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Online Service Jobs in Reston, VA (NOW HIRING)

Cooley LLP

Product Support Specialist

Washington, DC · On-site

To that end, the Product Support Specialist will perform first-level support and product management functions for online service offerings. This role will work directly with the firm's practitioners ...

Cooley

Product Support Specialist

Washington, DC · On-site

To that end, the Product Support Specialist will perform first-level support and product management functions for online service offerings. This role will work directly with the firm's practitioners ...

Jobtailor

Senior Software Engineer - Reston

Reston, VA · On-site

$140 - $180/hr

Experience with large-scale online service design, development, and operations/maintenance preferred * Strong understanding of Linux/Unix * Excellent data structures and algorithms foundation

NVR Inc

Online Sales Consultant

Fairfax, VA · On-site

As an Online Sales Consultant for Ryan Homes, an NVR brand, you'll be an integral part of the ... Your ability to provide a superior level of customer service that creates loyal NVR customers will ...

NVR, Inc.

Online Sales Consultant

Fairfax, VA · On-site

As an Online Sales Consultant for Ryan Homes, an NVR brand, you'll be an integral part of the ... Your ability to provide a superior level of customer service that creates loyal NVR customers will ...

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All JobsOnline Service JobsOnline Service Jobs in Reston, VA

Online Service information

See Reston, VA salary details

$13

$23

$40

How much do online service jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for online service in Reston, VA is $23.96, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.51 per hour, depending on experience, location, and employer.

What is an online service job?

Online service jobs are positions that involve providing support, assistance, or services to customers or clients over the internet. These roles can range from customer service representatives to technical support agents, chat support, virtual assistants, and more. Employees in online service jobs typically communicate via email, chat, or video calls, helping users resolve issues, answer questions, or facilitate transactions. These jobs are popular due to their flexibility and the ability to work remotely.

What are the key skills and qualifications needed to thrive as an online customer service representative, and why are they important?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and ticketing software is typically required. Patience, active listening, and adaptability are essential soft skills for delivering effective and empathetic customer support. These skills ensure efficient resolution of customer issues, high satisfaction, and positive brand reputation in a digital environment.

What are some common challenges faced by professionals working in online service roles, and how can they be managed effectively?

Professionals in online service roles often face challenges such as handling high volumes of customer inquiries, managing difficult or dissatisfied customers, and adapting to rapidly changing technology platforms. Building strong communication skills and practicing patience are key to providing effective support. Additionally, staying updated on the latest service tools and processes helps streamline workflows and improve customer satisfaction. Working closely with team members and regularly sharing best practices can further ease these challenges and foster a collaborative work environment.

What are the most commonly searched types of Service jobs in Reston, VA?

The most popular types of Service jobs in Reston, VA are:

Online Service jobs near you
Infographic showing various Online Service job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $49,844 per year, or $24 per hour.

Lexus Service Experience Coordinator

Pohanka Automotive Group

Chantilly, VA • On-site

$18.50 - $24/hr

Other

Medical, Dental, Vision, PTO

Re-posted 21 days ago

Pohanka Automotive Group rating

6.3

Company rating: 6.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

100th of 155 rated car dealerships

Job description

Job Title: Lexus Service Experience Coordinator
Position Overview:
We are seeking a customer-focused and detail-oriented Service BDC Representative to join our Lexus service team. This role is responsible for managing inbound and outbound communications, scheduling service appointments, and delivering a premium customer experience that reflects the Lexus brand.
Key Responsibilities:
  • Handle inbound calls, emails, and online service inquiries in a timely and professional manner
  • Schedule and confirm service appointments efficiently using dealership systems
  • Conduct outbound calls for appointment reminders, follow-ups, and service campaigns
  • Provide accurate information regarding services, pricing, and availability
  • Maintain consistent communication with service advisors and technicians
  • Ensure all customer interactions align with Lexus luxury standards and customer satisfaction goals
  • Log and track customer interactions in CRM systems
  • Assist in improving customer retention and service department performance
Qualifications:
  • Previous BDC, call center, or customer service experience (automotive preferred)
  • Strong communication skills (verbal and written)
  • Excellent phone etiquette and active listening skills
  • Ability to multitask and manage high call volumes
  • Basic computer proficiency (CRM systems, scheduling tools, etc.)
  • Positive attitude and team-oriented mindset
Preferred Skills:
  • Experience in a dealership environment
  • Familiarity with automotive service processes
  • Sales or upselling experience is a plus
What We Offer:
  • Competitive pay
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Career growth opportunities within the dealership
  • Training aligned with Lexus customer service standards

What Pohanka Automotive Group employees say

Benefits

Hours and flexibility

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