DIRECTEUR SERVICE DES TRAVAUX PUBLICS MUNICIPAUX (Poste permanent à plein temps) Relevant du bureau du directeur général de l'ARK, le directeur des travaux publics municipaux supervise ...
DIRECTEUR SERVICE DES TRAVAUX PUBLICS MUNICIPAUX (Poste permanent à plein temps) Relevant du bureau du directeur général de l'ARK, le directeur des travaux publics municipaux supervise ...
DIRECTEUR SERVICE DES TRAVAUX PUBLICS MUNICIPAUX (Poste permanent à plein temps) Relevant du bureau du directeur général de l'ARK, le directeur des travaux publics municipaux supervise ...
DIRECTEUR SERVICE DES TRAVAUX PUBLICS MUNICIPAUX (Poste permanent à plein temps) Relevant du bureau du directeur général de l'ARK, le directeur des travaux publics municipaux supervise ...
DIRECTEUR SERVICE DES TRAVAUX PUBLICS MUNICIPAUX (Poste permanent à plein temps) Relevant du bureau du directeur général de l'ARK, le directeur des travaux publics municipaux supervise ...
DIRECTEUR SERVICE DES TRAVAUX PUBLICS MUNICIPAUX (Poste permanent à plein temps) Relevant du bureau du directeur général de l'ARK, le directeur des travaux publics municipaux supervise ...
Vous pilotez un service dont les decisions ont des impacts directs majeurs sur les revenus municipaux, la confiance du public et la conformite reglementaire. Vous jouez un role central dans l'equite ...
Vous pilotez un service dont les decisions ont des impacts directs majeurs sur les revenus municipaux, la confiance du public et la conformite reglementaire. Vous jouez un role central dans l'equite ...
DIRECTEUR SERVICE DES TRAVAUX PUBLICS MUNICIPAUX (Poste permanent à plein temps) Relevant du bureau du directeur général de l'ARK, le directeur des travaux publics municipaux supervise ...
DIRECTEUR SERVICE DES TRAVAUX PUBLICS MUNICIPAUX (Poste permanent à plein temps) Relevant du bureau du directeur général de l'ARK, le directeur des travaux publics municipaux supervise ...
... services de soins et contribuer activement à l'amélioration des pratiques cliniques et organisationnelles. Votre rôle Relevant de la direction générale, vous aurez la responsabilité de ...
... services de soins et contribuer activement à l'amélioration des pratiques cliniques et organisationnelles. Votre rôle Relevant de la direction générale, vous aurez la responsabilité de ...
... services de soins et contribuer activement à l'amélioration des pratiques cliniques et organisationnelles. Votre rôle Relevant de la direction générale, vous aurez la responsabilité de ...
... services de soins et contribuer activement à l'amélioration des pratiques cliniques et organisationnelles. Votre rôle Relevant de la direction générale, vous aurez la responsabilité de ...
... services de soins et contribuer activement à l'amélioration des pratiques cliniques et organisationnelles. Votre rôle Relevant de la direction générale, vous aurez la responsabilité de ...
... services de soins et contribuer activement à l'amélioration des pratiques cliniques et organisationnelles. Votre rôle Relevant de la direction générale, vous aurez la responsabilité de ...
We are looking for a Team Leader in the middle of life to join our beautiful big family at Villa Ste-Rose. Do you like to create moments of happiness for seniors? Do you like to unleash your ...
We are looking for a Team Leader in the middle of life to join our beautiful big family at Villa Ste-Rose. Do you like to create moments of happiness for seniors? Do you like to unleash your ...
Assisting the Parts and Service Director in evaluating customers' purchasing potential and in developping promotions ; * Collaborating with the Parts and Service Director as well as all concerned ...
Assisting the Parts and Service Director in evaluating customers' purchasing potential and in developping promotions ; * Collaborating with the Parts and Service Director as well as all concerned ...
Assisting the Parts and Service Director in evaluating customers' purchasing potential and in developping promotions ; * Collaborating with the Parts and Service Director as well as all concerned ...
Assisting the Parts and Service Director in evaluating customers' purchasing potential and in developping promotions ; * Collaborating with the Parts and Service Director as well as all concerned ...
Assisting the Parts and Service Director in evaluating customers' purchasing potential and in developping promotions ; * Collaborating with the Parts and Service Director as well as all concerned ...
Assisting the Parts and Service Director in evaluating customers' purchasing potential and in developping promotions ; * Collaborating with the Parts and Service Director as well as all concerned ...
Assisting the Parts and Service Director in evaluating customers' purchasing potential and in developping promotions ; * Collaborating with the Parts and Service Director as well as all concerned ...
Assisting the Parts and Service Director in evaluating customers' purchasing potential and in developping promotions ; * Collaborating with the Parts and Service Director as well as all concerned ...
Assisting the Parts and Service Director in evaluating customers' purchasing potential and in developping promotions ; * Collaborating with the Parts and Service Director as well as all concerned ...
Assisting the Parts and Service Director in evaluating customers' purchasing potential and in developping promotions ; * Collaborating with the Parts and Service Director as well as all concerned ...
Director, Food Services
Kirkland, QC · On-site
Management experience in the food service industry; Prior experience in cooking and serving in the food service industry; Leadership skills to guide and support the food services team; The desire to ...
Director, Food Services
Kirkland, QC · On-site
Management experience in the food service industry; Prior experience in cooking and serving in the food service industry; Leadership skills to guide and support the food services team; The desire to ...
Director, Food Services
Kirkland, QC · On-site
Management experience in the food service industry; Prior experience in cooking and serving in the food service industry; Leadership skills to guide and support the food services team; The desire to ...
Director, Food Services
Kirkland, QC · On-site
Management experience in the food service industry; Prior experience in cooking and serving in the food service industry; Leadership skills to guide and support the food services team; The desire to ...
Director, Food Services
Gatineau, QC · On-site
Management experience in the food service industry; Prior experience in cooking and serving in the food service industry; Leadership skills to guide and support the food services team; The desire to ...
Director, Food Services
Gatineau, QC · On-site
Management experience in the food service industry; Prior experience in cooking and serving in the food service industry; Leadership skills to guide and support the food services team; The desire to ...
Management experience in the food service industry; Prior experience in cooking and serving in the food service industry; Leadership skills to guide and support the food services team; The desire to ...
Management experience in the food service industry; Prior experience in cooking and serving in the food service industry; Leadership skills to guide and support the food services team; The desire to ...
$100 - $150/hr
Sales Director (Managing Director - Sales & Operation Management) Highspring - Professional Services & Technology Transformation Highspring is a professional services firm that helps organizations ...
$100 - $150/hr
Sales Director (Managing Director - Sales & Operation Management) Highspring - Professional Services & Technology Transformation Highspring is a professional services firm that helps organizations ...
Sales Director (Managing Director - Sales & Operation Management) Highspring - Professional Services & Technology Transformation About Highspring Highspring is a professional services firm that helps ...
Sales Director (Managing Director - Sales & Operation Management) Highspring - Professional Services & Technology Transformation About Highspring Highspring is a professional services firm that helps ...
Service Director information
What does a Service Director do?
A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.
What are the key skills and qualifications needed to thrive as a Service Director, and why are they important?
To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.
How does a Service Director typically collaborate with other departments to ensure high-quality customer service?
A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.
What is the difference between Service Director vs Service Manager?
| Aspect | Service Director | Service Manager |
|---|---|---|
| Responsibilities | Oversees multiple service departments, develops strategic plans, manages budgets, and leads large teams. | Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area. |
| Credentials | Typically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles. | Usually requires a bachelor’s degree or relevant experience in service or customer support roles. |
| Work Environment | Corporate offices, large service facilities, or multi-location organizations. | Service centers, customer support centers, or on-site service locations. |
The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.
What Is a Service Director?
A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.
More about Service Director jobs
What are the most commonly searched types of Service jobs in Quebec? The most popular types of Service jobs in Quebec are:
What job categories do people searching Service Director jobs in Quebec look for? The top searched job categories for Service Director jobs in Quebec are:
Full-time
Re-posted 8 days ago
Job description
L’Administration régionale Kativik (ARK) est un organisme supramunicipal ayant compétence sur le territoire du Québec situé au nord du 55e parallèle. L’ARK recherche actuellement un candidat professionnel et autonome pour occuper le poste de : DIRECTEUR SERVICE DES TRAVAUX PUBLICS MUNICIPAUX (Poste permanent à plein temps) Relevant du bureau du directeur général de l’ARK, le directeur des travaux publics municipaux supervise l’exécution des projets d’ingénierie et de construction civiles, la mise en oeuvre de programmes d’infrastructures pour les villages nordiques, en particulier en ce qui concerne le traitement de l’eau potable et des eaux usées, les sites d’enfouissement, les routes et les édifices, ainsi que l’entretien et le fonctionnement du parc immobilier de l’ARK. Le candidat retenu doit : RESPONSABILITÉS Assurer la gestion des activités du service conformément à des objectifs établis et des questions de planification, ainsi que des calendriers de travail; Collaborer étroitement avec les élus et les employés des villages nordiques, en assurant une communication efficace et continue; Préparer des budgets et faire un suivi; Mettre en place, suivre et renouveler des ententes gouvernementales concernant les infrastructures municipales et communautaires; Assurer l’entretien du parc immobilier de l’ARK, ainsi que la mise en place et la mise à jour du plan quinquennal de renouvellement et d’entretien; Superviser le programme d’assistance technique pour les villages nordiques afin d’accroître les connaissances des employés municipaux en particulier à propos du traitement de l’eau potable, ainsi que de l’entretien des édifices et de l’équipement lourd; Développer et mettre en oeuvre des objectifs opérationnels pour le service; Assurer une communication continue entre les différentes parties prenantes et l’ARK (notamment le personnel du service, les autres services de l’ARC, les villages nordiques, ainsi que les ministères et agences provinciaux). COMPÉTENCES Baccalauréat en ingénierie, en ou dans un domaine connexe; Au moins 10 années d’expérience consistant à mettre en place des projets d’infrastructure municipaux Un minimum de cinq (5) années d’expérience à la tête d’une équipe multidisciplinaire. Une expérience de travail avec des comités exécutifs et des conseils d’administration constitue un atout. Expérience reliée à la gestion de l’entretien et de l’inventaire, ainsi que le travail dans un cadre multiculturel, un atout; Connaissance pratique d’au moins deux des langues suivantes, à l’écrit et à l’oral : inuktitut, français et anglais; Autonomie et bonnes aptitudes pour l’organisation; Capacité à gérer plusieurs projets simultanément et à en faire le suivi. Ce poste comporte des déplacements dans le territoire du Nunavik (Québec) et à l’extérieur de celui-ci. Lieu de travail : Kuujjuaq, Quebec Salaire : Minimum de 133 651 $ et maximum de 183 789 $ par année. Avantages sociaux : Taux différentiel du coût de la vie : minimum de 8 500 $ par année; Allocation alimentaire : minimum de 4 398$ par année; Allocation de voyages annuels : maximum de 3 par personne par année; Régime de retraite : Cotisation patronale de 8 %; Assurance collective; Vacances : 30 jours par an; Jours fériés : 19 jours, dont 10 jours à Noël. L’ARK adhère au principe d’équité en matière d’emploi. Par conséquent et conformément à la Convention de la Baie-James et du Nord québécois , les conditions peuvent varier afin de promouvoir l’embauche de candidats inuits. L’ARK ne communiquera qu’avec les candidats retenus pour une entrevue.