Chef de service, Service a la clientele - Description de poste Lieu : St-Hyacinthe Horaires : Temps ... Veiller a l'utilisation optimale du systeme ERP et des outils CRM pour soutenir les operations et ...
Chef de service, Service a la clientele - Description de poste Lieu : St-Hyacinthe Horaires : Temps ... Veiller a l'utilisation optimale du systeme ERP et des outils CRM pour soutenir les operations et ...
Maintain a working relationship with the District Service Manager to advise of activity/changes related to sales opportunities in assigned territory. * Establish and maintain effective, communicative ...
Maintain a working relationship with the District Service Manager to advise of activity/changes related to sales opportunities in assigned territory. * Establish and maintain effective, communicative ...
Service Supervisor, Underground
Val-d'or, QC · On-site
CA$110K - CA$125K/yr
... managing through change and uncertainty, and influence) . At SMS Equipment, safety is one of our ... service. A few of the many benefits of working with SMS Equipment include competitive wages ...
Service Supervisor, Underground
Val-d'or, QC · On-site
CA$110K - CA$125K/yr
... managing through change and uncertainty, and influence) . At SMS Equipment, safety is one of our ... service. A few of the many benefits of working with SMS Equipment include competitive wages ...
QC · On-site
Maintain a working relationship with the District Service Manager to advise of activity/changes related to sales opportunities in assigned territory. * Establish and maintain effective, communicative ...
QC · On-site
Maintain a working relationship with the District Service Manager to advise of activity/changes related to sales opportunities in assigned territory. * Establish and maintain effective, communicative ...
CA$19/hr
Report to management in the following order: Valet Supervisor on duty, service support manager, assistant service manager, service manager, and general manager. * Perform other as directed or ...
CA$19/hr
Report to management in the following order: Valet Supervisor on duty, service support manager, assistant service manager, service manager, and general manager. * Perform other as directed or ...
Assistant Manager Food Service Backstage Employment Status: Full-Time and Part-Time Starting Hourly Rate: 28.00 Address: 1275 St-Antoine Ouest Montreal QC H3C5L2 New Hire Schedule: Horaire variable ...
Assistant Manager Food Service Backstage Employment Status: Full-Time and Part-Time Starting Hourly Rate: 28.00 Address: 1275 St-Antoine Ouest Montreal QC H3C5L2 New Hire Schedule: Horaire variable ...
Assistant Manager Food Service Backstage Employment Status: Full-Time and Part-Time Starting Hourly Rate: 28.00 Address: 1275 St-Antoine Ouest Montreal QC H3C5L2 New Hire Schedule: Horaire variable ...
Assistant Manager Food Service Backstage Employment Status: Full-Time and Part-Time Starting Hourly Rate: 28.00 Address: 1275 St-Antoine Ouest Montreal QC H3C5L2 New Hire Schedule: Horaire variable ...
CA$19/hr
Report to management in the following order: Valet Supervisor on duty, service support manager, assistant service manager, service manager, and general manager. * Perform other as directed or ...
CA$19/hr
Report to management in the following order: Valet Supervisor on duty, service support manager, assistant service manager, service manager, and general manager. * Perform other as directed or ...
Accepts assigned work orders from Service Dispatcher, Planner and Manager in order to begin diagnosing and planning work required to repair the units. * Makes mechanical repairs to equipment after a ...
Accepts assigned work orders from Service Dispatcher, Planner and Manager in order to begin diagnosing and planning work required to repair the units. * Makes mechanical repairs to equipment after a ...
Service Manager or Service Location Manager Revenue Generating: Yes Purpose Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned ...
Service Manager or Service Location Manager Revenue Generating: Yes Purpose Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned ...
SAP AMS - Service Delivery Manager
Montreal, QC · On-site +1
The ideal candidate will manage service performance, coordinate cross-functional teams, and serve as a trusted partner to clients, helping drive stability, continuous improvement, and value ...
SAP AMS - Service Delivery Manager
Montreal, QC · On-site +1
The ideal candidate will manage service performance, coordinate cross-functional teams, and serve as a trusted partner to clients, helping drive stability, continuous improvement, and value ...
Regional manager
CA$31.03/hr
Living environment manager and multidisciplinary service ABOUT US Rich in its family history and expertise in managing care and services for residents, the family business Groupe Santé Nadon is a ...
Regional manager
CA$31.03/hr
Living environment manager and multidisciplinary service ABOUT US Rich in its family history and expertise in managing care and services for residents, the family business Groupe Santé Nadon is a ...
Managing client concerns with professionalism and confidence * Supporting occupancy and revenue ... Reinforce service, sales, and documentation standards * Monitor reservation accuracy and revenue ...
Managing client concerns with professionalism and confidence * Supporting occupancy and revenue ... Reinforce service, sales, and documentation standards * Monitor reservation accuracy and revenue ...
Managing client concerns with professionalism and confidence * Supporting occupancy and revenue ... Reinforce service, sales, and documentation standards * Monitor reservation accuracy and revenue ...
Managing client concerns with professionalism and confidence * Supporting occupancy and revenue ... Reinforce service, sales, and documentation standards * Monitor reservation accuracy and revenue ...
Plan, in collaboration with the food service manager, short-term menus according to residents' needs and available products, to ensure variety and quality of menus, while respecting budgets;
Plan, in collaboration with the food service manager, short-term menus according to residents' needs and available products, to ensure variety and quality of menus, while respecting budgets;
Gestionnaire du service a la clientele The Customer Service Supervisor is responsible for ensuring ... Evaluate and manage team performance against defined goals and performance metrics. * Identify key ...
Gestionnaire du service a la clientele The Customer Service Supervisor is responsible for ensuring ... Evaluate and manage team performance against defined goals and performance metrics. * Identify key ...
Le detenteur du poste est responsable de la livraison en Temps, Cout, Qualite et Performance (TCQP) du fuselage centrale du programme Global 8000 au sein de Airbus Atlantique Canada. Missions ...
Le detenteur du poste est responsable de la livraison en Temps, Cout, Qualite et Performance (TCQP) du fuselage centrale du programme Global 8000 au sein de Airbus Atlantique Canada. Missions ...
The Supervisor, Customer Service - Import will head an experienced team within the Montreal ... You will monitor workloads, manage CRM and case queues, and act as the subjectmatter expert for all ...
The Supervisor, Customer Service - Import will head an experienced team within the Montreal ... You will monitor workloads, manage CRM and case queues, and act as the subjectmatter expert for all ...
Field Service Technician
Montreal, QC · On-site
About the Role Reporting to the Field Service Manager, the Field Service Technician is responsible for performing all service work on ourfiltered water systems, including bottle less water coolers ...
Field Service Technician
Montreal, QC · On-site
About the Role Reporting to the Field Service Manager, the Field Service Technician is responsible for performing all service work on ourfiltered water systems, including bottle less water coolers ...
CA$17.25 - CA$17.50/hr
Les superviseurs des services alimentaires supervisent, dirigent et coordonnent les activités des ... Expérience en gestion de restaurant un atout / Previous management experience preferred * Avoir ...
Quick apply
CA$17.25 - CA$17.50/hr
Les superviseurs des services alimentaires supervisent, dirigent et coordonnent les activités des ... Expérience en gestion de restaurant un atout / Previous management experience preferred * Avoir ...
Service Manager information
See Quebec salary details
$25K - $31.5K
4% of jobs
$31.5K - $38K
9% of jobs
$44.2K is the 25th percentile. Wages below this are outliers.
$38K - $44.5K
13% of jobs
$44.5K - $51K
14% of jobs
The median wage is $55.6K / yr.
$51K - $57.5K
15% of jobs
$57.5K - $64K
13% of jobs
$68.9K is the 75th percentile. Wages above this are outliers.
$64K - $70.5K
11% of jobs
$70.5K - $77K
11% of jobs
$77K - $83.5K
6% of jobs
$83.5K - $90K
3% of jobs
$90K - $96.5K
2% of jobs
$25K
$60.1K
$96.5K
How much do service manager jobs pay per year?
As of Sep 4, 2026, the average yearly pay for service manager in Quebec is $60,138.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $72,000.00 per year, depending on experience, location, and employer.
What is a service manager?
Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.
What does a service manager do?
A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.
What are the key skills and qualifications needed to thrive as a service manager, and why are they important?
To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
How does a service manager typically collaborate with other departments to improve customer satisfaction?
Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.
What is the difference between Service Manager vs Customer Service Supervisor?
| Aspect | Service Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are common | Often requires a high school diploma or associate degree; some roles prefer customer service certifications |
| Work Environment | Oversees service departments, manages teams, and interacts with clients in service centers or corporate offices | Supervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings |
| Employer & Industry Usage | Used across industries like automotive, IT, hospitality, and facilities management | Common in retail, telecommunications, and hospitality sectors |
The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.
Is a service manager a stressful job?
A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Quebec?
The most popular types of Service jobs in Quebec are:
What are popular job titles related to Service Manager jobs in Quebec?
For Service Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Quebec look for?
The top searched job categories for Service Manager jobs in Quebec are:
What cities in Quebec are hiring for Service Manager jobs?
Cities in Quebec with the most Service Manager job openings:
Full-time
Re-posted 13 days ago
Key responsibilities
Superviser, soutenir et mobiliser les trois superviseurs pour assurer une gestion efficace de leurs équipes respectives.
Assurer l'atteinte des objectifs de performance du service, notamment la satisfaction client, le temps de réponse et la qualité.
Developper, mettre à jour et faire respecter les politiques, procédures et standards du service à la clientèle.
Job description
Job Description:
Rejoignez notre mission - Nourrir l'avenir
Poste: Chef de service, Service a la clientele - Description de poste
Lieu: St-Hyacinthe
Horaires: Temps plein
Type de poste : Nouveau
Pourquoi nous rejoindre?
Preparez-vous a prendre en main votre carriere chez Trouw Nutrition, une entreprise du groupe Nutreco. En tant que leaders mondiaux de la nutrition animale et des aliments pour aquaculture, notre objectif commun, Nourrir l'Avenir , contribue a avoir un impact positif a l'echelle mondiale pour les generations a venir. Rejoignez-nous dans ce role porteur de sens et participez a la production d'aliments pour animaux de maniere durable pour une population en croissance. Prenez en main votre orientation, developpez vos competences et tracez votre propre chemin
Ce que vous ferez
Sous la responsabilite de la directrice des operations, le titulaire du poste assure la gestion operationnelle du service a la clientele, incluant la supervision de trois superviseurs et l'encadrement d'une equipe d'une dizaine de representants repartis sur differents sites dans plusieurs provinces. Il veille a la performance, la qualite du service et l'amelioration continue des processus operationnels.
Responsabilites principales
- Encadrer, soutenir et mobiliser les trois superviseurs afin d'assurer une gestion efficace de leurs equipes respectives.
- Assurer l'atteinte des objectifs de performance du service (satisfaction client, temps de reponse, qualite).
- Developper, mettre a jour et faire respecter les politiques, procedures et standards du service a la clientele.
- Optimiser les processus internes pour garantir une experience client fluide et coherente.
- Assurer une communication interne et externe claire, structuree et efficace.
- Effectuer des recommandations en proposant a la directrice des operations des indicateurs de satisfaction client, assurer le suivi des indicateurs operationnels du service et mettre en place des actions concretes pour en ameliorer la performance.
- Veiller a l'utilisation optimale du systeme ERP et des outils CRM pour soutenir les operations et ameliorer l'efficacite.
- Collaborer etroitement avec les autres departements (logistique, ventes, production, finances, TI, etc.) afin de resoudre les enjeux recurrents et harmoniser les processus.
- Participer activement a la transformation digitale du secteur, incluant l'implantation ou l'amelioration d'outils technologiques.
- Suivre, analyser et transmettre les commentaires clients aupres des parties prenantes pour alimenter les initiatives d'amelioration continue.
- Contribuer a la planification des ressources, a la repartition de la charge de travail et a la gestion du budget operationnel du service.
- Assurer le developpement des competences de l'equipe (coaching, plans de formation, evaluations de performance).
Profil recherche
- Diplome universitaire de 1er cycle dans une discipline pertinente (administration, gestion, service a la clientele, ou equivalent).
- Minimum de 7 annees d'experience pertinente en service a la clientele dans un environnement complexe et bilingue, incluant au moins 4 annees en gestion d'equipe (supervision de representants, chefs d'equipe ou superviseurs), ainsi qu'une experience en environnement multisites ou en milieu operationnel.
Vous aurez egalement besoin de:
- Maitrise des logiciels de type CRM.
- Maitrise de la suite Office (niveau avance Excel et Power BI).
- Experience significative avec des logiciels ERP (ex. implantation, mise a jour, etc.).
- Excellentes aptitudes en communication, leadership et gestion du changement.
- Forte capacite d'analyse operationnelle, de planification des activites et de resolution de problemes en contexte de service a la clientele.
- Orientation client marquee et aisance a gerer des situations complexes.
- Leadership collaboratif, bienveillance et capacite a mobiliser une equipe diversifiee.
- Parfaitement bilingue, a l'oral comme a l'ecrit.
Ce que vous recevrez
En rejoignant Nutreco, vous integrerez le groupe SHV, un ensemble diversifie d'entreprises presentes a l'international. Vous beneficierez d'un vaste reseau d'experts et de nombreuses opportunites de carriere a l'echelle mondiale. Vous profiterez egalement du soutien de l'une des plus grandes entreprises privees au monde, reconnue pour sa stabilite et sa vision a long terme.
De plus, vous beneficierez:
- D'un regime de retraite avantageux avec contribution de l'employeur des votre premier jour!
- D'une couverture sante competitive (medicale, dentaire, optique et compte epargne sante) des votre premier jour!
- D'une allocation pour les frais d'invalidite (court et long terme) et de sante mentale
- D'un complement de conge maternite et d'un remboursement des frais de scolarite
- De 15 jours de conges payes des votre arrivee (echelonnes)
- D'une prime annuelle
Comment et pourquoi en savoir plus
Nous vous offrons une carriere enrichissante, pleine de sens et objectif. Vous serez fier(ere) du role important que vous jouez au quotidien et de votre contribution a nourrir l'avenir. Si vous souhaitez nous rejoindre, preparez-vous a prendre en main votre progression, votre potentiel et votre carriere. Nous nous engageons a examiner toutes les candidatures sous cinq jours ouvrables et vous recontacterons dans les meilleurs delais.
#Ownit
Veuillez noter que les candidats postulant a des offres d'emploi au Canada doivent etre autorises a travailler de maniere independante au Canada. Aucun parrainage de l'employeur n'est disponible pour ce poste.
Les candidats retenus et a qui le poste sera offert devront subir une verification des antecedents criminels.
Nous sommes engages en faveur de l'equite en emploi et encourageons les candidatures de personnes qualifiees, y compris les femmes, les peuples autochtones, les personnes en situation de handicap et les membres des minorites visibles.
Informations supplementaires
Accessibilite :
Nutreco s'engage a offrir une experience de recrutement accessible et inclusive. Des amenagements sont disponibles sur demande a n'importe quelle etape du processus d'embauche. Si vous avez besoin d'aide, veuillez nous en informer et nous travaillerons avec vous pour repondre a vos besoins.
Divulgation concernant le filtrage par Intelligence Artificielle :
Nutreco n'utilise pas l'intelligence artificielle (IA) ni d'outils de prise de decision automatisee pour filtrer, evaluer ou selectionner les candidats a aucune etape du processus de recrutement. Toutes les candidatures sont examinees directement par notre equipe d'acquisition de talents et par les gestionnaires d'embauche.
Admissibilite :
Les candidats postulant a un poste doivent deja etre autorises a travailler de maniere autonome dans le pays ou le poste est base. Le parrainage par l'employeur n'est pas disponible pour ce role.
Verification des antecedents :
Les candidats retenus a qui un poste sera offert devront se soumettre a une verification des antecedents criminels
Equite en matiere d'emploi :
Nous sommes engages envers l'equite en emploi et encourageons les candidatures de personnes qualifiees, incluant les femmes, les peuples autochtones, les personnes en situation de handicap et les membres des minorites visibles.
Declaration sur la transparence salariale :
La remuneration des postes chez Nutreco varie en fonction de nombreux facteurs, notamment les competences, la formation et le niveau d'experience. Nous croyons en l'importance de l'equite salariale et tenons compte de l'equite interne parmi nos employes actuels lors de toute offre finale
#SPTN
Our organisation:
Trouw Nutrition is the global leader in innovative feed specialties, premixes and nutritional services for the animal nutrition industry. Trouw Nutrition provides species-specific nutritional solutions consisting of feed concepts, products and nutritional know-how. The unique combination of products, models and services Trouw Nutrition offers, boosts productivity and supports animal health through all life stages, contributing to our customers' peace of mind. Trouw Nutrition's nutrition solutions have met the need of farmers and home-mixers, feed producers, integrators and distributors. Trouw Nutrition has locations in 25 countries and around 5000 employees. Our mission is Feeding the Future.
Equal Opportunity Employer:
Trouw Nutrition is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Trouw Nutrition is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.