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Service Manager Jobs in Laval, QC (NOW HIRING)

Cintas

Service Manager

Boucherville, QC · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Requisition Number : 231129 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Morson Talent

Service Manager

Montreal, QC · On-site

$90K - $105K/yr

Service Manager Reporting to the Director of Operations, the Service Manager is responsible for the overall leadership, coordination, and performance of the Technical Services function. The role ...

RONA

Merchandising Service Manager

Montreal, QC · On-site

The Merchandising Service Manager (MSM) is primarily responsible for overseeing store execution of all merchandising, project, and merchandising servicing activities and to ensure a clean, safe ...

RONA

Merchandising Service Manager

Laval, QC · On-site

The Merchandising Service Manager (MSM) is primarily responsible for overseeing store execution of all merchandising, project, and merchandising servicing activities and to ensure a clean, safe ...

RONA

Merchandising Service Manager

Laval, QC · On-site

The Merchandising Service Manager (MSM) is primarily responsible for overseeing store execution of all merchandising, project, and merchandising servicing activities and to ensure a clean, safe ...

RONA

Merchandising Service Manager

Laval, QC

The Merchandising Service Manager (MSM) is primarily responsible for overseeing store execution of all merchandising, project, and merchandising servicing activities and to ensure a clean, safe ...

Walmart

(CAN) Customer Service Manager

Montreal, QC · On-site

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...

Metso Outotec

Field Service Manager - BDH

Montreal, QC · On-site

  • PTO

Introduction We are looking for a Manager - Field Service Benefication to join our Market Area North and Central America Services team . In this role, you will lead the Field Service Beneficiation ...

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Service Manager information

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
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The top searched job categories for Service Manager jobs in Laval, QC are:

What cities near Laval, QC are hiring for Service Manager jobs?

Cities near Laval, QC with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Laval, QC as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 3% Contract, and 1% Nights. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution.

Service Manager

Cintas

Boucherville, QC • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 28 days ago

Cintas rating

7.7

Company rating: 7.7 out of 10

Based on 476 frontline employees who took The Breakroom Quiz

170th of 492 rated business services

Job description

Requisition Number: 231129

Job Description

Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.

Skills/Qualifications

Required

  • A valid, full, unrestricted driver's license
  • High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred

Preferred

  • Management experience
  • Experience in industrial sales or customer service
  • Availability to start within two weeks after offer made/accepted

Benefits
Cintas provides extended health care coverage for many services not covered by the Provincial Health Care System. This coverage is provided at no cost to employee-partners. 


Additionally, our employee-partners enjoy:


    Competitive Pay 
    Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
    Disability, Life and AD&D Insurance, 100% Company Paid
    Paid Vacation and Holidays 
    Skills Development, Training and Career Advancement Opportunities


Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index. 


In accordance with applicable laws (including human rights and accessibility legislation), accommodations will be provided in all parts of the hiring process. Applicants are required to make their needs known in advance.


Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, provincial, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Service 
Organization: Rental
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift
Position Type: New Position

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