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Service Manager Jobs in Quebec (NOW HIRING)

RONA

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box ...

#twiceasnice Recruiting

CA$130K - CA$150K/yr

Regional Field Service Manager (Power Transformers Exp. Req.) Location: USA Remote + Travel Salary: $130,000-$150,000 + Annual Bonus (Est ~20%-30%) + Benefits Benefits: Medical, Dental, Vision, Life ...

Andritz

Small Service and OM Manager

Pointe-claire, QC · On-site

The Hydro Small Services and Operations & Maintenance Manager responsible of the business development and growth related to this important sector of activities for the Andritz Hydro Service and Rehab ...

Hapag-Lloyd AG

Manager Customer Service

Montreal, QC · Hybrid

In this role, you will oversee team workloads, CRM activity, and case management queues to ensure service standards are consistently met and customer expectations are exceeded. Leveraging your ...

Eppendorf SE

Field Service Engineer f/m/d

Montreal, QC

CA$75K - CA$80K/yr

Document and manage all service activities, billing and quality records accurately, whether working inhouse, at customer facilities or remotely, ensuring traceability and compliance with our quality ...

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Service Manager information

See Quebec salary details

$25K

$60.1K

$96.5K

How much do service manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for service manager in Quebec is $60,138.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Quebec? The most popular types of Service jobs in Quebec are:
What are popular job titles related to Service Manager jobs in Quebec? For Service Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Quebec look for? The top searched job categories for Service Manager jobs in Quebec are:
What cities in Quebec are hiring for Service Manager jobs? Cities in Quebec with the most Service Manager job openings:
Service Manager jobs near you

Merchandising Service Manager

RONA

Full-time

Posted 20 days ago

Job description

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated dealer stores.

With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors. You’ve got the talent? We’ve got the tools!

Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match. By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc. Opportunities for advancement within the company An employer that’s involved in the community Teamwork and ongoing training A comprehensive training program for all new hires A student incentive program And much more!

Become a key member of the Rona team! Make a difference by optimizing product presentation and ensuring compliance with visual standards. By putting your technical skills to good use, you'll benefit from ongoing training and stimulating challenges in a dynamic environment, while contributing directly to an exceptional customer experience and a well-organized store.

Your role: Assemble and dismantle displays according to seasonal changes, merchandise arrivals and stock levels Ensure that merchandise placed on displays complies with planograms and the company's visual presentation standards Ensure that available inventory above the bay is shelved, that all price tags are properly positioned, and that products are brought forward when needed Greet customers in a professional and friendly manner and refer them to a member of the in-store team if they need specific advice Ensure cleanliness and convenience, so that products are accessible and customers can move easily through the aisles Other related tasks to ensure the store runs smoothly What we're looking for: Working knowledge of basic tools needed for the job, such as hand tools, drills, and saws (preferred) Ability to prioritize tasks Ability to move heavy objects using the appropriate equipment Experience in forklift driving (an asset) Ability to utilize web-based computer programs to accomplish assigned tasks Ability to understand and perform basic arithmetic (addition, subtraction) Available to work from 6 a.m. to 3 p.m., Monday to Friday If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs. RONA is committed to encouraging diversity and inclusion.

We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

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