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Service Manager Jobs in Reston, VA (NOW HIRING)

BGIS

Regional Service Manager

Alexandria, VA · On-site

$105K - $120K/yr

Regional Service Manager (Multi-Site: Alexandria, VA | Washington, DC | Maryland) Location Options: Alexandria, VA | Washington, DC | Maryland (DMV Region) Join BGIS - Where Your Career Thrives We're ...

Bass Pro Shops

Boat Service Manager

Gainesville, VA · On-site

The Boat Services Manager is under the supervision of the Boat Manager. This role will manage and provide daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free ...

M.C. Dean, Inc

Inspection Service Manager

Tysons, VA · On-site

Plan, schedule, and manage inspection teams to complete required services efficiently and on time. * Review inspection/test reports for accuracy, completeness, and compliance. * Serve as the primary ...

Interstate Batteries

Route Service Manager

Lorton, VA · On-site

The Route Service Manager delivers batteries and provides exceptional customer service to a predetermined route of customers and dealers within their territory. This role collaborates with dealers to ...

westminster

Assistant Service Manager

Leesburg, VA

At Westminster Management, we believe in empowering our team members to lead, grow, and thrive--and ... Oversee all community maintenance work, including service requests, preventive, and emergency ...

westminster

Assistant Service Manager

Leesburg, VA

At Westminster Management, we believe in empowering our team members to lead, grow, and thrive--and ... Oversee all community maintenance work, including service requests, preventive, and emergency ...

TekSynap

Client Service Manager

Arlington, VA · On-site

$115K - $155K/yr

Duties, responsibilities and activities may change at any time with or without notice Responsibilities We are seeking Client Service Manager to join our team supporting the Federal Deposit Insurance ...

honeygrow

Service Manager - Hyattsville

Hyattsville, MD · On-site

Service Manager - Hyattsville ABOUT HONEYGROW honeygrow is a thriving Philadelphia-based fast-casual restaurant with a growing number of locations in the mid-Atlantic and northeast regions. Founded ...

TekSynap

Client Service Manager

Arlington, VA

$115K - $155K/yr

We are seeking Client Service Manager to join our team supporting the Federal Deposit Insurance Corporation (FDIC) in Arlington, VA. You will be acting as a lead technician in the performance of ...

TekSynap

Client Service Manager

Arlington, VA · On-site

$115K - $155K/yr

Responsibilities & Qualifications We are seeking Client Service Manager to join our team supporting the Federal Deposit Insurance Corporation (FDIC) in Arlington, VA. You will be acting as a lead ...

TekSynap

Client Service Manager

Arlington, VA · On-site

$115K - $155K/yr

Responsibilities & Qualifications We are seeking Client Service Manager to join our team supporting the Federal Deposit Insurance Corporation (FDIC) in Arlington, VA. You will be acting as a lead ...

Honeygrow LLC

Service Manager - Rockville

Rockville, MD · On-site

Service Manager - Rockville ABOUT HONEYGROW honeygrow is a thriving Philadelphia-based fast-casual restaurant with a growing number of locations in the mid-Atlantic and northeast regions. Founded on ...

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All JobsService Manager JobsService Manager Jobs in Reston, VA

Service Manager information

See Reston, VA salary details

$34.3K

$72.8K

$123.3K

How much do service manager jobs pay per year?

As of Jun 22, 2026, the average yearly pay for service manager in Reston, VA is $72,794.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,100.00 and $83,700.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Reston, VA? The most popular types of Service jobs in Reston, VA are:
What are popular job titles related to Service Manager jobs in Reston, VA? For Service Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Reston, VA look for? The top searched job categories for Service Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Service Manager jobs? Cities near Reston, VA with the most Service Manager job openings:
Service Manager jobs near you

Regional Service Manager

BGIS

Alexandria, VA • On-site

$105K - $120K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 16 days ago

BGIS rating

8.2

Company rating: 8.2 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

33rd of 210 rated facilities management

Job description

Job Description
Regional Service Manager (Multi-Site: Alexandria, VA | Washington, DC | Maryland)
Location Options: Alexandria, VA | Washington, DC | Maryland (DMV Region)
Join BGIS - Where Your Career Thrives
We're seeking a results-driven Regional Service Manager to lead service operations across the DC, Maryland, and Virginia (DMV) region. This role can be based in Alexandria, VA, Washington, DC, or Maryland.
If you're a motivated leader with strong HVAC service expertise and a passion for operational excellence, this is your opportunity to make a meaningful impact in a high-visibility multi-site environment.
At BGIS, we're more than a company we're a global community focused on innovation, service excellence, and career growth. We manage 320+ million square feet across 30,000+ locations worldwide with 6,500+ professionals supporting clients across North America, Europe, the Middle East, Australia, and Asia.
Why BGIS?
  • Career Growth: Clear advancement paths and ongoing development.
  • People-First Culture: You're a valued contributor, not just an employee.
  • Flexible Rewards: Competitive compensation and benefits tailored to you.

Compensation & Benefits
  • Salary Range: $105,000 - $120,000 annually
  • Bonus: 5% Annual Incentive (OAIA)
  • 401(k): 5% company match
  • Paid Time Off: 88 hours to start, up to 168 hours with tenure.
  • Holidays: 7 paid annually

Travel Benefits
  • $55/day per diem
  • Lodging covered for approved travel.

Additional Perks
  • Company-issued phone and tablet
  • Annual boot allowance
  • Medical, life, and disability coverage
  • Corporate discounts (ADP platform)
  • Ongoing technical and leadership training
  • Advancement and relocation opportunities

About the Role
The Regional Service Manager will lead a team of commercial HVAC service technicians across the DMV region, ensuring high-quality service delivery, operational efficiency, and strong client satisfaction.
You'll play a key role in driving performance, developing talent, and scaling operations while maintaining BGIS's commitment to safety, compliance, and service excellence.
Key Responsibilities
Leadership & Team Development
  • Lead, mentor, and develop a team of service technicians.
  • Drive engagement, retention, and performance outcomes
  • Manage hiring, performance reviews, and compensation recommendations.
  • Provide coaching and technical guidance.
  • Ensure compliance with safety and regulatory standards.

Regional Operations Management
  • Oversee dispatch and daily service operations.
  • Manage preventative maintenance programs and service schedules.
  • Review service work and invoices for quality and accuracy
  • Monitor budgets and optimize resources.
  • Improve processes and implement best practices.
  • Analyze workload and implement efficiency strategies.
  • Partner cross-functionally to ensure seamless service delivery.
  • Resolve operational issues quickly to exceed client expectations.
  • Manage inventory to support field operations.

Required Qualifications
  • Associate degree or equivalent experience
  • 5+ years of leadership experience in commercial HVAC or field service
  • Proven success leading technician teams in a regional environment
  • Strong HVAC systems knowledge
  • Excellent leadership, communication, and problem-solving skills
  • Ability to build partnerships with clients and internal stakeholders.
  • Proficiency in Microsoft Office and service systems
  • Strong organizational and time management skills

Preferred
  • HVAC certification or specialized technical training

Work Environment & Travel
  • Travel Requirement: Up to 25% across DC, Maryland, and Virginia
  • Valid driver's license required.
  • Ability to travel between job sites, client locations, and team meetings.
  • Reasonable accommodations available as applicable

Apply Today
Join BGIS and take the lead in a dynamic, multi-site environment where your leadership directly impacts operational success and client satisfaction.
Apply now to become our Regional Service Manager serving the DC, Maryland, and Virginia region.
For more information or to apply, visit our careers page or contact our HR team. Let's build something extraordinary together!
At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!
Visit us online at https://www.bgis.com/us/careers.htm for more information.
Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.
The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment and training.
BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.
This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.
Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.
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