ZipRecruiter

Log In

1

Service Director Jobs in Quebec (NOW HIRING)

Aramark

Food Service Director

Mirabel, QC · On-site

CA$75K - CA$80K/yr

Reporting to the General Manager, the Food Service Director plays a key leadership role in delivering an exceptional dining experience and driving operational excellence. This position is responsible ...

La Pérade Ford

Prends les commandes de notre département du service ! Chez La Pérade Ford , notre atelier carbure à plein régime et notre réputation repose sur la satisfaction de notre clientèle. Nous sommes ...

Villa Ste-Rose

Head of Service - Leisure

Laval, QC · On-site

We are looking for a Team Leader in the middle of life to join our beautiful big family at Villa Ste-Rose. Do you like to create moments of happiness for seniors? Do you like to unleash your ...

FORTE' SPORTS MEDICINE & ORTHOPEDICS

... service delivery. * Partner with physicians, executive leadership, and interdisciplinary ... Direct staffing, onboarding, employee development, performance management, budgeting, and strategic ...

Légende

Director, Health Services

Greenfield Park, QC · On-site

The opportunity to develop your career with us, where some of our general managers started as directors of health services; An opportunity to work with like-minded colleagues. What you bring to ...

Ubisoft

Production Director - Services

Montreal, QC · On-site

As a Production Director - Services at Ubisoft Montréal, you will oversee production activities for the Hélix graphics team. You will support the delivery of visual production services, including ...

IQVIA LLC

$168 - $238/hr

Gérer les services aux occupants, tels que le courrier, la reprographie et la restauration ... Direct maintenance, security and utility management programs, including the implementation of ...

Talentuch

Director of Professional Services

Montreal, QC · On-site +1

The Director of Professional Services will be responsible for leading and directing all implementation efforts from project conception to completion extending to support. You will manage all aspects ...

next page

Showing results 1-20

All JobsService JobsService Director JobsService Director Jobs in Quebec

Service Director information

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Quebec?

The most popular types of Service jobs in Quebec are:

What are popular job titles related to Service Director jobs in Quebec?

For Service Director jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Service Director jobs in Quebec look for?

The top searched job categories for Service Director jobs in Quebec are:

What cities in Quebec are hiring for Service Director jobs?

Cities in Quebec with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Food Service Director

Aramark

Mirabel, QC • On-site

CA$75K - CA$80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Aramark rating

5.9

Company rating: 5.9 out of 10

Based on 1,275 frontline employees who took The Breakroom Quiz

397th of 500 rated business services

Job description

Job Description

Reporting to the General Manager, the Food Service Director plays a key leadership role in delivering an exceptional dining experience and driving operational excellence. This position is responsible for overseeing all aspects of food service operations, ensuring outstanding customer satisfaction, high-quality food offerings, and a welcoming dining environment.

The successful candidate will lead the achievement of sales and financial objectives by developing innovative menus, creating impactful promotional initiatives, and fostering a culture of exceptional customer service. With full accountability for operational performance, budget management, and program execution, the Food Service Director will play a critical role in the continued success and growth of the business.

This is an exciting opportunity for a hands-on, people-focused leader who is passionate about developing high-performing teams, building strong client relationships, and promoting a culture of safety, engagement, and continuous improvement. The Food Service Director will inspire excellence, drive results, and create memorable experiences for both clients and guests every day.

Job Responsibilities
  • Deliver excellence in food service and customer service
  • Develop innovative menus and marketing strategically for the location
  • Deliver company driven initiatives in service, food and safety at a high level
  • Develop and build catering business
  • Coordinate and supervise personnel regarding production, merchandising, quality and cost control, labour, scheduling, staffing and training
  • Train and develop team for out standing customer service
  • Identify and develop talent within the team
  • Ensure that standards for sanitation and food safety are met
  • Prepare business plans, budgets and forecasts
  • Monitor financial operating results in order to achieve company and client objectives
  • Ensure accurate and timely financial reporting for all business sectors
  • Maintain records to comply with Aramark, and government standards
  • Ensure compliance with Marketing and Human Resources Programs
  • Ensure adherence to Aramark’s policies and procedures
  • Ensure adherence to Aramark’s Health and Safety Programs
Qualifications
  • University Degree or College Diploma in Hospitality management or related field
  • 5 years progressive management experience in a similar sized operation
  • Strong leadership and organizational skills
  • Strong analytical, project planning, and financial management skills
  • Ability to communicate effectively with clients, customers, colleagues and staff

Please note all candidates considered for hire will be required to successfully pass a criminal background check. Accommodations for job applicants with disabilities are available upon request.

What We Offer

Time to Recharge: Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well-being.

Comprehensive Health Benefits (No Waiting Period!): From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more—because your health matters.

Future Security: A Self-Directed Pension Plan where every dollar you contribute is matched with two by Aramark—helping you grow your retirement savings faster.

Well-Being Support: Access Aramark’s Employee Assistance Program for confidential resources and support for you and your family whenever you need it.

Inclusive Community: Be part of our Employee Resource Groups (ERGs), where we celebrate diversity, build connections, and support one another.

Exclusive Perks: Enjoy discounts on everyday products and services to make life more affordable.

Continuous Learning: Benefit from Educational Assistance to support your growth, plus scholarships for your children entering post-secondary studies.

Career Growth: Clear career path planning and development opportunities tailored to your skills and aspirations.

Safe & Supportive Workplace: We are deeply committed to providing a safe, healthy, and positive work environment for all.

About Aramark

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection and careers all across the world. 

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.

The pay range for this position is $75,000.00 - $80,000.00.

What Aramark employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Aramark logo

About Aramark

Sourced by ZipRecruiter

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.

Industry

Hospitality services and facilities support services

Company size

10,000+ Employees

Headquarters location

Philadelphia, PA, US

View All Aramark Jobs

Apply