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Service Manager Jobs in Quebec (NOW HIRING)

Cineplex

The Service Manager (SM) shall work to ensure policies, procedures and standards are being followed and adhered to in all guest facing and culinary areas within their location. Responsibilities shall ...

STERIS

Equipment Service Technician

Quebec, QC · On-site

Maintain a working relationship with the District Service Manager to advise of activity/changes related to sales opportunities in assigned territory. * Establish and maintain effective, communicative ...

STERIS

Equipment Service Technician

Quebec, QC · On-site

Maintain a working relationship with the District Service Manager to advise of activity/changes related to sales opportunities in assigned territory. * Establish and maintain effective, communicative ...

Grainger Businesses

CA$90K - CA$150K/yr

Position Details The Customer Service Centre Improvement Manager is responsible for leading and supporting continuous improvement initiatives across Customer Service Centres to enhance customer ...

SMS Equipment

Service Supervisor, Underground

Val-d'or, QC · On-site

CA$110K - CA$125K/yr

... managing through change and uncertainty, and influence) . At SMS Equipment, safety is one of our ... service. A few of the many benefits of working with SMS Equipment include competitive wages ...

Eppendorf SE

Field Service Engineer f/m/d

Montreal, QC

CA$75K - CA$80K/yr

Document and manage all service activities, billing and quality records accurately, whether working inhouse, at customer facilities or remotely, ensuring traceability and compliance with our quality ...

Consultation Novo Management inc.

In this position, you will report to the Field Service Manager. This position is mainly located in Sudbury, North Bay, Thunder Bay, Ontario, Prince George, British Columbia but we are happy to offer ...

STERIS Canada Sales ULC (Canada Sales)

QC · On-site

Maintain a working relationship with the District Service Manager to advise of activity/changes related to sales opportunities in assigned territory. * Establish and maintain effective, communicative ...

Td

Manager, personal financial services

Montreal, QC · On-site

... service the customer's needs Provide total financial reviews and provide appropriate ... and manage risks, and escalate non-standard, high risk transactions / activities as necessary ...

HollisWealth

Manager, IT Service Delivery

Quebec, QC · Hybrid

As Manager, IT Service Delivery - Industrial Alliance, Auto and Home Insurance, you will play a key role in delivering technology solutions, managing the lifecycle of information assets, and ...

HollisWealth

Manager, IT Service Delivery

Quebec, QC · Hybrid

As Manager, IT Service Delivery - Industrial Alliance, Auto and Home Insurance, you will play a key role in delivering technology solutions, managing the lifecycle of information assets, and ...

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All JobsService JobsService Manager JobsService Manager Jobs in Quebec

Service Manager information

See Quebec salary details

$25K

$60.1K

$96.5K

How much do service manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for service manager in Quebec is $60,138.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Quebec? The most popular types of Service jobs in Quebec are:
What are popular job titles related to Service Manager jobs in Quebec? For Service Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Quebec look for? The top searched job categories for Service Manager jobs in Quebec are:
What cities in Quebec are hiring for Service Manager jobs? Cities in Quebec with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Quebec as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $60,138 per year, or $28.9 per hour.

Rédacteur de service / Service Writer

Brandt

Laval, QC

Full-time

Re-posted 18 days ago

Job description

Brandt est actuellement à la recherche d'un rédacteur de service pour sa succursale de Laval Construction & Foresterie. Le rédacteur est responsable d’aider le directeur du service à maintenir à jour les rapports et les dossiers pour assurer le bon fonctionnement du service après-vente. 

Fonctions et responsabilités

  • Répondre aux demandes des clients internes et externes concernant le service après-vente
  • Ouvre les bons de travail selon les directives du directeur du service / contremaître d'atelier et garde le contrôle jusqu'à ce qu'ils soient fermés et facturés
  • Maintenir la bibliothèque de services avec des informations à jour (ex. classement des bulletins, manuels, multimédia, etc.) sous la supervision directe du directeur du service
  • Maintenir tous les dossiers du département du service bien classés
  • Mettre à jour les profils des clients à l'aide de l’information sur l'équipement, les heures ou d'autres informations qui se trouvent sur les bons de travail des clients
  • S’assurer d’avoir le nécessaire au niveau des outils et accessoires de travail et préparer les commandes de remplacement
  • Peut être appelé à préparer des rapports sur l'efficacité des techniciens de service
  • Peut être appelé à traiter les réclamations de garantie et / ou des réclamations d'amélioration de produit, y compris le calcul des frais, la soumission et le suivi
  • D’autre tâches peuvent être assignées

Qualifications/exigences

  • Connaissance de base des pratiques comptables
  • Connaissance des procédures de bureau
  • Posséder une compréhension générale des termes mécaniques / techniques, un atout

Expérience requise

  • Habileté à utiliser des applications de bureau standard telles que Microsoft Office et les fonctions Internet
  • Diplôme d'études secondaires ou expérience équivalente

 ----------------

Brandt is currently seeking a Service Writer for our Laval Construction & Forestry location. This position is responsible for assisting the Service Manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Duties and Responsibilities

  • Fields internal and external customer inquiries to the Service Department
  • Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
  • Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
  • Maintains Service Department filing and records
  • Updates customer profiles using equipment, hours, or other information from the customer work orders
  • Maintains accessories and supplies and prepares replacement orders
  • May prepare Service Technician efficiency reports
  • May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

Required Skills

  • Knowledge of office procedures
  • General understanding of mechanical/technical terms is preferred
  • Basic knowledge of accounting practices

Required Experience

  • Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions
  • High School Diploma or equivalent experience

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