
  • Eligible for profit‑sharing.
Benefits
  • Medical/Dental/Vision Insurance
  • 401K/401K Matching Program
  • PTO/Sick Time
  • Voluntary Benefit Program
  • Employee Referral Program
  • Employee Discount
  • RV Borrowing Program
Job Responsibilities
  • This position oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill.
  • Greets, establishes, and maintains a positive rapport with customers.
  • Assists customers in determining needs; promotes our products, accordingly.
  • Estimates cost of repair and prepares itemized service order.
  • Initiates service orders, secures customer’s signature, and closes when completed.
  • Develops a keen understanding of all of our products and services.
  • Understands effective service sales processes and actively seeks sales opportunities.
  • Maintains good communication with customer and follows up after work is completed to ensure satisfaction.
  • Understands customer’s needs, committed to exceed customer expectations every day.
  • Complies with all company policies and procedures.
Requirements
  • 2 years’ experience in a management position is preferred but not required.
  • Strong communication skills,
  • Positive attitude,
  • Strong work ethic,
  • Ability to work effectively in a team leadership setting.

Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.

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