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Service Manager Jobs in Reston, VA (NOW HIRING)

Orkin

Service Manager

Lanham, MD

$65K - $75K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...

Orkin LLC

Service Manager

Fairfax, VA · On-site

$65K - $75K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...

TruGreen

Service Manager

Gaithersburg, MD

Ensures diplomacy concerning customer service-related concerns. * Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations.

Trek Bicycle Corporation

Service Manager

Fairfax, VA · On-site

$24 - $26/hr

Job LocationTrek Store Fairfax Summary As Service Manager, you'll be the operations lead for your store's Service Center-and you'll be the one who's ultimately accountable for all decisions relating ...

TruGreen

Service Manager

Gaithersburg, MD

Ensures diplomacy concerning customer service-related concerns. * Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations.

Merrifield Shell

Service Manager

Fairfax, VA · On-site

$65K - $85K/yr

Automotive Service Manager - Want a life of impact? Isn't it time to use your skills for something that actually matters? We are in the process of developing a culture that will change the industry ...

Caruso's Grocery

Service Manager

Washington, DC · On-site

$65K - $75K/yr

Caruso's Grocery is seeking a Service Manager to join its team! Caruso's Grocery is modeled after the classic Italian-American 'red sauce' joint. You know the one: red banquettes, old school culinary ...

M.C. Dean, Inc

Service Manager

Tysons, VA · On-site

$104K - $142K/yr

Managing projects, customers and accounts. * Planning and budget projects direct field employees * Effectively using RFIS; understanding and defending the scope of work. * Walk job sites * Planning ...

Morgan Properties

Assistant Service Manager

Alexandria, VA · On-site

$29 - $31/hr

Now hiring an Assistant Service Manager! We are seeking an Assistant Service Manager with a "Whatever It Takes" approach to join our team! In this full-time role, you will be responsible for ensuring ...

Transdev

Customer Service Manager

Capitol Heights, MD · On-site

$74K - $85K/yr

Incumbent Customer Service Manager Transdev is looking for a Customer Service Manager to oversee the day-to-day operations of the Customer Service department, monitor agent activities, adjust ...

Transdev

Customer Service Manager

Capitol Heights, MD

$74K - $85K/yr

Incumbent Customer Service Manager Transdev is looking for a Customer Service Manager to oversee the day-to-day operations of the Customer Service department, monitor agent activities, adjust ...

Alutiiq, LLC

Sr Service Manager

Arlington, VA · On-site

$115K - $140K/yr

Taxable Entity ALUTIIQ INFORMATION MANAGEMENT LLC Job Title Sr Service Manager Location VA Arlington IMAP DOS - Arlington, VA 22209 US (Primary) Category Business Program Management and ...

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All JobsService Manager JobsService Manager Jobs in Reston, VA

Service Manager information

See Reston, VA salary details

$34.3K

$72.8K

$123.3K

How much do service manager jobs pay per year?

As of Jun 22, 2026, the average yearly pay for service manager in Reston, VA is $72,794.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,100.00 and $83,700.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Reston, VA? The most popular types of Service jobs in Reston, VA are:
What are popular job titles related to Service Manager jobs in Reston, VA? For Service Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Reston, VA look for? The top searched job categories for Service Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Service Manager jobs? Cities near Reston, VA with the most Service Manager job openings:
Service Manager jobs near you
Service Manager

Service Manager

TruGreen Limited Partnership

Gaithersburg, MD • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 16 days ago

TruGreen rating

6.4

Company rating: 6.4 out of 10

Based on 231 frontline employees who took The Breakroom Quiz

21st of 30 rated gardening and landscaping

Job description

101140
18910 Woodfield Road, Gaithersburg, Maryland 20879
TruGreen accepts applications on an ongoing basis.
Job Description
TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"
Position Overview
Provides quality and timely service to the customer through the recruitment, training, and supervision of a team of lawn care specialists. Provides effective coaching and development of field staff so that they may positively impact customer retention through exceeding customer expectations.
Responsibilities
  • Evaluates the quality of service provided to customers and develops procedures to minimize customer complaints. Ensures diplomacy concerning customer service-related concerns.
  • Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations.
  • Recruits, interviews and selects personnel needed to efficiently staff the service function. Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy.
  • Plans and conducts new hire and on-going training for service personnel in customer service skills, technical skills, safety policies, and procedures.
  • Supervises a team of technicians to ensure service (production and sales) goals are met. Maintains positive morale among personnel and actively promotes teamwork.
  • Examines associate work for accuracy, neatness, and conformance to best practices as well as company policies and procedures.
  • Determines work procedures issuing oral and written instructions. Expedites workflow by coordinating the sharing of information between customer and field technician. Prepares work schedules and assigns and monitors duties to service personnel for efficiency.
  • Prepares composite reports from individual reports of subordinates. Conducts daily and weekly management meetings.
  • Ensures that a safe workplace is provided for all associates by ongoing training and adherence to company policies.
  • Maintains Department of Transportation Pre/Post Trip Inspection and Drive Qualification files. Ensures current licensing is maintained by all associates as required by company policy/state and/or federal law.

Education and Experience Requirements
  • Associate's degree in a business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience.
  • 2+ years of supervisory management experience required.
  • Bachelor's degree and sales experience preferred • Requires extensive local travel.
  • Valid, permanent driver's license from state of residence. Current liability auto insurance required.
  • Must be 21 years of age by date of hire.

Knowledge, Skills, and Abilities
  • Excellent verbal and written communication skills
  • Ability to communicate effectively at all levels of leadership and with front line staff
  • Excellent leadership skills in team building, selecting talent, training, mentoring and developing a sales team, executing goals
  • Excellent time management skills
  • Practical knowledge of service industry and experience in developing and executing sales plans
  • Business process analysis skills
  • Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to:
  • Sit or stand
  • Walk on uneven surfaces or climb stairs for an extended period of time
  • Use hands and arms to handle, feel or reach
  • Speak and hear
  • Use vision abilities for close, distance, color, peripheral, depth, and focus
  • Lift up to 50 lbs independently
  • Push and pull equipment

Occasionally required to:
  • Stoop, kneel, crouch or crawl

Noise level
  • Moderate to loud

Adverse Conditions
  • Subject to outdoor weather conditions which may include extreme cold, extreme heat, or wet conditions
  • Subject to exposure to animals and insects
  • Regularly exposed to chemicals using appropriate safety equipment
  • Occasionally work near mechanical or moving parts

Ability to speak, read and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.
TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.
Pay Ranges
$60,482.00 - $100,802.00
This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).
California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.
Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
TruGreen performs pre-employment testing.
To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer

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