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Service Manager Jobs in Rochester, NY (NOW HIRING)

Morgan Properties

Service Manager

West Henrietta, NY · On-site

$30 - $33/hr

Morgan Properties is seeking an experienced Service Manager to lead maintenance operations at our 240-unit apartment community in West Henrietta, NY . If you're a hands-on leader who enjoys ...

Texas Roadhouse

Service Manager

Henrietta, NY · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Rochester, NY · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Generac Power Systems, Inc.

Service Manager

Rush, NY · On-site

$22 - $28/hr

The Service Manager is responsible for planning, organizing, and directing all actions to ensure installations, services and maintenance are completed per project timeline. Ensuring operational ...

Garber Randall

Service Manager

Canandaigua, NY · On-site

$150K/yr

Currently, we are seeking an organized, customer-focused team-builder to fill the role of Service Manager. A qualified individual will be expected to: * Manage shop production schedule to meet pace ...

Volvo Cars Rochester

Service Manager

Rochester, NY · On-site

$150K/yr

Currently, we are seeking an organized, customer-focused team-builder to fill the role of Service Manager. A qualified individual will be expected to: * Manage shop production schedule to meet pace ...

Bridgestone Americas, Inc.

Service Manager

Brockport, NY · On-site

$21.63 - $32.45/hr

Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...

Acura of Rochester

Service Manager

Rochester, NY · On-site

$150K/yr

Currently, we are seeking an organized, customer-focused team-builder to fill the role of Service Manager. A qualified individual will be expected to: * Manage shop production schedule to meet pace ...

TruGreen

Service Manager

Rochester, NY

Ensures diplomacy concerning customer service-related concerns. * Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations.

Bridgestone Americas, Inc.

Service Manager

Webster, NY · On-site

$21.63 - $32.45/hr

Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...

Garber Honda

Service Manager

Rochester, NY · On-site

$150K/yr

Currently, we are seeking an organized, customer-focused team-builder to fill the role of Service Manager. A qualified individual will be expected to: * Manage shop production schedule to meet pace ...

Texas Roadhouse

Service Manager

Rochester, NY · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Porsche Audi Rochester

Service Manager

Rochester, NY · On-site

$150K/yr

Currently, we are seeking an organized, customer-focused team-builder to fill the role of Service Manager. A qualified individual will be expected to: * Manage shop production schedule to meet pace ...

Generac Dealer Talent Network

Service Manager

Rush, NY · On-site

The Service Manager is responsible for planning, organizing, and directing all actions to ensure installations, services and maintenance are completed per project timeline. Ensuring operational ...

TruGreen

Service Manager

Rochester, NY

Ensures diplomacy concerning customer service-related concerns. * Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations.

Bridgestone

Service Manager

Brockport, NY · On-site

$21.63 - $32.45/hr

Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...

Bridgestone Americas, Inc

Service Manager

Brockport, NY · On-site

$21.63 - $32.45/hr

Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...

Terminix

Service Manager

Rochester, NY

$57K - $92K/yr

Our Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery ...

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All JobsService JobsService Manager JobsService Manager Jobs in Rochester, NY

Service Manager information

See Rochester, NY salary details

$32.6K

$69.1K

$117K

How much do service manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for service manager in Rochester, NY is $69,069.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,300.00 and $79,500.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What are high paying manager jobs?

High-paying manager jobs include executive roles such as general manager, operations manager, and project manager, often requiring leadership skills, industry experience, and relevant certifications. Salaries vary by industry and location but typically range from $80,000 to over $150,000 annually for senior positions. Specialized fields like IT, finance, and healthcare tend to offer higher compensation for managerial roles.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high customer interaction, problem-solving demands, and meeting performance targets. Stress levels vary based on the work environment, workload, and individual coping skills, but CSAs often need strong communication and patience to handle challenging situations effectively.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How much does a service manager make?

The average annual salary for a service manager in Ohio is approximately $65,000 to $85,000, depending on experience, industry, and company size. Salaries can vary based on certifications, technical skills, and the specific sector, such as automotive, hospitality, or technical services.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

What is the role of a service manager?

A service manager oversees the delivery of services to customers, ensuring quality, efficiency, and customer satisfaction. They coordinate staff, manage service processes, handle client issues, and often use management tools to monitor performance and improve operations.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Rochester, NY? The most popular types of Service jobs in Rochester, NY are:
What job categories do people searching Service Manager jobs in Rochester, NY look for? The top searched job categories for Service Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Service Manager jobs? Cities near Rochester, NY with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 92% Full Time, 7% Part Time, and 1% Temporary. Highlights an 100% In-person job distribution, with an average salary of $69,069 per year, or $33.2 per hour.
Service Manager

Service Manager

Morgan Properties

West Henrietta, NY • On-site

$30 - $33/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Morgan Properties rating

7.8

Company rating: 7.8 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

84th of 200 rated real estate companies

Job description

Lead Your Maintenance Career with Morgan Properties!
Morgan Properties is seeking an experienced Service Manager to lead maintenance operations at our 240-unit apartment community in West Henrietta, NY. If you're a hands-on leader who enjoys developing teams, solving maintenance challenges, and creating an exceptional resident experience, we'd love to meet you.
At Morgan Properties, our **PRIDE values-People First, Respect, Integrity, Delivering Excellence, and Empowerment-**guide everything we do. As a Service Manager, you'll lead by example, support your team, and ensure the community is maintained to the highest standards.
What We Offer:
  • $30.00-$33.00 per hour
  • Monday-Friday - 9:00 AM - 5:00 PM
  • Annual bonus opportunity
  • Medical, dental, and vision benefits
  • 401(k) with company match
  • Paid time off and holidays
  • Tuition reimbursement
  • Career growth opportunities
  • Employee apartment discount

What You'll Do:
  • Lead and develop the maintenance team while promoting a culture of accountability and respect.
  • Oversee service requests, preventative maintenance, apartment turns, and community upkeep.
  • Partner with the Property Manager to prioritize work and deliver exceptional service.
  • Manage inventory, vendors, budgets, and maintenance operations efficiently.
  • Ensure quality workmanship, safety compliance, and emergency preparedness.
  • Participate in the on-call rotation and support the team with hands-on maintenance when needed.

What We're Looking For:
  • Maintenance leadership experience in multifamily or property management.
  • Strong knowledge of HVAC, plumbing, electrical, appliances, and general maintenance.
  • Experience supervising teams and managing daily operations.
  • HVAC/EPA Certification required.
  • CPO Certification preferred (or ability to obtain).
  • Valid driver's license and reliable transportation.

Join a company that puts People First, leads with Integrity, values Respect, empowers its teams, and is committed to Delivering Excellence every day.
#AC6275
If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Get To Know Us:
Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations.
Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 400 apartment communities and over 110,000 units located in 22 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,600 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.

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