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Service Manager Jobs in Rochester, NY (NOW HIRING)

LandPro Equipment, LLC

Service Manager

Macedon, NY · On-site

$50K - $83K/yr

A Day in the Life of a Service Manager As a Service Manager , no two days look exactly the same. One moment you may be scheduling work, helping prioritize technician workloads, or reviewing repair ...

LandPro Equipment LLC

Service Manager

Macedon, NY

$50K - $83K/yr

A Day in the Life of a Service Manager As a Service Manager , no two days look exactly the same. One moment you may be scheduling work, helping prioritize technician workloads, or reviewing repair ...

LandPro Equipment, LLC

Service Manager

Macedon, NY · On-site

$50K - $83K/yr

A Day in the Life of a Service Manager As a Service Manager , no two days look exactly the same. One moment you may be scheduling work, helping prioritize technician workloads, or reviewing repair ...

Firematic Supply Co, Inc

Service Manager

Le Roy, NY · On-site

Service Manager - Fire Apparatus Refurbishment Center At Firematic Supply Co., we proudly support the firefighters and departments who protect our communities every day. As a family-owned company ...

Firematic Supply Co, Inc

Service Manager

Le Roy, NY · On-site

Service Manager - Fire Apparatus Refurbishment Center At Firematic Supply Co., we proudly support the firefighters and departments who protect our communities every day. As a family-owned company ...

Texas Roadhouse

Service Manager

Rochester, NY · On-site

$59K - $73K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Rochester, NY · On-site

$59K - $73K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Henrietta, NY · On-site

$59K - $73K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Garber Randall

Service Manager

Canandaigua, NY · On-site

$150K/yr

Currently, we are seeking an organized, customer-focused team-builder to fill the role of Service Manager. A qualified individual will be expected to: * Manage shop production schedule to meet pace ...

Garber Chevrolet Subaru

Service Manager

Webster, NY · On-site

$150K/yr

Currently, we are seeking an organized, customer-focused team-builder to fill the role of Service Manager. A qualified individual will be expected to: * Manage shop production schedule to meet pace ...

Garber Honda

Service Manager

Rochester, NY · On-site

$150K/yr

Currently, we are seeking an organized, customer-focused team-builder to fill the role of Service Manager. A qualified individual will be expected to: * Manage shop production schedule to meet pace ...

Bridgestone Americas, Inc.

Service Manager

Brockport, NY · On-site

$21.63 - $32.45/hr

Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...

Porsche Audi Rochester

Service Manager

Rochester, NY · On-site

$150K/yr

Currently, we are seeking an organized, customer-focused team-builder to fill the role of Service Manager. A qualified individual will be expected to: * Manage shop production schedule to meet pace ...

Volvo Cars Rochester

Service Manager

Rochester, NY · On-site

$150K/yr

Currently, we are seeking an organized, customer-focused team-builder to fill the role of Service Manager. A qualified individual will be expected to: * Manage shop production schedule to meet pace ...

Acura of Rochester

Service Manager

Rochester, NY · On-site

$150K/yr

Currently, we are seeking an organized, customer-focused team-builder to fill the role of Service Manager. A qualified individual will be expected to: * Manage shop production schedule to meet pace ...

Bridgestone Americas, Inc

Service Manager

Irondequoit, NY

$21.63 - $32.45/hr

Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...

Bridgestone

Service Manager

Brockport, NY

$21.63 - $32.45/hr

Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...

Bridgestone Americas, Inc

Service Manager

Brockport, NY

$21.63 - $32.45/hr

Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...

Bridgestone Americas, Inc.

Service Manager

Rochester, NY · On-site

$21.63 - $32.45/hr

Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...

Bridgestone

Service Manager

Irondequoit, NY

$21.63 - $32.45/hr

Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...

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All JobsService JobsService Manager JobsService Manager Jobs in Rochester, NY

Service Manager information

See Rochester, NY salary details

$32.6K

$69K

$116.9K

How much do service manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for service manager in Rochester, NY is $69,038.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,300.00 and $79,400.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Rochester, NY? The most popular types of Service jobs in Rochester, NY are:
What are popular job titles related to Service Manager jobs in Rochester, NY? For Service Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Rochester, NY look for? The top searched job categories for Service Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Service Manager jobs? Cities near Rochester, NY with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Rochester, NY as of June 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $69,038 per year, or $33.2 per hour.
Service Manager

Service Manager

LandPro Equipment, LLC

Macedon, NY • On-site

$50K - $83K/yr

Full-time

Posted 15 days ago

Job description

Description:

Why LandPro Equipment?


We’re proud to be a trusted John Deere dealer serving communities across New York, Ohio, and Pennsylvania but what sets us apart is how we show up every day.


Our goal is simple, to be the most respected dealership by living our PRO values: Professionalism, Respect, and Outstanding Service.


At LandPro Equipment, our team members aren’t just employees, they’re PROs.


A Day in the Life of a Service Manager


As a Service Manager, no two days look exactly the same.


One moment you may be scheduling work, helping prioritize technician workloads, or reviewing repair orders. The next, you may be assisting a customer, coaching an employee, troubleshooting an issue in the shop, or reviewing department performance metrics and financials.


You’ll work closely with the service team, parts department, sales team, and dealership leadership to keep operations running smoothly while creating a positive customer experience.


This is a leadership role for someone who enjoys being boots on the ground, solving problems, and building a strong team culture.

Every day is different, but the goal is always the same: support the team, take care of the customer, and drive a successful service operation.


What You’ll Do


As a Service Manager, you will:

  • lead the daily operations of the service department
  • schedule, assign, and prioritize work based on technician skillsets and department needs
  • support technicians with troubleshooting, workflow management, and operational guidance
  • develop, communicate, and enforce effective service department processes
  • build and maintain strong customer relationships through responsive communication and problem solving
  • review work orders for accuracy and completeness prior to billing
  • monitor department KPIs, labor performance, profitability, and operational efficiency
  • develop department budgets and goals aligned with dealership objectives
  • support recruiting, onboarding, coaching, and employee development activities
  • partner with sales and parts departments to support the overall customer experience
  • help coordinate customer events, clinics, and promotional activities
  • ensure tools, equipment, and shop operations are maintained safely and efficiently

What You Bring


You’ll be a great fit for this Service Manager role if you:

  • enjoy leading people and building strong teams
  • thrive in a fast-paced, hands-on environment
  • know how to balance customer service with operational efficiency
  • stay organized and focused when priorities shift throughout the day
  • communicate effectively with customers, technicians, and leadership
  • are comfortable making decisions and solving problems in real time

What You Need to be a LandPro Service Manager:

  • management experience in a service-related environment such as ag, automotive, or repair operations
  • strong organizational and scheduling skills
  • understanding of service department KPIs, labor performance, and financial reporting
  • ability to lead employees, manage processes, and drive accountability
  • strong customer service and communication skills
  • ability to use Microsoft Office and dealership software systems
  • ability to analyze and interpret operational reports

It’s a Plus if You Have:

  • agricultural equipment or dealership experience
  • mechanical or repair background with hands-on shop exposure
  • experience leading technicians or service teams
  • familiarity with John Deere or competitive equipment
  • proven track record of improving department growth and performance
  • experience with retail counter operations or dealership workflows
Requirements: