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Service Manager Jobs in Norwalk, CT (NOW HIRING)

Waltham Pest Services

Service Manager

Milford, CT

At Waltham Pest Services, our Service Managers play a vital role in ensuring we deliver the exceptional, health‑focused service our customers count on. As New England's original pest control ...

Private Listing

Service Manager

New York, NY · On-site

We're seeking an experienced Service Manager to lead front-of-house operations and deliver an exceptional guest experience in a dynamic Brooklyn restaurant. This is a hands-on leadership role for a ...

SCO Family of Services

SERVICE MANAGER

Dix Hills, NY · On-site

Work with and manage third-party contractors for servicing the campus and specialized projects. • Fleet Management: Maintain an onsite gas station and fleet of various vehicles & equipment.

SCO Family of Services

SERVICE MANAGER

Dix Hills, NY · On-site

$31/hr

Work with and manage third-party contractors for servicing the campus and specialized projects. · Fleet Management: Maintain an onsite gas station and fleet of various vehicles & equipment. Includes ...

Frescos Grand Cantina LLC

Service Manager

Queens, NY · On-site

$40K - $52K/yr

As the Service Manager, you will oversee daily operations, manage staff, and ensure that all service requests are handled efficiently and effectively. Your leadership will be crucial in maintaining ...

Frescos Grand Cantina LLC

Service Manager

Queens, NY · On-site

$40K - $52K/yr

As the Service Manager, you will oversee daily operations, manage staff, and ensure that all service requests are handled efficiently and effectively. Your leadership will be crucial in maintaining ...

Texas Roadhouse

Service Manager

Deer Park, NY · On-site

$66K - $73K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Chito Gvrito

Service Manager

New York, NY

$23 - $30/hr

Chito Gvrito, an established Georgian restaurant in Gramercy Park, is seeking an experienced Dinner Service Manager to lead front-of-house service and assist with day-to-day restaurant operations.

Texas Roadhouse

Service Manager

Shelton, CT · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Deer Park, NY · On-site

$66K - $73K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Shelton, CT · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

allegiance

Service Manager

New York, NY

Day to day management of a service department that maintains and repairs a fleet of commercial medium and heavy-duty diesel trucks, including Pierce Fire Trucks. * Focus on maximizing uptime of every ...

Da Toscano

Service Manager

New York, NY

SERVICE MANAGER (AM SERVICES) * Support daily FOH operations and lead service shifts, specifically Breakfast/Lunch services. * Monitor service flow, pacing, and guest satisfaction. * Assist with ...

allegiance

Service Manager

Bridgeport, CT

This is a working manager role. You will have one service writer who handles most of the paperwork and phone calls, and 4 to 5 diesel technicians on the floor. You will split time out in the shop ...

Straker's NYC

Service Manager

New York, NY · On-site

Position Overview The Service Manager is responsible for leading daily service operations and ensuring an exceptional guest experience. This role serves as a visible leader on the floor, supporting ...

Burlington

Service Manager

New York, NY

$27.60 - $42.55/hr

A Day in the Life As an operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the ...

Burlington

Service Manager

New York, NY · On-site

$27.60 - $42.55/hr

Position Overview As a Service Manager, you'll be responsible for overseeing critical day-to-day operations, specifically focusing on Point of Service/Front End services. A Day in the Life You will ...

Allegiance Trucks

Service Manager

Bridgeport, CT · On-site

$80K - $105K/yr

This is a working manager role. You will have one service writer who handles most of the paperwork and phone calls, and 4 to 5 diesel technicians on the floor. You will split time out in the shop ...

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Service Manager information

See Norwalk, CT salary details

$33.1K

$70.2K

$118.9K

How much do service manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for service manager in Norwalk, CT is $70,235.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,200.00 and $80,800.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Norwalk, CT?

The most popular types of Service jobs in Norwalk, CT are:

What are popular job titles related to Service Manager jobs in Norwalk, CT?

For Service Manager jobs in Norwalk, CT, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Norwalk, CT look for?

The top searched job categories for Service Manager jobs in Norwalk, CT are:

What cities near Norwalk, CT are hiring for Service Manager jobs?

Cities near Norwalk, CT with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Norwalk, CT as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $70,235 per year, or $33.8 per hour.

Service Manager

Milford, CT

Waltham Pest Services
51 - 200 employees
Learn more about Waltham Pest Servicesexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Overview

Waltham Pest Services has been New England’s original pest control provider—and we’re still leading the way. Our mission is simple: protect the health and safety of our communities through smart, innovative pest solutions.

We believe great service starts with great people. That’s why we prioritize the well‑being, growth, and satisfaction of every team member.

We are currently seeking a Service Manager. This position will be based out of our Milford, CT branch.

At Waltham Pest Services, our Service Managers play a vital role in ensuring we deliver the exceptional, health‑focused service our customers count on. As New England’s original pest control provider, we take pride in protecting our communities—and our Service Managers help bring that mission to life every day.


Responsibilities

The Service Manager will lead a team whose passion is to deliver exceptional service and expertise for families and businesses alike.  As an operational leader, you will be responsible for the overall management of the service team, including: delivering quality service, fleet management, service team sales, and overall customer satisfaction.

What You’ll Be Doing

As an experienced and successful Service Manager, you will be required to have the following experience and skills to...

  • Lead and mentor a group of front-line colleagues  
  • Provide highly skilled “hands-on" management
  • Train and develop technicians
  • Monitor scheduling and routing to drive efficiencies and productivity
  • Schedule client services and route service technicians
  • Motivate the service team to provide high-quality customer and technical services
  • Guide service technicians in resolving client issues and concerns
  • Ensure that customer expectations are met
  • Have experience interacting with both commercial and residential clients 
  • Perform quality site inspections
  • Review and submit all service-related documents and reporting
  • Assist with interviewing and selecting service technicians and trainees
  • Maintain inventory of equipment and supplies
  • Multi-task within a fast-paced environment

What We Offer

We invest in our people because they’re at the heart of everything we do. As part of our team, you’ll receive:

  • Competitive compensation with base salary + bonus
  • Comprehensive benefits: medical, dental, vision, 401(k), stock purchase plan, tuition reimbursement, and more
  • Paid time off, including holidays, vacation, and sick time
  • Company vehicle and gas card
  • Paid training and industry onboarding
  • Smartphone, equipment, and the tools you need to succeed
  • Support to obtain your required state pesticide license
  • Real opportunities for growth, development, and advancement

Qualifications

What We’re Looking For:

The ideal candidate will have at least 3 years of SUPERVISORY or management of direct and indirect reports in a service-based industry (i.e. package delivery, beverage, uniform, or vending services; pest control, lawn care or construction). Other types of management experience may be considered. We seek individuals who are creative thinkers with an emphasis on building teams and long term, profitable relationships.  

 

Minimum Requirements: 

  • High School Diploma/GED
  • Excellent communication skills
  • Valid Driver’s license
  • Must be 18 years of age
  • We will consider for employment all qualified applicants in a manner consistent with applicable federal, state, and local laws

Physical Demands / Working Environment:

  • Safely use a ladder within the manufacturer's weight capacity
  • Lift and carry up to 50 lbs
  • Safely access crawl spaces, attics, confined spaces, roof tops, etc.
  • Ability to work in all types of weather conditions

Average pay range offered for this role is $60,000 - $70,000 per year

Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Apply