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Service Manager Jobs in Tennessee (NOW HIRING)

Arrow Exterminators

Service Manager

Tellico Plains, TN · On-site

$50K - $52K/yr

Service Manager Arrow Exterminators is looking to hire a full-time Service Manager to oversee all aspects of Service Center operations including the management of revenue, sales, profit, human ...

New

Jones Motor Company Inc

Service Manager

Savannah, TN · On-site

Automotive Dealership Service Manager Position Summary The Service Manager is responsible for leading the service department's operations to ensure exceptional customer satisfaction, efficient ...

Jones Motor Company Inc

Service Manager

Humboldt, TN · On-site

Automotive Dealership Service Manager Position Summary The Service Manager is responsible for leading the service department's operations to ensure exceptional customer satisfaction, efficient ...

Emerson Properties

Service Manager

Chattanooga, TN · On-site

One Team LLC is seeking an experienced and motivated Service Manager to lead our HVAC, refrigeration, and commercial kitchen equipment service operations. This leadership role is responsible for ...

GEODIS

Service Manager

La Vergne, TN · On-site

$95K - $110K/hr

Service Manager Summary The Service Manager is responsible for managing the overall profitability, assets, and employees of the MHR Service and Parts Departments. The Service Manager is also ...

RNR Tire Express

Service Manager

Johnson City, TN · On-site

$23 - $25/hr

The Service Manager position will oversee and direct the flow of all the work scheduled within the shop including our shop management program, Shop Monkey. They will be responsible for the ...

GEODIS

Service Manager

La Vergne, TN · On-site

Service Manager Summary The Service Manager is responsible for managing the overall profitability, assets, and employees of the MHR Service and Parts Departments. The Service Manager is also ...

FirstKey Homes

Service Manager

Memphis, TN · On-site

The Service Manager provides oversight and direction to Lead Technicians (where applicable), Service Coordinators, Service Technicians, and Vendors, ensuring alignment with company policies ...

RNR Tire Express

Service Manager

Johnson City, TN · On-site

The Service Manager position will oversee and direct the flow of all the work scheduled within the shop including our shop management program, Shop Monkey. They will be responsible for the ...

System One

Service Manager

Nashville, TN · On-site

$76K - $102K/yr

Service Manager Location: Nashville, Tennessee Type: Direct Hire Compensation: $76,000.00 - $102,000.00 Contractor Work Model: Onsite - onsite Overview The Service Manager is responsible for all ...

Bubba's 33

Service Manager

Murfreesboro, TN · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Cortland

Service Manager

Antioch, TN · On-site

Role Overview As the Service Manager, you are responsible for leading the maintenance team and ensuring the physical integrity, safety, and overall functionality of a multimilliondollar multifamily ...

System One

Service Manager

Nashville, TN · On-site

$76K - $102K/yr

Service Manager Location: Nashville, Tennessee Type: Direct Hire Compensation: $76,000.00 - $102,000.00 Contractor Work Model: Onsite - onsite Overview The Service Manager is responsible for all ...

RNR Tire Express

Service Manager

Johnson City, TN · On-site

$23 - $25/hr

The Service Manager position will oversee and direct the flow of all the work scheduled within the shop including our shop management program, Shop Monkey. They will be responsible for the ...

System One

Service Manager

Nashville, TN · On-site

$76K - $102K/yr

Service Manager Location: Nashville, Tennessee Type: Direct Hire Compensation: $76,000.00 - $102,000.00 Contractor Work Model: Onsite - onsite Overview The Service Manager is responsible for all ...

System One

Service Manager

Nashville, TN · On-site

$76K - $102K/yr

Service Manager Location: Nashville, Tennessee Type: Direct Hire Compensation: $76,000.00 - $102,000.00 Contractor Work Model: Onsite - onsite Overview The Service Manager is responsible for all ...

System One

Service Manager

Nashville, TN · On-site

$76K - $102K/yr

Service Manager Location: Nashville, Tennessee Type: Direct Hire Compensation: $76,000.00 - $102,000.00 Contractor Work Model: Onsite - onsite Overview The Service Manager is responsible for all ...

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All JobsService JobsService Manager JobsService Manager Jobs in Tennessee

Service Manager information

See Tennessee salary details

$30K

$63.5K

$107.6K

How much do service manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for service manager in Tennessee is $63,506.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,200.00 and $73,100.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Tennessee? The most popular types of Service jobs in Tennessee are:
What are popular job titles related to Service Manager jobs in Tennessee? For Service Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Tennessee look for? The top searched job categories for Service Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Service Manager jobs? Cities in Tennessee with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $63,506 per year, or $30.5 per hour.

Service Manager

Ford Motor CompanyFord Motor Company

Murfreesboro, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

We are seeking an experienced and driven Automotive Service Manager to lead a high-volume service department. This role requires a hands-on leader with strong operational discipline, the ability to manage large teams, and a track record of driving efficiency, profitability, and customer satisfaction in a fast-paced environment.

Key Responsibilities

  • Oversee daily operations of a high-volume service department, managing service advisors and support staff.
  • Maintain and improve CSI scores while handling a high daily RO count.
    Monitor KPIs including ELR, hours per RO, effective labor rate, comeback ratio, and gross profit.
  • Recruit, train, coach, and retain top-performing service advisors and technicians.
  • Ensure compliance with OEM standards, warranty processes, and dealership policies.
  • Handle escalated customer issues promptly and professionally.
  • Collaborate with Parts, Sales, and BDC departments to maximize throughput and communication.
  • Implement processes that improve speed, accuracy, and overall consistent volume.
  • Manage scheduling, capacity planning, and workflow to support consistent volume.

Qualifications

  • Automotive service management experience in a high-volume dealership.
  • Demonstrated success managing large teams and heavy RO traffic.
  • Strong understanding of the service KPIs and financial performance.  
  • Experience with dealership DMS systems and OEM programs.
  • Exceptional leadership experience (domestic or import)
  • Experience managing 50+ ROs per day or large technician teams.
  • Professional, well-groomed personal appearance.
  • Clean driving record
  • Willing to submit to a pre-employment background check & drug screen

Compensation & Benefits:

  • Medical, Dental & Vision Insurance
  • 401k
  • Life Insurance
  • Paid Vacation
  • Paid Holidays
  • Employee Discounts on products & services

Apply