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Service Manager Jobs in Rochester, NY (NOW HIRING)

Texas Roadhouse

Service Manager

Rochester, NY · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Garber Randall

Service Manager

Canandaigua, NY · On-site

$150K/yr

Currently, we are seeking an organized, customer-focused team-builder to fill the role of Service Manager. A qualified individual will be expected to: * Manage shop production schedule to meet pace ...

Texas Roadhouse

Service Manager

Rochester, NY · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Generac Power Systems, Inc.

Service Manager

Rush, NY · On-site

$22 - $28/hr

The Service Manager is responsible for planning, organizing, and directing all actions to ensure installations, services and maintenance are completed per project timeline. Ensuring operational ...

Bridgestone Americas, Inc.

Service Manager

Brockport, NY · On-site

$21.63 - $32.45/hr

Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...

Texas Roadhouse

Service Manager

Henrietta, NY · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Volvo Cars Rochester

Service Manager

Rochester, NY · On-site

$150K/yr

Currently, we are seeking an organized, customer-focused team-builder to fill the role of Service Manager. A qualified individual will be expected to: * Manage shop production schedule to meet pace ...

Generac Dealer Talent Network

Service Manager

Rush, NY · On-site

The Service Manager is responsible for planning, organizing, and directing all actions to ensure installations, services and maintenance are completed per project timeline. Ensuring operational ...

Bridgestone Americas, Inc.

Service Manager

Webster, NY · On-site

$21.63 - $32.45/hr

Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...

Porsche Audi Rochester

Service Manager

Rochester, NY · On-site

$150K/yr

Currently, we are seeking an organized, customer-focused team-builder to fill the role of Service Manager. A qualified individual will be expected to: * Manage shop production schedule to meet pace ...

Acura of Rochester

Service Manager

Rochester, NY · On-site

$150K/yr

Currently, we are seeking an organized, customer-focused team-builder to fill the role of Service Manager. A qualified individual will be expected to: * Manage shop production schedule to meet pace ...

Garber Honda

Service Manager

Rochester, NY · On-site

$150K/yr

Currently, we are seeking an organized, customer-focused team-builder to fill the role of Service Manager. A qualified individual will be expected to: * Manage shop production schedule to meet pace ...

Terminix

Service Manager

Rochester, NY · On-site

$57K - $92K/yr

Our Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery ...

Terminix

Service Manager

Rochester, NY · On-site

$57K - $92K/yr

Our Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery ...

Rentokil

Service Manager

Rochester, NY

Our Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery ...

Morgan Properties

Assistant Service Manager

Farmington, NY · On-site

$25 - $28/hr

Now Hiring Assistant Service Manager Advance Your Maintenance Career with a Team That Invests in Your Success What You'll Be Doing Take the next step in your maintenance leadership career with Morgan ...

Morgan Properties

Assistant Service Manager

Webster, NY · On-site

$25 - $27/hr

Advance Your Maintenance Career as an Assistant Service Manager Morgan Properties is looking for an experienced maintenance professional who is ready to take the next step into leadership. Join our ...

Byrne Dairy and Deli

Food Service Manager

Brockport, NY · On-site

Byrne Dairy & Deli - Food Service Manager - Full Time Benefits Including Paid Vacation Scoop Up Success with Byrne Dairy & Deli : Where Fresh Opportunities Are Always on the Menu! Sonbyrne Sales, Inc ...

Byrne Dairy and Deli

Food Service Manager

Newark, NY · On-site

Byrne Dairy & Deli - Food Service Manager - Full Time Benefits Including Paid Vacation Scoop Up Success with Byrne Dairy & Deli : Where Fresh Opportunities Are Always on the Menu! Sonbyrne Sales, Inc ...

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All JobsService JobsService Manager JobsService Manager Jobs in Rochester, NY

Service Manager information

See Rochester, NY salary details

$31.9K

$67.7K

$114.7K

How much do service manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for service manager in Rochester, NY is $67,715.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,300.00 and $77,900.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Rochester, NY?

The most popular types of Service jobs in Rochester, NY are:

What are popular job titles related to Service Manager jobs in Rochester, NY?

For Service Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Rochester, NY look for?

The top searched job categories for Service Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Service Manager jobs?

Cities near Rochester, NY with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $67,715 per year, or $32.6 per hour.

Service Manager

Texas Roadhouse

Rochester, NY • On-site

$5.2K/mo

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Texas Roadhouse rating

5.9

Company rating: 5.9 out of 10

Based on 1,099 frontline employees who took The Breakroom Quiz

46th of 88 rated restaurants

Job description

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie?

Pay:

$62,353.20 - $73,000.00 annually

Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today!

As a Service Manager your responsibilities would include:

  • Driving sales, steps of service, and guest satisfaction
  • In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
  • Providing or directing all Front of House training
  • Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
  • Managing liquor orders and controlling liquor costs
  • Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
  • Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
  • Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
  • Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
  • Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
  • Understanding, managing, and practicing safe food handling procedures

At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

  • A choice of medical plans that are best in class
  • Dental and Vision Insurance
  • Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
  • Adoption Assistance
  • Short-Term and Long-Term Disability
  • Life, Accident and Critical Illness Insurance
  • Identity Theft Protection
  • Employee Assistance Program
  • Business Travel Insurance
  • 401(k) Retirement Plan
  • Flexible Spending Accounts
  • Tuition Reimbursements up to $5,250 per year
  • Monthly Profit-Sharing Program
  • Quarterly Restricted Stock Units Program
  • Many opportunities to support your community
  • Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.

Employment Type: FULL_TIME

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