... services de soins et contribuer activement à l'amélioration des pratiques cliniques et organisationnelles. Votre rôle Relevant de la direction générale, vous aurez la responsabilité de ...
... services de soins et contribuer activement à l'amélioration des pratiques cliniques et organisationnelles. Votre rôle Relevant de la direction générale, vous aurez la responsabilité de ...
Head of Service - Leisure
Laval, QC · On-site
We are looking for a Team Leader in the middle of life to join our beautiful big family at Villa Ste-Rose. Do you like to create moments of happiness for seniors? Do you like to unleash your ...
Head of Service - Leisure
Laval, QC · On-site
We are looking for a Team Leader in the middle of life to join our beautiful big family at Villa Ste-Rose. Do you like to create moments of happiness for seniors? Do you like to unleash your ...
DIRECTEUR SERVICE DES TRAVAUX PUBLICS MUNICIPAUX (Poste permanent à plein temps) Relevant du bureau du directeur général de l'ARK, le directeur des travaux publics municipaux supervise ...
DIRECTEUR SERVICE DES TRAVAUX PUBLICS MUNICIPAUX (Poste permanent à plein temps) Relevant du bureau du directeur général de l'ARK, le directeur des travaux publics municipaux supervise ...
Assisting the Parts and Service Director in evaluating customers' purchasing potential and in developping promotions ; * Collaborating with the Parts and Service Director as well as all concerned ...
Assisting the Parts and Service Director in evaluating customers' purchasing potential and in developping promotions ; * Collaborating with the Parts and Service Director as well as all concerned ...
Assisting the Parts and Service Director in evaluating customers' purchasing potential and in developping promotions ; * Collaborating with the Parts and Service Director as well as all concerned ...
Assisting the Parts and Service Director in evaluating customers' purchasing potential and in developping promotions ; * Collaborating with the Parts and Service Director as well as all concerned ...
Assisting the Parts and Service Director in evaluating customers' purchasing potential and in developping promotions ; * Collaborating with the Parts and Service Director as well as all concerned ...
Assisting the Parts and Service Director in evaluating customers' purchasing potential and in developping promotions ; * Collaborating with the Parts and Service Director as well as all concerned ...
Director, Food Services
Kirkland, QC · On-site
Management experience in the food service industry; Prior experience in cooking and serving in the food service industry; Leadership skills to guide and support the food services team; The desire to ...
Director, Food Services
Kirkland, QC · On-site
Management experience in the food service industry; Prior experience in cooking and serving in the food service industry; Leadership skills to guide and support the food services team; The desire to ...
Management experience in the food service industry; Prior experience in cooking and serving in the food service industry; Leadership skills to guide and support the food services team; The desire to ...
Management experience in the food service industry; Prior experience in cooking and serving in the food service industry; Leadership skills to guide and support the food services team; The desire to ...
Director, Food Services
Repentigny, QC · On-site
Management experience in the food service industry; Prior experience in cooking and serving in the food service industry; Leadership skills to guide and support the food services team; The desire to ...
Director, Food Services
Repentigny, QC · On-site
Management experience in the food service industry; Prior experience in cooking and serving in the food service industry; Leadership skills to guide and support the food services team; The desire to ...
Sales Director (Managing Director - Sales & Operation Management) Highspring - Professional Services & Technology Transformation About Highspring Highspring is a professional services firm that helps ...
Sales Director (Managing Director - Sales & Operation Management) Highspring - Professional Services & Technology Transformation About Highspring Highspring is a professional services firm that helps ...
The opportunity to develop your career with us, where some of our general managers started as directors of health services; An opportunity to work with like-minded colleagues. What you bring to ...
The opportunity to develop your career with us, where some of our general managers started as directors of health services; An opportunity to work with like-minded colleagues. What you bring to ...
The opportunity to develop your career with us, where some of our general managers started as directors of health services; An opportunity to work with like-minded colleagues. What you bring to ...
The opportunity to develop your career with us, where some of our general managers started as directors of health services; An opportunity to work with like-minded colleagues. What you bring to ...
The Director of Professional Services will be responsible for leading and directing all implementation efforts from project conception to completion extending to support. You will manage all aspects ...
Quick apply
The Director of Professional Services will be responsible for leading and directing all implementation efforts from project conception to completion extending to support. You will manage all aspects ...
The Director of Professional Services will be responsible for leading and directing all implementation efforts from project conception to completion extending to support. You will manage all aspects ...
The Director of Professional Services will be responsible for leading and directing all implementation efforts from project conception to completion extending to support. You will manage all aspects ...
As an Associate Director, Game Services at Ubisoft Montréal, you will lead a multidisciplinary ... Oversee service delivery , operational risks, incidents, dependencies, and continuous improvement ...
New
Quick apply
As an Associate Director, Game Services at Ubisoft Montréal, you will lead a multidisciplinary ... Oversee service delivery , operational risks, incidents, dependencies, and continuous improvement ...
New
Director of Data Services
Montreal, QC · Hybrid
CA$500/day
Director of Data Services Location: Montreal, QC / Hybrid About Us Broadsign is a growing software ... self-service analytics. * Identify and operationalize AI use cases that enhance internal ...
Director of Data Services
Montreal, QC · Hybrid
CA$500/day
Director of Data Services Location: Montreal, QC / Hybrid About Us Broadsign is a growing software ... self-service analytics. * Identify and operationalize AI use cases that enhance internal ...
Assistant Director - Socio-Judicial Services (Permanent - Full-time) Reporting to the Director of the Legal, Socio-Judicial and Municipal Management Department, the Assistant Director - Socio ...
Assistant Director - Socio-Judicial Services (Permanent - Full-time) Reporting to the Director of the Legal, Socio-Judicial and Municipal Management Department, the Assistant Director - Socio ...
CA$115K - CA$140K/yr
Informations sur le français ci-dessous The Director of Parts and Service Sales will be responsible for developing and implementing the short and long-term parts and service strategies to increase ...
CA$115K - CA$140K/yr
Informations sur le français ci-dessous The Director of Parts and Service Sales will be responsible for developing and implementing the short and long-term parts and service strategies to increase ...
Director, Food Service and Industrial Sales, Americas
Montreal, QC · Hybrid
$190K - $205K/yr
This is a highly visible leadership role with responsibility for the Food Service and Industrial business across the Americas. Reporting directly to the Managing Director, you'll lead commercial ...
New
Quick apply
Director, Food Service and Industrial Sales, Americas
Montreal, QC · Hybrid
$190K - $205K/yr
This is a highly visible leadership role with responsibility for the Food Service and Industrial business across the Americas. Reporting directly to the Managing Director, you'll lead commercial ...
New
Collaborative, Respectful & Supportive Work Environment Aftermarket & Customer Support Director ... Increase revenue through service contracts, spare parts, upgrades, and maintenance services.
Collaborative, Respectful & Supportive Work Environment Aftermarket & Customer Support Director ... Increase revenue through service contracts, spare parts, upgrades, and maintenance services.
Service Director information
What does a service director do?
A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.
What are the key skills and qualifications needed to thrive as a service director, and why are they important?
To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.
How does a service director typically collaborate with other departments to ensure high-quality customer service?
A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.
What is the difference between Service Director vs Service Manager?
| Aspect | Service Director | Service Manager |
|---|---|---|
| Responsibilities | Oversees multiple service departments, develops strategic plans, manages budgets, and leads large teams. | Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area. |
| Credentials | Typically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles. | Usually requires a bachelor’s degree or relevant experience in service or customer support roles. |
| Work Environment | Corporate offices, large service facilities, or multi-location organizations. | Service centers, customer support centers, or on-site service locations. |
The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.
What is a service director?
A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.
More about Service Director jobs
What are the most commonly searched types of Service jobs in Quebec? The most popular types of Service jobs in Quebec are:
What job categories do people searching Service Director jobs in Quebec look for? The top searched job categories for Service Director jobs in Quebec are:
Other
Posted 25 days ago
Job description
À propos de l’organisation
Une résidence privée pour aînés, reconnue pour la qualité de son milieu de vie et son approche humaine, est à la recherche d’une personne mobilisatrice et structurée pour assumer la direction des services de soins et contribuer activement à l’amélioration des pratiques cliniques et organisationnelles.
Votre rôle
Relevant de la direction générale, vous aurez la responsabilité de structurer, encadrer et optimiser l’ensemble des activités liées aux soins de santé.
Vous jouerez un rôle clé dans la mise en place d’une organisation du travail claire, efficiente et centrée sur la qualité des soins.
Principales responsabilités
1. Leadership et gestion
- Assurer la gestion et la mobilisation des équipes de soins
- Mettre en place une structure de gestion claire et des rôles bien définis
- Encadrer les pratiques et assurer un suivi rigoureux des équipes
- Intervenir en situation de gestion complexe (climat, performance, organisation)
2. Organisation des soins
- Planifier, organiser et optimiser l’offre de soins en fonction des besoins des résidents
- Assurer la qualité, la sécurité et la continuité des soins
- Mettre en place des processus efficaces (communication, suivis, priorisation)
- Collaborer avec les professionnels de la santé (médecins, pharmacie, etc.)
- Structurer les pratiques, outils et processus cliniques
- Identifier les enjeux et proposer des solutions concrètes
- Mettre en place des mécanismes de suivi et d’amélioration continue
3. Gestion administrative et ressources humaines
- Participer à la gestion des horaires et des besoins de main-d’œuvre
- Contribuer aux processus RH (accueil, intégration, encadrement, évaluation)
- Assurer le respect des normes, politiques et exigences réglementaires
Profil recherché
- Leadership mobilisateur et capacité à structurer un environnement en changement
- Excellentes habiletés relationnelles et de communication
- Capacité à intervenir dans des contextes complexes et sensibles
- Sens de l’organisation, rigueur et capacité d’analyse
- Approche humaine, respectueuse et orientée vers la qualité des soins
Exigences
- Formation dans le domaine des soins de santé
- Formation complémentaire en gestion sera fortement considérée.
- Expérience significative en gestion d’équipe
Conditions offertes
- Poste cadre
- Rémunération annuelle compétitive, selon l’expérience et le profil de la personne retenue.
- Conditions de travail avantageuses
Pourquoi vous joindre à nous
- Mandat stratégique avec impact concret
- Environnement humain et engagé
- Opportunité de structurer et améliorer un service clé
Pour postuler
Les personnes intéressées sont invitées à transmettre leur candidature en toute confidentialité.