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Service Manager Jobs in Jackson, TN (NOW HIRING)

Jones Motor Company Inc

Service Manager

Humboldt, TN · On-site

Automotive Dealership Service Manager Position Summary The Service Manager is responsible for leading the service department's operations to ensure exceptional customer satisfaction, efficient ...

Allied Universal

Security Service Manager

Jackson, TN · On-site

$66K/yr

As a Service Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding ...

Allied Universal

Security Service Manager

Jackson, TN · On-site

$66K/yr

As a Service Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front--guiding ...

SM Lawrence

Service Sales Manager

Jackson, TN · On-site

The Service Sales Manager is responsible for leading, developing, and overseeing all service sales activities within the Mechanical, Electrical, and Plumbing (MEP) divisions. This role directs and ...

Comfortsystemsusa

Service Sales Manager

Jackson, TN

The Service Sales Manager is responsible for leading, developing, and overseeing all service sales activities within the Mechanical, Electrical, and Plumbing (MEP) divisions. This role directs and ...

Walmart

Auto Care Center Service Manager

Humboldt, TN · On-site

$19 - $32/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

H&R Agri-Power

Service Technician

Trenton, TN · On-site

Receive tickets from the Service Manager and complete work in a timely manner with little supervision. * Document repairs, maintenance, and parts used to complete the job per company standards.

Agri-power Inc

Service Technician

Trenton, TN

Receive tickets from the Service Manager and complete work in a timely manner with little supervision. * Document repairs, maintenance, and parts used to complete the job per company standards.

H & R Agri-Power

Service Technician

Trenton, TN · On-site

Receive tickets from the Service Manager and complete work in a timely manner with little supervision. * Document repairs, maintenance, and parts used to complete the job per company standards.

Quality Healthcare

Dietary Manager

Jackson, TN · On-site

Oversee food preparation, service, and sanitation procedures * Manage inventory, food orders, and cost control measures * Lead, train, and schedule dietary staff * Collaborate with nursing and ...

Hitachi

IT Service Delivery Manager

Alamo, TN

How you'll make an impact * Lead IT service delivery for assigned factory sites * Serve as the primary IT escalation point for the business * Ensure effective ticket management, triage, and ...

Hitachi, Ltd.

IT Service Delivery Manager

Alamo, TN · On-site

How you'll make an impact * Lead IT service delivery for assigned factory sites * Serve as the primary IT escalation point for the business * Ensure effective ticket management, triage, and ...

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Service Manager information

See Jackson, TN salary details

$31.3K

$66.4K

$112.4K

How much do service manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for service manager in Jackson, TN is $66,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,300.00 and $76,400.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Jackson, TN? The most popular types of Service jobs in Jackson, TN are:
What are popular job titles related to Service Manager jobs in Jackson, TN? For Service Manager jobs in Jackson, TN, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Jackson, TN look for? The top searched job categories for Service Manager jobs in Jackson, TN are:
What cities near Jackson, TN are hiring for Service Manager jobs? Cities near Jackson, TN with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Jackson, TN as of August 2026, with employment types broken down into 76% Full Time, 23% Part Time, and 1% Temporary. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $66,396 per year, or $31.9 per hour.

Service Manager

Jones Motor Company Inc

Humboldt, TN • On-site

Full-time

Re-posted 2 days ago

Job description

Automotive Dealership Service Manager

Job Description

Position Summary

The Service Manager is responsible for leading the service department’s operations to ensure exceptional customer satisfaction, efficient workflow, profitability, and compliance with dealership and manufacturer standards. This role oversees service advisors, technicians, warranty administration, and service operations while maintaining high standards of quality, safety, and performance.

Key Responsibilities

Department Leadership & Operations

  • Direct and manage all daily service department activities

  • Hire, train, coach, and evaluate service advisors, technicians, and support staff

  • Establish clear performance expectations and accountability

  • Ensure proper staffing levels and effective scheduling

Customer Experience

  • Ensure a consistently high level of customer satisfaction and retention

  • Resolve customer complaints and service concerns promptly and professionally

  • Monitor CSI scores and implement improvement strategies

  • Maintain a customer-first service culture

Financial & Performance Management

  • Meet or exceed departmental revenue, gross profit, and expense targets

  • Monitor labor sales, parts sales, effective labor rate (ELR), and productivity

  • Control costs and maximize profitability without sacrificing quality

  • Review financial statements and service KPIs regularly

Workflow & Efficiency

  • Oversee repair order flow to ensure timely vehicle repairs and minimal delays

  • Improve technician productivity and shop efficiency

  • Ensure accurate repair documentation and quality control checks

  • Coordinate with parts department to ensure parts availability

Warranty & Compliance

  • Ensure proper warranty claim processing and documentation

  • Maintain compliance with OEM requirements and dealership policies

  • Ensure adherence to safety, environmental, and regulatory standards

Facility & Equipment Management

  • Maintain service department tools, equipment, and cleanliness

  • Ensure a safe and organized work environment

  • Oversee equipment maintenance and calibration


  • Work Environment

    • Automotive dealership service department

    • Extended hours, including some evenings or Saturdays

    • Frequent interaction with customers, technicians, and management

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