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Service Director Jobs in Quebec (NOW HIRING)

Ensure you and your family receive the services and benefits needed to support your mental ... Aecon is seeking a Construction Director to join the Urban Transportations Solutions group to ...

In your role as Account Director, you will be expected to * Act as the primary point of contact for ... Minimum of 5 years experience in an agency setting or professional services * Exceptional listening ...

In your role as Account Director, you will be expected to * Act as the primary point of contact for ... Minimum of 5 years experience in an agency setting or professional services * Exceptional listening ...

  • Retirement

  • PTO

... of transportation services. More specifically, the Director is responsible for: * Planning ... directing and supervising all activities related to the operations, management and maintenance of ...

Cybersecurity Director

Quebec, QC · On-site +1

CA$138K - CA$173K/yr

  • Retirement

The Cybersecurity Director is a leadership position responsible for developing and implementing ... Recognition of years of service for vacation calculation; * Flexible remote work options;

Maitrise des jeux multijoueurs et des jeux-services Solide experience des contraintes ... The Design Director will report directly to the Creative Director for the project. Key ...

We operate or service corporate and affiliated dealer stores. With a distinctive product and ... The Director provides strategic leadership , sets the Pro merchandising vision, and ensures strong ...

Sales Director

Mascouche, QC · On-site

$120K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Director Job Status: This is a new position. Employment Type: Full-time Compensation: This salaried ... Offrir de la formation sur les produits, les techniques de vente et le service à la clientèle.

We operate or service corporate and affiliated dealer stores. With a distinctive product and ... The Director provides strategic leadership , sets the Pro merchandising vision, and ensures strong ...

We operate or service corporate and affiliated dealer stores. With a distinctive product and ... The Director provides strategic leadership , sets the Pro merchandising vision, and ensures strong ...

Offrir un service courtois et professionnel à chaque client * Établir et maintenir d'excellentes relations avec tous les partenaires (clients, collègues, fournisseurs, institutions financières ...

Director, Fleet Management As the new Director, Fleet Management, you'll be responsible for ... Accountable for the efficient delivery of fleet services through the tactical alignment of fleet ...

... services to legal, lending, valuation and real estate professionals across Canada. With FCT, you ... The Director, National Underwriting is responsible for safeguarding the Company's risk profile by ...

Showing results 41-60

Service Director information

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs

What are the most commonly searched types of Service jobs in Quebec?

The most popular types of Service jobs in Quebec are:

What are popular job titles related to Service Director jobs in Quebec?

For Service Director jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Service Director jobs in Quebec look for?

The top searched job categories for Service Director jobs in Quebec are:

What cities in Quebec are hiring for Service Director jobs?

Cities in Quebec with the most Service Director job openings:

Infographic showing various Service Director job openings in Quebec as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Construction Director

Aecon Group Inc.

Montreal, QC • On-site

Full-time

Re-posted 6 days ago


Job description

Come Build Your Career at Aecon!

Aecon delivers some of the most complex and impactful infrastructure projects - from transformative transportation networks to critical energy, industrial and nuclear programs. The projects we build connect communities and power future generations. With deep roots in North America and a strong footprint internationally, Aecon brings global expertise and proudly serves public and private sector clients through its Construction and Concessions segment.

Safety Always is not only our #1 core value - it is the standard that anchors our culture. We believe the most ambitious projects deserve the most committed people. At Aecon, you won't just build your career - you'll help build what matters to enable future generations to thrive.

At Aecon, you can count on:

  • Safety Always. Our number one core value. The safety of our people, projects, partners, and stakeholders is our priority focus - today and always.
  • Integrity. We lead by example, with humility and courage.
  • Accountability. We're passionate about delivering on our commitments.
  • Inclusion. We provide opportunities where people feel valued, supported, and empowered to contribute fully.

We deliver infrastructure with purpose, and our people are at the heart of everything we do. Aecon employees are incredibly proud to build some of the most impactful infrastructure of this generation - we call it Aecon Proud.

At Aecon we:

  • Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.
  • Are intentional when it comes to investing in your development. We help you build your career and advance your skills through our Aecon University, tuition reimbursement, and Leadership Programs.
  • Are committed to creating work environments focused on mutual respect, teamwork, collaboration, and new ideas, through meaningful initiatives, training, partnerships with Veteran groups, our Aecon Women in Trades and diversity programs, as well as our Employee Resource Groups (ERGs), to ensure we are building with top talent and harnessing our collective strengths within every aspect of our culture.
  • Operate responsibly by managing risk, safety, and environmental considerations across all our projects and surrounding communities.

Our success is built on the passion, expertise, and dedication of our people. Together, we embrace strong execution, innovation, and continuous improvement - values that come to life through the unique talents and collaborative spirit of every team member. If you're inspired to make a difference through future-building projects, join our best-in-class team.

What is the Opportunity?

Aecon is seeking a Construction Director to join the Urban Transportations Solutions group to support dynamic, transit projects in Canada. We are proud to support projects that are committed to faster and more convenient travel, ultimately improving transportation experiences. This starts with bringing aboard the best possible team!

Reporting to the Project Director, the Construction Director will lead and direct all construction activities, ensuring the project is delivered as a finished constructed product turned over to the client safely, predictably, and to the required quality standards.

This opportunity is part of Aecon UTS' proactive talent pipelining as the business continues to expand across major transit projects. We are engaging passive, high-calibre leaders in the market to build relationships ahead of upcoming project awards.

 

What You Will Do Here:

  • Lead all construction activities within a collaborative delivery model (Alliance / Progressive Design-Build), ensuring "best-for-project" outcomes across safety, cost, schedule, and quality.
  • Develop, implement, and govern the Construction Management Plan (CMP) integrated with overall project strategy, target value delivery, and open-book performance frameworks.
  • Own construction readiness, mobilization, and field organization across early works and main works, ensuring clear structure across geographic zones, disciplines, and trade supervision.
  • Provide constructability leadership during design development, ensuring sequencing, logistics, access, and means & methods are fully embedded before IFC release
  • Build and actively manage the construction risk profile, identifying and mitigating risks related to methods, interfaces, utilities, third parties, and urban constraints.
  • Lead subcontractor and trade partner execution, including coordination, performance management, lookahead planning, constraint removal, and production tracking aligned to project controls.
  • Define and manage interfaces between civil/structural works and systems installation, ensuring coordinated handoffs, access windows, and area turnover to support integration.
  • Drive Lean construction practices (e.g., Last Planner System, pull planning) to improve workflow reliability, productivity, and field execution certainty.
  • Partner with commercial and project controls teams to align field execution with cost forecasts, target price, and gainshare/painshare outcomes.
  • Lead staging, sequencing, and logistics planning for complex urban environments, including traffic, transit, rail corridor access, utilities, and stakeholder constraints.
  • Coordinate closely with Systems and Testing & Commissioning teams to enable phased completion, integrated testing, and operational readiness.
  • Maintain transparent communication with clients and partners, supporting governance forums, issue resolution, and a "no surprises" delivery approach.

What You Bring to The Team: 

  • 15+ years of construction leadership experience on major infrastructure projects, including 5+ years in a senior role (Construction Director or equivalent) on projects exceeding $500M.
  • Proven delivery of complex urban transit, rail, or heavy civil projects across full lifecycle (early works to commissioning and handover).
  • Experience working in collaborative delivery models (Alliance, Progressive DB, CMGC, DB), including familiarity with integrated teams, shared risk/reward, and joint governance structures.
  • Deep expertise in construction means & methods including underground works (cut & cover, SEM, TBM), stations, guideway, utilities, and multi-discipline infrastructure.
  • Strong ability to integrate construction with design development through constructability reviews, sequencing input, and design-for-delivery alignment.
  • Demonstrated experience managing large field organizations (multi-area, 300+ personnel) and coordinating subcontractors and trade packages.
  • Strong understanding of construction cost drivers, production-based forecasting, and the commercial impact of sequencing and productivity decisions.
  • Experience managing complex third-party interfaces including utilities, municipalities, transit authorities, rail operators, and community stakeholders.
  • Working knowledge of Lean construction systems (pull planning, constraint management, workflow optimization) applied at scale.
  • Strong understanding of testing & commissioning sequencing and how construction completion and handover supports integrated system delivery.
  • Post-secondary education in Engineering, Construction Management, or related discipline; P.Eng., PMP, or equivalent considered an asset.

Reason for vacancy: Proactive/Evergreen

Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity.

We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner. Through the implementation of the requirements of the ACA and its applicable regulations, appropriate accommodations will be provided upon request throughout the interview and hiring process.

As part of our commitment to fair and transparent hiring practices, Aecon may use artificial intelligence (AI) tools to assist in screening and reviewing candidates. These tools are applied responsibly and in accordance with applicable privacy laws and Aecon's AI Usage Policy. All final decisions are made by qualified Aecon team members.