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Service Manager Jobs in Boston, MA (NOW HIRING)

Maple & Ash - Boston

Service Manager

Boston, MA

$80K - $90K/yr

Strong passion and dedication to food, beverage, and service * Polished, professional, and energetic approach to floor management * Ability to work well in a systems-driven environment * Basic ...

HyVee

Service Manager

Plymouth, MA · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and ...

Buffalo Wild Wings

Service Manager

Hanover, MA

$20.75 - $27/hr

GAME TIME ENERGY, LIFETIME EXPERIENCE As a Service Manager, you'll oversee takeout operations and guest entry experience. You will assist in managing shift operations and will coach team members to ...

Buffalo Wild Wings

Service Manager

Hanover, MA · On-site

$20.75 - $27/hr

GAME TIME ENERGY, LIFETIME EXPERIENCE As a Service Manager, you'll oversee takeout operations and guest entry experience. You will assist in managing shift operations and will coach team members to ...

Terminix

Service Manager

Woburn, MA · On-site

$57K - $92K/yr

Our Commercial Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service ...

Rentokil

Service Manager

Woburn, MA · On-site

Our Commercial Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service ...

Hobby Lobby Careers

Customer Service Manager

Framingham, MA · On-site

$21.15 - $22.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Jannell Motors Inc

Assistant Service Manager

Hanover, MA · On-site

$7.0K/mo

The Assistant Service Manager at Jannell Motors Inc in HANOVER, MA plays a vital role in assisting with the management of service operations and ensuring customer satisfaction. Responsibilities ...

Jannell Motors Inc

Assistant Service Manager

Hanover, MA · On-site

$7.0K/mo

The Assistant Service Manager at Jannell Motors Inc in HANOVER, MA plays a vital role in assisting with the management of service operations and ensuring customer satisfaction. Responsibilities ...

Franklin Ford

Automotive Service Manager

Franklin, MA · On-site

$100K - $150K/yr

Franklin Ford is seeking an experienced Automotive Service Manager to lead and oversee our service department operations in Franklin, MA! Come join our Family owned team with an already well ...

Franklin Ford

Automotive Service Manager

Franklin, MA

$100K - $150K/yr

Franklin Ford is seeking an experienced Automotive Service Manager to lead and oversee our service department operations in Franklin, MA! Come join our Family owned team with an already well ...

Franklin Ford

Automotive Service Manager

Franklin, MA · On-site

$100K - $150K/yr

Franklin Ford is seeking an experienced Automotive Service Manager to lead and oversee our service department operations in Franklin, MA! Come join our Family owned team with an already well ...

Pride Motor Group

Automotive Service Manager

Lynn, MA · On-site

AUTOMOTIVE SERVICE MANAGER If you are an experienced Service Manager with a proven track record of success and drive to provide the highest level of customer satisfaction or an Asst. Service Manager ...

Franklin Ford

Automotive Service Manager

Franklin, MA · On-site

$100K - $150K/yr

Franklin Ford is seeking an experienced Automotive Service Manager to lead and oversee our service department operations in Franklin, MA! Come join our Family owned team with an already well ...

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Showing results 41-60

All JobsService JobsService Manager JobsService Manager Jobs in Boston, MA

Service Manager information

See Boston, MA salary details

$35.9K

$76K

$128.7K

How much do service manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service manager in Boston, MA is $76,016.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $87,500.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Boston, MA? The most popular types of Service jobs in Boston, MA are:
What are popular job titles related to Service Manager jobs in Boston, MA? For Service Manager jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Boston, MA look for? The top searched job categories for Service Manager jobs in Boston, MA are:
What cities near Boston, MA are hiring for Service Manager jobs? Cities near Boston, MA with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Boston, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $76,016 per year, or $36.5 per hour.

Service Manager

Maple & Ash - Boston

Boston, MA

$80K - $90K/yr

Full-time

Re-posted 2 days ago

Job description

Join Maple Hospitality Group, where culinary excellence meets unparalleled service. Led by renowned restaurateur Jim Lasky and two-Michelin-starred Chef Danny Grant, known for his innovative approach to fine dining, we're building a team of passionate food lovers dedicated to creating iconic destinations.

We believe success hinges on impeccable food, world-class service, and one-of-a-kind dining experiences. As we expand across Chicago, Scottsdale, Dallas, and Miami, you'll find endless opportunities for growth, travel, and continuing education.

Our culture is built on four core principles:

  • Generosity: Always give more, exceed expectations.

  • Excellence: Deliver exceptional work with unmatched expertise.

  • Fun: Love what you do, laugh often, and enjoy the journey.

  • Fail Fast: Learn from mistakes, adapt, and keep improving.

What You Will Do

  • Collaborate with the management team to create solutions for increased revenue and reduced spending
  • Collaborate with accounting personnel to report expenditures
  • Regularly collaborate on restaurant-specific standard operating procedures (SOPs)
  • Recruit exceptional hourly staff members and ensure they’re properly trained to execute their job duties above expectations, making sure they understand the company culture
  • Cultivate the restaurant’s in-house training program for all hourly positions – and ensure knowledge retention
  • Actively prepare for and participate in weekly Manager meetings
  • Work with the chef team to ensure 100% customer satisfaction by auditing menu items and communicating often with guests during service
  • Maintain a safe, secure, and healthy work environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems
  • Communicate effectively and genuinely with guests, staff members and other departments
  • Maintain a friendly, caring and professional demeanor at all times in a fast-paced environment
  • Respond quickly to guest complaints and requests in a friendly and professional manner. Consistently following up to ensure guest satisfaction that meets and exceeds our hospitality standards
  • Responsible for adjusting the environment, music, lighting, and temperature as needed to maintain the appropriate atmosphere
  • Keep up to date on the industry competition and grow industry knowledge by tracking emerging trends in the restaurant industry, establishing personal networks, and being updated on press publications and articles

What You Need to Bring to the Table

  • 2+ years of Management experience
  • High volume restaurant experience is a must
  • Strong written and verbal communication skills
  • Strong passion and dedication to food, beverage, and service
  • Polished, professional, and energetic approach to floor management
  • Ability to work well in a systems-driven environment
  • Basic Knowledge of MS Office and common restaurant systems and software
  • Ability to be adaptable and abide by policies and values of company
  • Attention to detail and commitment to quality

This role requires

  • Ability to move about freely.
  • Ability to lift to 25 lbs.
  • Must be able to be stationary for extended periods of time in a seated position.
  • Must be able to stand and/or walk for extended periods of time.
  • Must present a professional appearance.

  • Other duties as requested
More detail about Maple & Ash - Boston part of Maple Hospitality Group , please visit https://culinaryagents.com/entities/964095-Maple-%2526-Ash---Boston