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Service Manager Jobs in Quebec (NOW HIRING)

IGA Famille Lambert Clermont

As a service assistant manager you will have to: * provide team members with the necessary feedback for their professional development and the achievement of established goals; * respect the ...

Walmart

(CAN) Customer Service Manager

Montreal, QC · On-site

CA$19.05/hr

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide ...

Walmart

(CAN) Customer Service Manager

Laval, QC · On-site

CA$19.55/hr

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide ...

Walmart

(CAN) Customer Service Manager

Rimouski, QC · On-site

CA$19.55/hr

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide ...

Walmart

(CAN) Customer Service Manager

Levis, QC · On-site

CA$19.05/hr

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide ...

Walmart

(CAN) Customer Service Manager

Rimouski, QC · On-site

CA$19.55/hr

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide ...

Walmart

(CAN) Customer Service Manager

Alma, QC · On-site

CA$19.05/hr

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide ...

Walmart

(CAN) Customer Service Manager

Granby, QC · On-site

CA$19.05/hr

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide ...

Walmart

(CAN) Customer Service Manager

Lac-megantic, QC · On-site

CA$19.55/hr

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide ...

Walmart

(CAN) Customer Service Manager

Baie-comeau, QC · On-site

CA$19.05/hr

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide ...

Walmart

(CAN) Customer Service Manager

Joliette, QC · On-site

CA$19.05/hr

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide ...

Walmart

CA$19.05/hr

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide ...

RONA

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box ...

RONA

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box ...

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All JobsService JobsService Manager JobsService Manager Jobs in Quebec

Service Manager information

See Quebec salary details

$25K

$60.1K

$96.5K

How much do service manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for service manager in Quebec is $60,138.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Quebec? The most popular types of Service jobs in Quebec are:
What are popular job titles related to Service Manager jobs in Quebec? For Service Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Quebec look for? The top searched job categories for Service Manager jobs in Quebec are:
What cities in Quebec are hiring for Service Manager jobs? Cities in Quebec with the most Service Manager job openings:
Service Manager jobs near you

Assistant service manager

IGA Complexe Desjardins

Montreal, QC • On-site

Full-time

Posted 9 days ago

Job description

Number of hours per week : between 40 and 40

Shift : Day, Evening

Availability : Anytime

We offer employees competitive total compensation packages that vary by position and location. Some websites that display our job openings may provide salary estimates without our knowledge. These estimates are based on similar jobs and offers for general comparison purposes, but are not provided by our organization or monitored for accuracy. We are happy to discuss position-specific compensation details with selected candidates to move forward in the recruitment process.


Become an assistant manager!
Are you curious to learn more about food, are you motivated and resourceful?
In your family are you considered to be the one you can always count on?
Then this job should interest you!

You might be wondering if you can apply if ...
Do you have a sense of leadership and a sense of responsibility?
YES ! As long as you are interested in discovering this role, we want to talk to you !!!
Do you have a high school diploma or equivalent and 2 years of retail or customer service experience?
YES ! Send us your CV, we want to meet you !!!


What might a typical day look like?
As a service assistant manager you will have to:

  • provide team members with the necessary feedback for their professional development and the achievement of established goals;
  • respect the standards and the image of the banner;
  • collaborate with production and customer service clerks;
  • ensure the implementation of exceptional customer service

Apply