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Service Manager Jobs in Boston, MA (NOW HIRING)

Texas Roadhouse

Service Manager

Everett, MA · On-site

$65K - $85K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

STYL Residential

Service Manager

Lowell, MA · On-site

$40 - $43/hr

STYL Residential is looking to hire a Service Manager to apply outstanding leadership and technical skill at our community in Lowell, MA. About Us STYL Residential is a vertically integrated, owner ...

Texas Roadhouse

Service Manager

Brockton, MA · On-site

$62K - $80K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Plymouth, MA · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Heights at Marlborough

Service Manager

Marlborough, MA

$36 - $39/hr

The Service Manager oversees maintenance operations for at least one apartment community (typically fewer than 600 apartments), providing hands-on leadership, vendor oversight, team development, and ...

Summer Shack

Service Manager

Cambridge, MA

The Service Manager is a hands-on leadership role responsible for overseeing daily front-of-house operations and ensuring an exceptional guest experience. This role requires a strong hospitality ...

Milltown Plumbing

Service Manager

Chelmsford, MA · On-site

$65K - $90K/yr

Supervise and lead our service team.Manage and evaluate Field Technicians to ensure peak performance.Conduct ride-alongs with technicians to ensure high-quality service.Ensure repairs and ...

wagamama USA

Service Manager

Boston, MA · On-site

$57K - $60K/yr

About the Role The Service Manager leads front-of-house and bar operations in a high-volume restaurant, ensuring exceptional guest experiences, seamless service, and strong team performance. This ...

Finch Turf, Inc.

Service Manager

Avon, MA

Bachelor's degree in business management and/or a minimum of three plus (3)+ years' experience in Service Department operations JOB RESPONSIBILITIES * Develops, communicates, enforces, and monitors ...

Burke Plumbing and Heating

Service Manager

Norton, MA · On-site

$60K - $80K/yr

The Service Operations Manager leads all HVAC, plumbing, and electrical field personnel. Reporting directly to the President, this role oversees the Service Coordinator, Dispatcher, and Field ...

Maple & Ash - Boston

Service Manager

Boston, MA

Strong passion and dedication to food, beverage, and service * Polished, professional, and energetic approach to floor management * Ability to work well in a systems-driven environment * Basic ...

Summer Shack

Service Manager

Cambridge, MA · On-site

The Service Manager is a hands-on leadership role responsible for overseeing daily front-of-house operations and ensuring an exceptional guest experience. This role requires a strong hospitality ...

Summer Shack

Service Manager

Cambridge, MA · On-site

DESCRIPTION The Service Manager is a hands-on leadership role responsible for overseeing daily front-of-house operations and ensuring an exceptional guest experience. This role requires a strong ...

Petro

Service Manager

Peabody, MA

$115K/yr

As the Service Manager, you will directly manage HVAC Service and Dispatch staff members. This includes but is not limited to include interviewing, hiring, and training employees; planning, assigning ...

Buffalo Wild Wings

Service Manager

Hanover, MA

$20.75 - $27/hr

GAME TIME ENERGY, LIFETIME EXPERIENCE As a Service Manager, you'll oversee takeout operations and guest entry experience. You will assist in managing shift operations and will coach team members to ...

Buffalo Wild Wings

Service Manager

Hanover, MA · On-site

$20.75 - $27/hr

GAME TIME ENERGY, LIFETIME EXPERIENCE As a Service Manager, you'll oversee takeout operations and guest entry experience. You will assist in managing shift operations and will coach team members to ...

George Washington Toma

Service Manager

East Weymouth, MA · On-site

$65K - $90K/yr

The Service Manager will work closely with the COO and CEO. Responsibilities include but are not limited to: * Providing quality service to customers and team members by managing an efficient and ...

Texas Roadhouse

Service Manager

East Walpole, MA · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Brockton, MA · On-site

$62K - $80K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

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Showing results 21-40

All JobsService JobsService Manager JobsService Manager Jobs in Boston, MA

Service Manager information

See Boston, MA salary details

$35.9K

$76K

$128.7K

How much do service manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service manager in Boston, MA is $76,016.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $87,500.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Boston, MA? The most popular types of Service jobs in Boston, MA are:
What are popular job titles related to Service Manager jobs in Boston, MA? For Service Manager jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Boston, MA look for? The top searched job categories for Service Manager jobs in Boston, MA are:
What cities near Boston, MA are hiring for Service Manager jobs? Cities near Boston, MA with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Boston, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $76,016 per year, or $36.5 per hour.

Service Manager

Texas Roadhouse

Everett, MA • On-site

$65K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Texas Roadhouse rating

5.9

Company rating: 5.9 out of 10

Based on 1,095 frontline employees who took The Breakroom Quiz

45th of 87 rated restaurants

Job description

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie?
Pay:
$65,000.00 - $85,000.00 annually
Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today!
As a Service Manager your responsibilities would include:
  • Driving sales, steps of service, and guest satisfaction
  • In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
  • Providing or directing all Front of House training
  • Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
  • Managing liquor orders and controlling liquor costs
  • Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
  • Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
  • Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
  • Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
  • Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
  • Understanding, managing, and practicing safe food handling procedures

At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.
We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:
  • A choice of medical plans that are best in class
  • Dental and Vision Insurance
  • Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
  • Adoption Assistance
  • Short-Term and Long-Term Disability
  • Life, Accident and Critical Illness Insurance
  • Identity Theft Protection
  • Employee Assistance Program
  • Business Travel Insurance
  • 401(k) Retirement Plan
  • Flexible Spending Accounts
  • Tuition Reimbursements
  • Monthly Profit-Sharing Program
  • Quarterly Restricted Stock Units Program
  • Many opportunities to support your community
  • Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.

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