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Service Manager Jobs in Tennessee (NOW HIRING)

Tire Discounters

Service Manager

Nashville, TN · On-site

$50K - $80K/yr

POSITION OVERVIEW Our Service Managers lead, coach, and motivate the team of Service and Tire Technicians for their store, ensuring the highest quality of service delivery and outstanding customer ...

Tire Discounters

Service Manager

Knoxville, TN · On-site

$55K - $85K/yr

As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. What You'll Do: * Coach, mentor ...

Tire Discounters

Service Manager

Murfreesboro, TN · On-site

$55K - $85K/yr

As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. What You'll Do: * Coach, mentor ...

Tekwell Services, LLC

Service Manager

Knoxville, TN · On-site

Tekwell is looking to add a Service Manager for the Knoxville, TN location! Who we are: Tekwell provides comprehensive service and repair for industrial motors, drives, and pumps. Tekwell has the ...

New

Eco Home Solutions Inc

Service Manager

Crossville, TN · On-site

$20 - $25/hr

The HVAC Service Manager in Lenoir City, TN, is responsible for overseeing the daily operations of the HVAC service department to ensure efficient, high-quality service delivery to residential and ...

Eco Home Solutions Inc

Service Manager

Lenoir City, TN · On-site

$20 - $25/hr

The HVAC Service Manager in Lenoir City, TN, is responsible for overseeing the daily operations of the HVAC service department to ensure efficient, high-quality service delivery to residential and ...

Stark Exterminators

Service Manager

Tellico Plains, TN · On-site

Service Manager Arrow Exterminators is looking to hire a full-time Service Manager to oversee all aspects of Service Center operations including the management of revenue, sales, profit, human ...

New

Arrow Exterminators

Service Manager

Tellico Plains, TN · On-site

$50K - $52K/yr

Service Manager Arrow Exterminators is looking to hire a full-time Service Manager to oversee all aspects of Service Center operations including the management of revenue, sales, profit, human ...

New

NOVO Health Services

Service Manager

Madison, TN · On-site

NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven ...

Morgan Properties

Service Manager

Memphis, TN · On-site

$71K - $86K/yr

Now hiring Service Managers! We are seeking a Service Manager with a "Whatever It Takes" approach to join our team! In this full-time role, you will be responsible for ensuring that the physical ...

Ford of Murfreesboro

Service Manager

Murfreesboro, TN · On-site

We are seeking an experienced and driven Automotive Service Manager to lead a high-volume service department. This role requires a hands-on leader with strong operational discipline, the ability to ...

NOVO Health Services

Service Manager

Madison, TN

NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven ...

New

Arrow Exterminators

Service Manager

Tellico Plains, TN · On-site

$50K - $52K/yr

Service Manager Arrow Exterminators is looking to hire a full-time Service Manager to oversee all aspects of Service Center operations including the management of revenue, sales, profit, human ...

New

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All JobsService JobsService Manager JobsService Manager Jobs in Tennessee

Service Manager information

See Tennessee salary details

$30K

$63.5K

$107.6K

How much do service manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service manager in Tennessee is $63,506.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,200.00 and $73,100.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Tennessee? The most popular types of Service jobs in Tennessee are:
What are popular job titles related to Service Manager jobs in Tennessee? For Service Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Tennessee look for? The top searched job categories for Service Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Service Manager jobs? Cities in Tennessee with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $63,506 per year, or $30.5 per hour.

Service Manager

Ruan Transportation Management Systems

Smyrna, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Ruan Transportation Management Systems rating

7.2

Company rating: 7.2 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

184th of 360 rated logistics

Job description

Manages truck/trailer maintenance for one or more operations. Direct service operations and supervise technicians and support staff in operation. Maximize equipment utility, customer satisfaction and operational profitability.
Responsibilities:
Carrying out the Company's organizational values and operating in accordance with applicable laws, regulations, and Company policies are required functions. Essential and other important responsibilities and duties may include, but are not limited to, the following:
  • Supervise and provide leadership to build and maintain a strong team through effective communications, recruiting, training, coaching, counseling, appraising, rewarding, developing, and succession planning. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Manage the service operations and financial performance at more complex facilities. Assist in creating the service budget. Monitor and maintain the budget. Organize, plan and implement repair solutions that utilize the best cost option to maximize equipment utility and operational profitability.
  • Analyze operating costs, equipment utilization and efficiency, and technician wages/productivity and identify opportunities for improvement. Develop and implement new processes to better meet established organization's needs and operational goals.
  • Manage purchasing of parts, tires, oil and shop supplies and services utilizing Ruan national account programs and manage inventories.
  • Identify and resolve service repair and scheduling problems through timely communication with customers, drivers, vendors and Ruan personnel.
  • Ensure compliance with company rules, DOT, OSHA, EPA, DOL and other government regulatory agencies. Maintain current permits on vehicles.
  • Develop and maintain positive working relationships with customers, on-site personnel, vendors and all levels of Ruan personnel.
  • Maintain shop facility to company standards.
  • Perform other job-related duties and special projects as required.

This is a full time position working onsite in Smyrna, TN.
Schedule: Monday - Friday
Hours: 7:00am - 4:00pm
Job Requirements/Minimum Qualifications:
Education: Associate, Vocational, or Technical Degree or equivalent work experience
Course(s) of Study: Diesel Technician Trade School with current status of ASE Certified Technician or demonstrated competency through equivalent experienced in Diesel Engine Repair, Drive Train, Brakes, Suspension and Steering, Electrical/Electrical Systems, Heating and Air Conditioning, and/or Medium & Heavy Truck PMI (T-2 through T-8). Perfer L2 Advanced Diesel Specialist designation
Experience: 3-5 years
Type of Experience: Minimum of 2 year experience as lead technician or service manager. Requires experience performing mechanical work on a various types of tractors/trailers.
Required Knowledge, Skills, and Abilities:
  1. Must be able to commit to Ruan's value statement by acting with integrity in everything we do.
  2. Must be able to meet behavioral expectations and perform in alignment with our guiding principles: safety, people, customer, performance, and continuous improvement.
  3. Employee should have broad knowledge in DOT rules and regulations. Strong math skills with the ability to compute rates, ratios, and percentages. Must have very good working knowledge of MS Office products and ability to learn various computer software applications. Demonstrated leadership and management ability. Must have good interpersonal and relationship management skills and demonstrate cooperation and teamwork in accomplishing goals and objectives. Must possess excellent verbal and written communications skills. Needs the ability to set priorities and accomplish duties of position with little supervision and direction.

Benefits:
Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401k and Paid Time Off.

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