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Service Manager Jobs in Reston, VA (NOW HIRING)

7-ELEVEN

Area Service Manager

Washington, DC

$80K - $90K/yr

The Area Service Manager is responsible for the oversight of assigned preventative maintenance, specialized services and national programs. Daily responsibilities are primarily focused on leading ...

Bass Pro Shops

Boat Service Manager

Gainesville, VA · On-site

The Boat Services Manager is under the supervision of the Boat Manager. This role will manage and provide daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free ...

M.C. Dean, Inc

Inspection Service Manager

Tysons, VA · On-site

Plan, schedule, and manage inspection teams to complete required services efficiently and on time. * Review inspection/test reports for accuracy, completeness, and compliance. * Serve as the primary ...

VLP Financial Advisors

Client Service Manager

Vienna, VA · Hybrid

$65K - $75K/yr

As a Client Service Manager, you will provide excellent customer service and Advisor support. Responsibilities will include but are not limited to: * Client and Advisor Support: Providing account ...

Trek Bikes

Bike Service Manager

Fairfax, VA

$24 - $26/hr

Job LocationTrek Store Fairfax Summary As Service Manager, you'll be the operations lead for your store's Service Center-and you'll be the one who's ultimately accountable for all decisions relating ...

CPI Card Group

Client Service Manager

Arlington, VA · On-site

CPI Card Group is seeking a Client Service Manager to join their team supporting the Federal Deposit Insurance Corporation (FDIC) in Arlington, VA. The role involves leading onsite support activities ...

westminster

Assistant Service Manager

Leesburg, VA

At Westminster Management, we believe in empowering our team members to lead, grow, and thrive--and ... Oversee all community maintenance work, including service requests, preventive, and emergency ...

westminster

Assistant Service Manager

Leesburg, VA

At Westminster Management, we believe in empowering our team members to lead, grow, and thrive--and ... Oversee all community maintenance work, including service requests, preventive, and emergency ...

TekSynap

Client Service Manager

Arlington, VA

Duties, responsibilities and activities may change at any time with or without notice Responsibilities We are seeking Client Service Manager to join our team supporting the Federal Deposit Insurance ...

TekSynap

Client Service Manager

Arlington, VA · On-site

Responsibilities & Qualifications We are seeking Client Service Manager to join our team supporting the Federal Deposit Insurance Corporation (FDIC) in Arlington, VA. You will be acting as a lead ...

honeygrow

Service Manager - Hyattsville

Hyattsville, MD · On-site

Service Manager - Hyattsville ABOUT HONEYGROW honeygrow is a thriving Philadelphia-based fast-casual restaurant with a growing number of locations in the mid-Atlantic and northeast regions. Founded ...

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Service Manager information

See Reston, VA salary details

$34.3K

$72.8K

$123.3K

How much do service manager jobs pay per year?

As of May 31, 2026, the average yearly pay for service manager in Reston, VA is $72,794.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,100.00 and $83,700.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

More about Service Manager jobs
What are the most commonly searched types of Service jobs in Reston, VA? The most popular types of Service jobs in Reston, VA are:
What job categories do people searching Service Manager jobs in Reston, VA look for? The top searched job categories for Service Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Service Manager jobs? Cities near Reston, VA with the most Service Manager job openings:
Service Manager jobs near you
Apartment Maintenance Service Manager

Apartment Maintenance Service Manager

Southern Management Companies

Woodbridge, VA

Full-time

Posted 26 days ago

Job description

We are seeking a CFC-certified Service Manager to lead our maintenance efforts, specializing in the diagnosis, repair, and preventive maintenance of plumbing, electrical, and HVAC systems. The ideal candidate is a proactive problem-solver who can manage emergency requests, maintain meticulous documentation, and participate in an on-call rotation. Excellent communication skills and a personal vehicle are required for success in this role.This position requires taking call on a rotating basis.
WHAT WE ARE LOOKING FOR:
We're seeking a Service Manager with a whatever-it-takes approach to join our team! In this full-time role, you'll be responsible for leading a team and ensuring the community remains in compliance with both internal company standards and applicable laws. As a Service Manager, you'll provide hands-on troubleshooting in areas such as HVAC, electrical, plumbing, carpentry, dry walling, exterior structure, tiling, masonry and appliances.
WHAT WE EXPECT FROM YOU:
  • Hiring, train, coach, counsel, and manage a successful service team
  • Encourage and build positive relationships with all team members, customers, and vendors
  • Ensure all Southern Management policies, procedures, and internal quality control standards are upheld at all times
  • Monitor daily activities of service team to ensure product and service quality
  • Maintain accurate logs of, and schedules for, all maintenance work and materials
  • Perform daily checks of overall community appearance
  • Perform service technician responsibilities as necessary
  • Schedule, conduct and document regular meetings with service team members
  • Schedule and manage appropriate contracts
  • Provide high levels of service to all customers and team members
  • Aid in preparation of annual budget and community plans
  • Respond in emergency situations, as needed
  • Stay abreast of industry trends
  • Demonstrate behaviors that cultivate a positive work culture
  • Contribute to community and company engagement efforts
  • Perform other duties as assigned by manager or supervisor
JOB KNOWLEDGE & SKILLS:
  • Ability to perform all Service Technician duties
  • Excellent written and verbal communication skills
  • Outstanding interpersonal skills
  • Exceptional customer service skills
  • Ability to effectively lead, coach, and motivate
  • High-level critical thinking skills
  • Knowledge of current applicable laws
  • Strong organizational skills
  • Adaptability and flexibility in fast paced environments
  • Ability to keep neat and accurate records
  • Knowledge of contract requirements
  • Understanding of basic mechanical and mathematical principles
  • Ability to lift 80 pounds to the shoulder and carry it
  • Aptitude with Microsoft Word and Excel
  • Experience with Yardi software products a plus

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