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Service Manager Jobs in Rochester, NY (NOW HIRING)

Byrne Dairy and Deli

Food Service Manager

Palmyra, NY · On-site

Byrne Dairy & Deli - Food Service Manager - Full Time Benefits Including Paid Vacation Scoop Up Success with Byrne Dairy & Deli : Where Fresh Opportunities Are Always on the Menu! Sonbyrne Sales, Inc ...

Bass Pro Shops

Boat Service Manager

Victor, NY · On-site

$62K - $68K/yr

The Boat Services Manager is under the supervision of the Boat Manager. This role will manage and provide daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free ...

Transcat, Inc.

Calibration Service Manager

Rochester, NY · On-site

$100K - $125K/yr

Pay range is $100,000 - $125,000 Position Summary The Calibration Service Manager is responsible for leading the strategic and operational functions of the calibration laboratory. This role ensures ...

Transcat, Inc.

Calibration Service Manager

Rochester, NY

$100K - $125K/yr

Pay range is $100,000 - $125,000 Position Summary The Calibration Service Manager is responsible for leading the strategic and operational functions of the calibration laboratory. This role ensures ...

Transcat, Inc.

Calibration Service Manager

Rochester, NY

$90K - $135K/yr

Pay range is $100,000 - $125,000 Position Summary The Calibration Service Manager is responsible for leading the strategic and operational functions of the calibration laboratory. This role ensures ...

Transcat, Inc.

Calibration Service Manager

Rochester, NY · On-site

$100K - $125K/yr

Pay range is $100,000 - $125,000 Position Summary The Calibration Service Manager is responsible for leading the strategic and operational functions of the calibration laboratory. This role ensures ...

Burlington

Operations Service Manager

Rochester, NY

$21.05 - $28.05/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Wilkins RV

Assistant Service Manager

Churchville, NY · On-site

$50K - $80K/yr

Assistance Service Manager We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that ...

Wilkins RV

Assistant Service Manager

NY · On-site

$50K - $80K/yr

Assistance Service Manager We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that ...

Interstate Batteries

Route Service Manager

Rochester, NY · On-site

$20 - $23/hr

The Route Service Manager delivers batteries and provides exceptional customer service to a predetermined route of customers and dealers within their territory. This role collaborates with dealers to ...

Orkin

Service Manager (Will Train)

Rochester, NY

$65K - $75K/yr

When you're an Orkin Service Manager, you're quality control, ensuring top-notch service from the industry leader with more than 120 years as the best in pests. Our Service Manager is a "pro" at ...

Orkin LLC

Service Manager (Will Train)

Rochester, NY · On-site

$65K - $75K/yr

When you're an Orkin Service Manager, you're quality control, ensuring top-notch service from the industry leader with more than 120 years as the best in pests. Our Service Manager is a "pro" at ...

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Service Manager information

See Rochester, NY salary details

$32.6K

$69K

$116.9K

How much do service manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for service manager in Rochester, NY is $69,038.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,300.00 and $79,400.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Rochester, NY? The most popular types of Service jobs in Rochester, NY are:
What are popular job titles related to Service Manager jobs in Rochester, NY? For Service Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Rochester, NY look for? The top searched job categories for Service Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Service Manager jobs? Cities near Rochester, NY with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Rochester, NY as of June 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $69,038 per year, or $33.2 per hour.

Food Service Manager

Byrne Dairy and Deli

Canandaigua, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

Description:
Byrne Dairy & Deli - Food Service Manager - Full Time
Benefits Including Paid Vacation
Scoop Up Success with Byrne Dairy & Deli : Where Fresh Opportunities Are Always on the Menu!
Sonbyrne Sales, Inc. / Byrne Dairy & Deli a local growing, family-owned company is actively seeking a Food Service Manager. We offer competitive salary and great benefits. We are dedicated to creating a work environment where employees do their best work and deeply committed to advancing our employees.
Purpose of Position
Manages the entire foodservice program in a single Byrne Dairy and Deli store according to company policies, procedures, and federal/state requirements. Provides leadership, support, and guidance to ensure that food quality standards, inventory levels, food safety guidelines and customer service expectations are met. Ensures that the food offered to customers is of superior quality. Maintains excellent relationships with all employees. Promotes professional growth and development of the entire team. In addition, the foodservice manager will foster strong inter-departmental relations and integrate the foodservice department with the store.
Job Responsibilities
As a Food Service Manager, it will be up to you to create and build upon a positive and family-oriented culture and a profitable retail business environment, with the overall goal of helping us to continue to grow a successful organization. From overseeing food service department and employee development to ensuring that the food service department is kept clean, you will take a direct and active role in all aspects of the day-to-day operations of the food service department.
The list below contains tasks that are typically associated with the job. It is not all-inclusive and may vary.
  • Ensuring customer loyalty by providing exceptional customer service, responding to customer's questions, and resolving their problems and needs in a friendly, accurate and timely manner.
  • Ensures that all federal, state and company regulations and standards for product freshness, safety, refrigeration, and sanitation are met.
  • Ensures that food items are stored in a safe and hazard free environment.
  • Ensure that all food items are prepared and served according to recipe cards.
  • Always provides excellent customer service.
  • Properly place product orders for foodservice department
  • Accurately complete weekly and end of month foodservice inventory
  • Train, motivate and develop foodservice employees.
  • Upkeep of all foodservice equipment including cleaning of ice cream machines.
  • Perform other functions that may be assigned by Store Manager or District Manager

Job Requirements
As a Food Service Manager, you must be the type of motivated and positive individual who enjoys rolling up your sleeves and doing whatever it takes to get the job done. You must also be highly organized and detail-oriented with strong analytic and prioritization skills. It is also important that you display excellent verbal and written communication, interpersonal and customer-service skills. Food Service Managers work a minimum of 45 hours weekly.
  • High School Diploma
  • Minimum 1 year food service management experience
  • Minimum 2 years' experience working in food service industry.
  • Enter, transcribe, record, store or maintain information in either written or electronic form.
  • Able to handle responsibility for ensuring proper presentation, portion control and maintenance of proper serving temperatures.
  • Required to perform duties inside cooler and freezer.
  • Supervise others by assigning/directing work, conducting employee evaluations, staff training and development, taking appropriate disciplinary/corrective actions. Develop and/or implement new and current policies/procedures/standards and/or rules/regulations.

Physical Demands
While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to climb or balance on a ladder and stoop, kneel, or crouch when stocking and cleaning shelves. The employee must be able to lift and/or move up to 50 pounds. The employee must be able to work in varying temperatures. Working in coolers and freezers.
Benefits
As a Food Service Manager with Byrne Dairy & Deli, you will be part of an established and respected family-owned company with one of the region's most recognized and popular brands. We will provide you with comprehensive online and hands-on training to prepare you for your role plus ongoing product and professional training to ensure your continued success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also plenty of room for advancement in our organization, with opportunities to move into management roles at the district level and beyond. Your hard work and professional dedication will be rewarded with a competitive compensation package that includes benefits.
Your benefits will include:
  • Medical, dental and vision coverage
  • Advanced Scheduling
  • 401(k)
  • Paid vacation
  • Paid sick leave
  • Scholarships
  • Employee recognition program

Estimated Salary: $46,000-52,000 annually
Employers Disclaimer
  • All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
  • This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Furthermore, the company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
  • This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

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