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Service Manager Jobs in Connecticut (NOW HIRING)

Hobby Lobby Careers

Customer Service Manager

Milford, CT · On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby

Customer Service Manager

Milford, CT · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

RESA Service LLC

Technical Service Manager

Shelton, CT · On-site

$116K - $116K/yr

Position Summary The Technical Service Manager (TSM) will develop and maintain relationships with potential and existing clients within the technical and manufacturing fields. Identify opportunities ...

Wittenbach

Regional Service Manager

New Haven, CT · On-site

The Regional Field Service Manager is responsible for overseeing and managing field service operations who serve Financial Institutions, within a specific geographic region. A qualified individual ...

Socket.dev

Regional Service Manager

New Haven, CT · On-site

$90 - $120/hr

The Regional Field Service Manager is responsible for overseeing and managing field service operations who serve Financial Institutions, within a specific geographic region. A qualified individual ...

Posted today

The Hinckley Company

Client Service Manager

Groton, CT · On-site

Job Summary As the Client Service Manager, you'll be at the heart of our service yard --coordinating projects, solving problems, and ensuring every boat is met with the highest standards. If you ...

The Hinckley Company

Client Service Manager

Groton, CT · On-site

Job Summary As the Client Service Manager, you'll be at the heart of our service yard -coordinating projects, solving problems, and ensuring every boat is met with the highest standards. If you ...

Aiello Home Services

Customer Service Manager

Windsor, CT · On-site

$60K - $75K/yr

Five-star service starts with our Call Center and carries through to our technicians, who make sure every customer is thrilled before we finish. Integrity, competence, and objectivity are our guiding ...

The Hinckley Company

Client Service Manager

Groton, CT · On-site

Job Summary As the Client Service Manager, you'll be at the heart of our service yard -coordinating projects, solving problems, and ensuring every boat is met with the highest standards. If you ...

The Hinckley Company

Client Service Manager

Groton, CT · On-site

Job Summary As the Client Service Manager, you'll be at the heart of our service yard -coordinating projects, solving problems, and ensuring every boat is met with the highest standards. If you ...

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Showing results 41-60

All JobsService JobsService Manager JobsService Manager Jobs in Connecticut

Service Manager information

See Connecticut salary details

$31.4K

$66.6K

$112.7K

How much do service manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for service manager in Connecticut is $66,562.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,500.00 and $76,600.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Connecticut?

The most popular types of Service jobs in Connecticut are:

What are popular job titles related to Service Manager jobs in Connecticut?

For Service Manager jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Connecticut look for?

The top searched job categories for Service Manager jobs in Connecticut are:

What cities in Connecticut are hiring for Service Manager jobs?

Cities in Connecticut with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, 2% Temporary, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $66,562 per year, or $32 per hour.

Automotive Service Manager

Sullivan's Northwest Hills Chrysler Jeep Dodge Ram

Torrington, CT • On-site

Full-time

Medical, Retirement, PTO

Posted 16 days ago

Job description

Automotive Service Manager

Northwest Hills Chrysler Dodge Jeep Ram (CDJR) – Torrington, CT
Full-Time | Management Position

Join a Successful, Family-Owned Automotive Group

Northwest Hills Chrysler Dodge Jeep Ram, part of the Sullivan Automotive Group, is looking for an experienced Automotive Service Manager to lead our Service Department in Torrington, Connecticut.

Sullivan Automotive Group is a family-owned and operated dealership group serving Connecticut for three generations. We believe in taking care of our employees, building long-term customer relationships, and providing our teams with the tools and facilities they need to succeed.

This is a great opportunity for an experienced service professional who is ready to lead a strong department and become an important part of our management team.

What You'll Do

As Service Manager, you will be responsible for the overall performance and day-to-day operation of the Service Department, with a focus on customer satisfaction, employee development, productivity and profitability.

Key responsibilities include:

  • Lead and manage service advisors, technicians and support staff

  • Maintain a high level of customer satisfaction and customer retention

  • Recruit, train, coach and develop Service Department employees

  • Monitor technician productivity, efficiency and shop workflow

  • Drive department sales and profitability while maintaining excellent customer service

  • Manage warranty processes and ensure compliance with manufacturer requirements

  • Maintain proper staffing levels and effective scheduling

  • Work closely with Parts, Sales and dealership management

  • Ensure dealership and manufacturer policies and procedures are followed

  • Build a positive, professional and accountable team culture

What We're Looking For

  • Previous automotive service management experience is required

  • Chrysler, Dodge, Jeep and Ram experience is a strong plus

  • Strong leadership and people-management skills

  • Excellent customer service and communication skills

  • Solid understanding of dealership service operations and financial performance

  • Ability to motivate a team and hold employees accountable

  • Organized, professional and results-oriented

  • Valid driver's license

Excellent Facility & Work Environment

Our Service Department operates from a newly renovated facility designed to provide an excellent environment for both our customers and employees, including:

  • Air-conditioned service shop

  • Enclosed, climate-controlled customer service drive/drop-off area

  • Modern dealership facilities and equipment

  • Strong support from an established, family-owned dealer group

Benefits

We offer a competitive compensation and benefits package, including:

  • Paid Time Off

  • Paid Sick Time

  • Health Care Benefits

  • Company Demo

  • 401(k) with Profit Sharing

  • Full-time, year-round position

  • Long-term career opportunity with an established automotive group

Why Sullivan Automotive Group?

We're not a large corporate dealer group where you're just another employee. We're a three-generation, family-owned Connecticut automotive organization that values our people and believes that strong managers are critical to our success.

If you're an experienced automotive service leader looking for a dealership where you can make an impact, build a team and grow your career, we'd like to talk with you.

Apply today to learn more about the Automotive Service Manager opportunity at Northwest Hills Chrysler Dodge Jeep Ram in Torrington, CT.

Northwest Hills Chrysler Dodge Jeep Ram / Sullivan Automotive Group is an Equal Opportunity Employer.

Apply