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Service Manager Jobs in Georgetown, MA (NOW HIRING)

GC Fine Catering

Be Seen First

Service Manager

Boston, MA · On-site

$82K - $87K/yr

The Service Manager is responsible for creating an excellent guest service experience in the restaurant. This role leads colleagues including hosts, servers, bartenders, food runners, assistant ...

Petro Home Services

Service Manager

Peabody, MA · On-site

$115K/yr

As the Service Manager, you will directly manage HVAC Service and Dispatch staff members. This includes but is not limited to include interviewing, hiring, and training employees; planning, assigning ...

Carroll Home Services

Service Manager

Peabody, MA · On-site

$115K/yr

As the Service Manager, you will directly manage HVAC Service and Dispatch staff members. This includes but is not limited to include interviewing, hiring, and training employees; planning, assigning ...

DLHQ

Service Manager

Burlington, MA

Lead and manage all aspects of dealership service operations * Drive customer retention and CSI performance * Recruit, train, develop, and retain service advisors and technicians * Monitor and ...

DLHQ

Service Manager

Burlington, MA

Lead and manage all aspects of dealership service operations * Drive customer retention and CSI performance * Recruit, train, develop, and retain service advisors and technicians * Monitor and ...

Foss Motors

Service Manager

Exeter, NH

Service Manager We are a family owned and operated business, which means that we will always provide you with a positive and professional enviroment for you and all your automotive needs. We are ...

DLHQ

Service Manager

Burlington, MA · On-site

Lead and manage all aspects of dealership service operations * Drive customer retention and CSI performance * Recruit, train, develop, and retain service advisors and technicians * Monitor and ...

Foss Motors

Service Manager

Exeter, NH · On-site

Service Manager We are a family owned and operated business, which means that we will always provide you with a positive and professional enviroment for you and all your automotive needs. We are ...

Foss Motors

Service Manager

Exeter, NH · On-site

Service Manager We are a family owned and operated business, which means that we will always provide you with a positive and professional enviroment for you and all your automotive needs. We are ...

Foss Motors

Service Manager

Exeter, NH · On-site

Service Manager We are a family owned and operated business, which means that we will always provide you with a positive and professional enviroment for you and all your automotive needs. We are ...

Milltown Plumbing

Service Manager

Chelmsford, MA

$65K - $85K/yr

Service Manager Benefits: * Paid Time Off * Weekly Pay * Bonuses * Company Vehicle * Up to 4% 401(k) Match * Paid Training, Educational Allowances/Reimbursement for Field-related Courses * Health ...

Milltown Plumbing

Service Manager

Chelmsford, MA · On-site

$65K - $90K/yr

Service Manager Benefits: * Paid Time Off * Weekly Pay * Bonuses * Company Vehicle * Up to 4% 401(k) Match * Paid Training, Educational Allowances/Reimbursement for Field-related Courses * Health ...

Texas Roadhouse

Service Manager

Danvers, MA · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Nashua, NH · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

STYL Residential

Service Manager

Lawrence, MA · On-site

$40 - $43/hr

STYL Residential is looking to hire a Service Manager to apply outstanding leadership and technical skill at our community in Lowell, MA. About Us STYL Residential is a vertically integrated, owner ...

Texas Roadhouse

Service Manager

Methuen, MA

$62K - $80K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Nashua, NH · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Everett, MA · On-site

$65K - $85K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

STYL Residential

Service Manager

Lowell, MA · On-site

$40 - $43/hr

STYL Residential is looking to hire a Service Manager to apply outstanding leadership and technical skill at our community in Lowell, MA. About Us STYL Residential is a vertically integrated, owner ...

Milltown Plumbing

Service Manager

Chelmsford, MA · On-site

$65K - $90K/yr

Supervise and lead our service team.Manage and evaluate Field Technicians to ensure peak performance.Conduct ride-alongs with technicians to ensure high-quality service.Ensure repairs and ...

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All JobsService JobsService Manager JobsService Manager Jobs in Georgetown, MA

Service Manager information

See Georgetown, MA salary details

$36.7K

$77.8K

$131.7K

How much do service manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service manager in Georgetown, MA is $77,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $89,500.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What cities near Georgetown, MA are hiring for Service Manager jobs? Cities near Georgetown, MA with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Georgetown, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $77,781 per year, or $37.4 per hour.

Service Manager

GC Fine Catering

Boston, MA • On-site

$82K - $87K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 hours ago

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Job description

The Service Manager is responsible for creating an excellent guest service experience in the restaurant. This role leads colleagues including hosts, servers, bartenders, food runners, assistant servers, and is a key collaborator for service and culinary teams. The Service Manager sets the highest example for hospitality, gracious service, and welcoming guests into the restaurant by implementing menu programming, training staff on food & beverage, training staff on guest services, and daily planning like working with host and service teams to set up optimal floor plans and timing. The Service Manager is responsible for ensuring steps of service in the restaurant. The Service Manager hires, schedules, trains, and leads the service team. Team members are:


  • Are passionate about teamwork, hospitality, guest experience, and great food & beverage
  • Are fully knowledgeable of the menu including ingredients, allergens, and wine recommendations
  • Work as part of a service team to take care of all guests in the restaurant
  • Focused on ensuring a positive guest experience


Compensation & Benefits:

  • $82,000 - $87,000
  • 401(k) with company match
  • Health, dental and vision insurance for full-time team members
  • Vacation time for full-time team members
  • Paid Sick Time
  • Flexible schedule with limited late nights
  • Daily staff meal


Summary of Service Manager Responsibilities

  • Lead service team to create the most welcoming and hospitable environment for guests in the restaurant
  • Train service team and implement points of service to ensure timely, hospitality, and gracious food and beverage service in the restaurant
  • Learn and grow regular clientele, and train service team to learn and grow regular clientele
  • Utilizes and knows Toast Point of Sale to make sure system assists in providing great service including setting up table plans and seat numbers so that service and culinary teams have all the correct information. Be able to trouble point of sale challenges to assist service team
  • Act as a professional point of contact for guests and communicate with colleagues across the restaurant including service team, management, and culinary
  • Professionally receive, manage, and respond to customer feedback
  • Leads and trains staff on allergen awareness and guest communications and guest service regarding allergens and dietary restrictions
  • Works with culinary and service colleagues to accommodate allergen needs and dietary restrictions
  • Work with beverage and culinary managers to manage inventory and control costs
  • Remain composed while working with a sense of urgency and focus
  • Ensure safety and compliance with health, safety, and quality control rules and regulations
  • Set the best examples for professionalism, guest service, and passion for hospitality
  • Other responsibilities as needed to deliver an excellent hospitality service


Required Qualifications

  • Leadership qualities including great listening skills; positivity, able to motivate colleagues and build teamwork; respect for and tolerance of others; professional communication skills to communicate effectively with colleagues
  • Good judgement, the ability to make independent decisions without constant direction from others, and to solve problems as they arise within the workplace.
  • Excellent guest service skills.
  • Strong communication skills and hospitality skills
  • Able to grasp and reach overhead
  • Must be able to lift, move, and carry 50+lbs
  • Must be able to work 8+ hours a day on feet
  • Servsafe allergen certified and Servsafe food handler (or willing to be certified prior to start date, company pays classes) and TIPS certification, crowd control, and choke saver certifications
  • Minimum 5 Years Experience in management hospitality

Company Description

GC Fine Catering provides hospitality food, drink, and events services at restaurants and special events. The company is based in Boston.