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Service Help Desk Jobs in Reno, NV (NOW HIRING)

Sharecare

Lead Customer Service Rep

Carson City, NV · On-site

Handling escalated member concerns while also providing Help Desk support for the Customer Service Team.?? * Researching, responding, and providing a resolution, within the appropriate timeframe, to ...

Absolute Dental

Front Desk Receptionist

Reno, NV · On-site

$15 - $17/hr

Reno Sparks Carson City Minden If you enjoy helping patients, staying organized, and being the ... Strong customer service and communication skills • Comfortable working in a fast-paced ...

Absolute Dental

Front Desk Receptionist

Reno, NV · On-site

$15 - $17/hr

Reno Sparks Carson City Minden If you enjoy helping patients, staying organized, and being the ... service and communication skills Comfortable working in a fast-paced environment Organized ...

Absolute Dental

Front Desk Receptionist

Sparks, NV

$15 - $17/hr

Reno Sparks Carson City Minden If you enjoy helping patients, staying organized, and being the ... service and communication skills Comfortable working in a fast-paced environment Organized ...

Absolute Dental

Front Desk Receptionist

Minden, NV · On-site

$15 - $17/hr

Reno Sparks Carson City Minden If you enjoy helping patients, staying organized, and being the ... service and communication skills Comfortable working in a fast-paced environment Organized ...

Absolute Dental

Front Desk Receptionist

Reno, NV · On-site

$15 - $17/hr

Reno Sparks Carson City Minden If you enjoy helping patients, staying organized, and being the ... Strong customer service and communication skills • Comfortable working in a fast-paced ...

Absolute Dental

Front Desk Receptionist

Sparks, NV · On-site

$15 - $17/hr

If you enjoy helping patients, staying organized, and being the welcoming face that keeps an office ... service and communication skills Comfortable working in a fast-paced environment Organized ...

Absolute Dental

Front Desk Receptionist

Minden, NV · On-site

$15 - $17/hr

If you enjoy helping patients, staying organized, and being the welcoming face that keeps an office ... service and communication skills Comfortable working in a fast-paced environment Organized ...

Absolute Dental

Front Desk Receptionist

Carson City, NV · On-site

$15 - $17/hr

If you enjoy helping patients, staying organized, and being the welcoming face that keeps an office ... service and communication skills Comfortable working in a fast-paced environment Organized ...

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Showing results 1-20

All JobsService Help Desk JobsService Help Desk Jobs in Reno, NV

Service Help Desk information

See Reno, NV salary details

$11

$23

$36

How much do service help desk jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for service help desk in Reno, NV is $23.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.83 per hour, depending on experience, location, and employer.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

What are the key skills and qualifications needed to thrive as a Service Help Desk professional, and why are they important?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

What are Service Help Desk roles?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

How does a Service Help Desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.
What are popular job titles related to Service Help Desk jobs in Reno, NV? For Service Help Desk jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Service Help Desk jobs in Reno, NV look for? The top searched job categories for Service Help Desk jobs in Reno, NV are:
Service Help Desk jobs near you
Service Desk Support Analyst

Service Desk Support Analyst

Nevada System of Higher Education (NSHE)

Reno, NV • On-site

$20.50 - $28/hr

Full-time

Posted 22 days ago

Nevada System Of Higher Education rating

8.0

Company rating: 8.0 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

285th of 668 rated public administrative organizations

Job description

Thank you for your interest in employment with our institution. We want your application process to go smoothly and quickly. We ask that you keep in mind the following when completing your application:
  • Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
  • Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
  • Please note that applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted.

If you need assistance or have questions regarding the application process, please contact NSHE, Human Resources at (775) 784-4901.
Job Description
Exempt
Yes
Full-Time Equivalent
100.0%
Required Attachment(s)
Posting Close Date
Note to Applicant
A background check will be conducted on the candidate(s) selected for hire.
References will be contacted at the appropriate phase of the recruitment process.
As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.
All document(s) must be received on or before the closing date of the job announcements. Schedules are subject to change based on organizational needs.
HR will attempt to verify academic credentials upon receipt of hiring documents.

What Nevada System Of Higher Education employees say

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