ZipRecruiter

Log In

1

Service Director Jobs in Connecticut (NOW HIRING)

Lil Vic

Service Director

New Milford, CT

Service Director Lil Vic is looking for a Service Director to help lead the opening of our new wood-fired French bistro, set in a beautifully restored 126-year-old Victorian farmhouse. This is an ...

AppleOne

Service Director

Stratford, CT

$160K/yr

The Service Director will oversee service operations, financial performance, technician development, preventive maintenance agreement growth, scheduling, dispatch, customer satisfaction, and overall ...

Quello

Service Director

Greenwich, CT

$75K - $85K/yr

We are looking for a Service Director to be the guardian of service quality at Quello -- the person who sets the tone on the floor, protects the details, and makes sure every guest leaves feeling ...

Rydershealth

Food Service Director

Stratford, CT · On-site

) Food Service Director Job Summary: We are seeking a highly motivated and experienced Food Service Director to join our team at Lord Chamberlain Nursing and Rehabilitation Center in Stratford ...

Elior North America

Food Service Director

Greenwich, CT · On-site

Food Service Director Job Reference Number: 40862 Employment Type: Full-Time , Onsite Segment: Dining & Events Brand: Constellation Location: Greenwich , Connecticut (US-CT) The Role at a glance: We ...

Lancer Hospitality

Food Service Director

Greenwich, CT · On-site

$90 - $130/hr

As a food service director, you will have the opportunity to lead a talented team of food service workers and manage all aspects of a high end, premiere, corporate dining F&B operation. Our ideal ...

Aramark

Food Service Director

East Granby, CT · On-site

$70K - $80K/yr

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Aramark

Food Service Director

East Granby, CT

$70K - $80K/yr

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Aramark

Food Service Director

East Granby, CT · On-site

$70K - $80K/yr

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

next page

Showing results 1-20

All JobsService JobsService Director JobsService Director Jobs in Connecticut

Service Director information

See Connecticut salary details

$29K

$97.7K

$166K

How much do service director jobs pay per year?

As of Aug 15, 2026, the average yearly pay for service director in Connecticut is $97,672.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,700.00 and $114,200.00 per year, depending on experience, location, and employer.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs

What are the most commonly searched types of Service jobs in Connecticut?

The most popular types of Service jobs in Connecticut are:

What are popular job titles related to Service Director jobs in Connecticut?

For Service Director jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Service Director jobs in Connecticut look for?

The top searched job categories for Service Director jobs in Connecticut are:

What cities in Connecticut are hiring for Service Director jobs?

Cities in Connecticut with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, 3% Temporary, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $97,672 per year, or $47 per hour.

Service Director

Lil Vic

New Milford, CT

Full-time

Posted 18 days ago

Job description

Service Director

Lil Vic is looking for a Service Director to help lead the opening of our new wood-fired French bistro, set in a beautifully restored 126-year-old Victorian farmhouse. This is an opportunity for someone who wants to build something special from the ground up.

The Service Director will work hand in hand with the Chef/Owner to develop and maintain exceptional service standards, build systems that set our team up for success, and recruit, train, and inspire an outstanding front-of-house team.

This is more than a management position—it's a leadership role for someone who is passionate about hospitality and believes that memorable dining experiences begin with genuine, thoughtful service.

The right person for the Service Director position will display the following traits:
  • A genuine passion for hospitality and creating memorable guest experiences
  • A passion for teaching, mentoring, and developing people
  • A deep appreciation for wine, food, and beverage culture
  • Curiosity and enthusiasm for discovering new products and ideas
  • A commitment to excellence by helping others exceed expectations
  • Strong leadership with the ability to inspire, motivate, and build a positive team culture
  • A collaborative mindset and willingness to work alongside every member of the team
The skills needed to excel in this role:
  • Proven leadership experience in fine dining or elevated full-service restaurants
  • Exceptional guest relations and problem-solving skills
  • Strong knowledge of wine and beverage service
  • Experience developing service standards and training programs
  • Working knowledge of POS and reservation systems
  • Proficiency with Microsoft Excel and Word
  • Excellent organizational and time-management skills
  • The ability to manage multiple priorities while maintaining attention to detail

This role is for someone who wants to be part of what is happening. It's not about sitting in the office or simply managing schedules. It's about leading from the floor, collaborating with the team, building relationships with guests, and creating a culture that people are excited to be part of.

We're looking for someone with fine dining experience who wants to bring elevated hospitality to a relaxed, welcoming, and fun environment. Someone who believes great service isn't scripted—it's authentic, intentional, and delivered by a team that feels empowered to be their best every day.

If you're excited about building a restaurant culture from the ground up and creating an unforgettable guest experience, we'd love to meet you.

More detail about Lil Vic, please visit https://culinaryagents.com/entities/1093019-Lil-Vic