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Service Manager Jobs in Reston, VA (NOW HIRING)

The Contractor Consultants

Service Manager

Lorton, VA · On-site

$75K - $115K/yr

Service Manager - Lead High-End Residential Pool Renovations and Construction Job Overview: * Company: Beltway Pools. * Salary/Pay Rate: $75,000 - $115,000 per year (based on experience) * Location:

Orkin LLC

Service Manager

Fairfax, VA · On-site

$65K - $75K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...

Orkin

Service Manager

Lanham, MD

$65K - $75K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...

New

Beltway Pools LLC

Service Manager

Lorton, VA

$75K - $115K/yr

Service Manager Lead High-End Residential Pool Renovations and Construction Job Overview: * Company: Beltway Pools. * Salary/Pay Rate: $75,000 - $115,000 per year (based on experience) * Location:

Trek Bicycle Corporation

Service Manager

Fairfax, VA

$24 - $26/hr

Job LocationTrek Store Fairfax Summary As Service Manager, you'll be the operations lead for your store's Service Center-and you'll be the one who's ultimately accountable for all decisions relating ...

Merrifield Shell

Service Manager

Fairfax, VA · On-site

$65K - $85K/yr

Automotive Service Manager - Want a life of impact? Isn't it time to use your skills for something that actually matters? We are in the process of developing a culture that will change the industry ...

Merrifield Shell

Service Manager

Fairfax, VA · On-site

$65K - $85K/yr

Automotive Service Manager - Want a life of impact? Isn't it time to use your skills for something that actually matters? We are in the process of developing a culture that will change the industry ...

M.C. Dean, Inc

Service Manager

Tysons, VA · On-site

$104.08K - $142K/yr

Managing projects, customers and accounts. * Planning and budget projects direct field employees * Effectively using RFIS; understanding and defending the scope of work. * Walk job sites * Planning ...

Bass Pro Shops

Boat Service Manager

Gainesville, VA

The Boat Services Manager is under the supervision of the Boat Manager. This role will manage and provide daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free ...

Morgan Properties

Assistant Service Manager

Alexandria, VA · On-site

$29 - $31/hr

Now hiring an Assistant Service Manager! We are seeking an Assistant Service Manager with a "Whatever It Takes" approach to join our team! In this full-time role, you will be responsible for ensuring ...

Transdev

Customer Service Manager

Capitol Heights, MD

$74.50K - $85K/yr

Incumbent Customer Service Manager Transdev is looking for a Customer Service Manager to oversee the day-to-day operations of the Customer Service department, monitor agent activities, adjust ...

Transdev

Customer Service Manager

Capitol Heights, MD · On-site

$74.50K - $85K/yr

Incumbent Customer Service Manager Transdev is looking for a Customer Service Manager to oversee the day-to-day operations of the Customer Service department, monitor agent activities, adjust ...

Alutiiq, LLC

Sr Service Manager

Arlington, VA · On-site

$115K - $140K/yr

Taxable Entity ALUTIIQ INFORMATION MANAGEMENT LLC Job Title Sr Service Manager Location VA Arlington IMAP DOS - Arlington, VA 22209 US (Primary) Category Business Program Management and ...

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Service Manager information

See Reston, VA salary details

$34.3K

$72.8K

$123.3K

How much do service manager jobs pay per year?

As of May 31, 2026, the average yearly pay for service manager in Reston, VA is $72,794.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,100.00 and $83,700.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

More about Service Manager jobs
What are the most commonly searched types of Service jobs in Reston, VA? The most popular types of Service jobs in Reston, VA are:
What job categories do people searching Service Manager jobs in Reston, VA look for? The top searched job categories for Service Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Service Manager jobs? Cities near Reston, VA with the most Service Manager job openings:
Service Manager jobs near you

Service Manager

The Contractor Consultants

Lorton, VA • On-site

$75K - $115K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 15 days ago

Job description

Service Manager – Lead High-End Residential Pool Renovations and Construction


Job Overview:

  • Company: Beltway Pools.
  • Salary/Pay Rate: $75,000 - $115,000 per year (based on experience)
  • Location: Lorton, VA.
  • Job/Employment Type: Full Time
  • Reports to: VP of Operations
  • Mandatory Licenses & Certifications: None Required.

The Opportunity: You will serve as the primary architect of the customer experience, orchestrating the end-to-end execution of complex pool renovations and new construction projects. This role grants you the autonomy to manage diverse project lifecycles while ensuring every backyard transformation meets the elite standards of a premier DMV builder.


How You Will Make an Impact:

  • Direct all customer communication to ensure project alignment, timeline clarity, and professional service delivery.
  • Coordinate and adjust complex schedules for technicians and subcontractors to maximize field efficiency and meet strict deadlines.
  • Oversee on-site project assessments to accurately scope work and identify necessary high-end materials and equipment.
  • Execute rigorous quality control inspections and final walkthroughs to guarantee every project exceeds client expectations.
  • Monitor the procurement of specialized parts and equipment, verifying that all job sites are fully supplied for seamless operations.
  • Strengthen team performance by reinforcing technical workmanship standards and safety protocols across all project phases.


Required Qualifications & Experience:

  • Minimum of 3 years of experience in project coordination, service management, or a related field.
  • Proven ability to manage multiple high-stakes projects simultaneously in both field and office environments.
  • Strong technical proficiency in scheduling software and project documentation.
  • Demonstrated expertise in customer relationship management and conflict resolution.


Preferred Qualifications & Experience:

  • Advanced knowledge of residential pool construction, renovation, or complex hydraulic systems.
  • Experience leading and training field technicians or external mechanical contractors.
  • Local knowledge of the DMV (DC, Maryland, Virginia) construction landscape and permitting.


Compensation & Benefits:

  • Performance-based Year-End Bonus and Bi-Weekly pay cycle.
  • Comprehensive Medical, Dental, and Vision insurance coverage.
  • Generous Paid Time Off and a dedicated focus on Work-Life Balance.
  • Company-provided vehicle and professional uniforms.
  • Paid professional training and industry certifications to support career growth.
  • Regular company events and a supportive, team-oriented culture.


About Us: Beltway Pools is a premier, fast-growing residential pool builder specializing in complex renovations and custom construction. Our culture is rooted in craftsmanship and personal accountability, ensuring we leave every property better than we found it. Learn more at https://beltwaypools.com.


Beltway Pools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.