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Service Manager Jobs in Reston, VA (NOW HIRING)

Galaxy Service Partners

Service Manager

Washington, DC

$90K - $125K/yr

Service Manager Sylvester's Dock & Door • Washington, DC Metro $90,000 - $125,000 base + company vehicle • Full-time About Sylvester's Dock & Door Sylvester's is a locally owned, full-service ...

New

PIVOT Workforce

Service Manager

Gaithersburg, MD · On-site

Service Manager Location: Gaithersburg, MD Job Summary: Are you passionate about leading commercial HVAC service teams and delivering exceptional customer experiences. HVAC Service Managers act as ...

Matheny Motors

Service Manager

Woodbridge, VA · On-site

The Woodbridge Service Manager is responsible for overseeing the operations of the service departments daily, to ensure that all repairs and customer service interactions are of the highest quality.

AutoNation

Service Manager

Dulles, VA · On-site

The Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department. The service manager will operate the department at maximum production ...

Texas Roadhouse

Service Manager

Ashburn, VA · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Ashburn, VA · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Roda

Service Manager

Rockville, MD · On-site

$90K - $100K/yr

We are looking to hire a Service Manager to manage day-to-day operations at Roda. The ideal candidate will have a "start-up" mentality, thrive in a fast-paced environment, have demonstrated ...

Orkin LLC

Service Manager

Gaithersburg, MD · On-site

$60K - $75K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...

Sprouts Farmers Market

Service Manager

Arlington, VA

The Service Manager will proactively prepare work schedules, train team members, and help achieve store goals related to sales, labor, margins, and shrink. Overview of Responsibilities * Positively ...

Sprouts Farmers Market

Service Manager

Arlington, VA

The Service Manager will proactively prepare work schedules, train team members, and help achieve store goals related to sales, labor, margins, and shrink. Overview of Responsibilities * Positively ...

Orkin

Service Manager

Gaithersburg, MD · On-site

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...

Bridgestone Americas, Inc.

Service Manager

Gaithersburg, MD · On-site

$23.69 - $35.54/hr

Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...

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Showing results 1-20

All JobsService JobsService Manager JobsService Manager Jobs in Reston, VA

Service Manager information

See Reston, VA salary details

$34.3K

$72.8K

$123.3K

How much do service manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for service manager in Reston, VA is $72,794.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,100.00 and $83,700.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What are high paying manager jobs?

High-paying manager jobs include executive roles such as general manager, operations manager, and project manager, often requiring leadership skills, industry experience, and relevant certifications. Salaries vary by industry and location but typically range from $80,000 to over $150,000 annually for senior positions. Specialized fields like IT, finance, and healthcare tend to offer higher compensation for managerial roles.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high customer interaction, problem-solving demands, and meeting performance targets. Stress levels vary based on the work environment, workload, and individual coping skills, but CSAs often need strong communication and patience to handle challenging situations effectively.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How much does a service manager make?

The average annual salary for a service manager in Ohio is approximately $65,000 to $85,000, depending on experience, industry, and company size. Salaries can vary based on certifications, technical skills, and the specific sector, such as automotive, hospitality, or technical services.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

What is the role of a service manager?

A service manager oversees the delivery of services to customers, ensuring quality, efficiency, and customer satisfaction. They coordinate staff, manage service processes, handle client issues, and often use management tools to monitor performance and improve operations.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Reston, VA? The most popular types of Service jobs in Reston, VA are:
What are popular job titles related to Service Manager jobs in Reston, VA? For Service Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Reston, VA look for? The top searched job categories for Service Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Service Manager jobs? Cities near Reston, VA with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Reston, VA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $72,794 per year, or $35 per hour.

Service Manager

Galaxy Service Partners

Washington, DC

$90K - $125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Service Manager

Sylvester's Dock & Door • Washington, DC Metro

$90,000 – $125,000 base + company vehicle • Full-time

About Sylvester's Dock & Door

Sylvester's is a locally owned, full-service commercial door and dock equipment contractor delivering quality, customized solutions to commercial customers. We install, service, and repair overhead sectional, high-speed, rolling steel, and special-application doors, along with a full line of loading dock equipment — partnering with top manufacturers like Rytec, Cookson, LiftMaster, Jamison, and TKO. We take a consultative approach and stand behind a team dedicated to getting the job done right the first time.

We're growing, and we're looking for a Service Manager in the Washington, DC metro area who shares our commitment to craftsmanship, reliability, and doing right by both our customers and our team.

The Opportunity

This is a hands-on leadership role sitting between our field technicians and our sales and customer relationships. You'll keep the service department running smoothly — coordinating jobs, supporting the team, and making sure customers are taken care of from first call to final invoice.

You'll work closely with our technicians, our sales team, and ownership to drive quality, efficiency, and growth. If you lead by example, treat your team like family, and know how to get things done, we want to talk.

Compensation & Benefits

• $90,000 – $125,000 base salary, commensurate with experience

• Company vehicle

• Medical, Dental, Vision & Life Insurance

• 401(k) with company matching

• Paid holidays and PTO

• A leadership role with real impact and room to grow with a company

What You'll Do

• Oversee daily service department operations, including scheduling, dispatching, and job coordination

• Support the sales team in quoting, planning, and executing commercial door and dock equipment service and installation work

• Order materials and manage parts inventory to keep jobs on track

• Mentor and support field technicians, fostering a culture of accountability, safety, and quality

• Serve as an escalation point for customer issues — resolving problems quickly and professionally

• Track job progress, identify bottlenecks, and drive continuous improvement

• Collaborate with ownership on department performance, reporting, and growth initiatives

• Help recruit, onboard, and develop team members as the company scales

What We're Looking For

• 5+ years of experience in service, construction, trades, or a related industry

• A natural leader — someone people want to follow, not just someone with a title

• Strong communicator who can work across technicians, customers, and ownership with equal ease

• Highly organized, with the ability to juggle multiple jobs and priorities without dropping the ball

• Quick learner who can ramp up fast and adapt as the business evolves

• Comfortable with materials ordering, job coordination, and service execution

• A family-first leadership philosophy — you treat your team with respect and lead with integrity

Nice to have (but not required):

• Background in the commercial door, dock equipment, or access control industry

• Prior experience in a GM or department head role

What We Offer

• Competitive salary with a company vehicle

• Medical, Dental, Vision & Life Insurance

• 401(k) with company matching

• Paid holidays and PTO

• A team that works hard, supports each other, and doesn't take itself too seriously

EEO Statement

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request accommodation on the basis of disability for completing this on-line application, please contact Human Resources.