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Service Help Desk Jobs in Reno, NV (NOW HIRING)

Bluetree

IT Helpdesk

Reno, NV · On-site

$20 - $27/hr

ONSITE POSITION IN RENO, NEVADA IT Helpdesk Technician * Company ... Bluetree Practice Services * Location: Reno, NV (100% Onsite Role) * Job Type: Full-Time * Pay: $20 ...

Meruelo Group

Front Desk Assistant Manager

Reno, NV

$17.50 - $22/hr

Maintain current knowledge/familiarity with all hotel services/features and local attractions to ... As needed, they will step into any area under their supervision to act in that capacity to help ...

Maximus

Junior CIC Analyst

Carson City, NV · On-site

Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations support roles. - Demonstrated experience supporting IT operations, help desk, or service desk ...

Maximus

Junior CIC Analyst

Carson City, NV · On-site

Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations support roles. - Demonstrated experience supporting IT operations, help desk, or service desk ...

Maximus

Junior CIC Analyst

Sparks, NV · On-site

Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations support roles. - Demonstrated experience supporting IT operations, help desk, or service desk ...

Maximus

Junior CIC Analyst

Sparks, NV · On-site

Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations support roles. - Demonstrated experience supporting IT operations, help desk, or service desk ...

Grand Sierra Resort and Casino

Front Desk Manager

Reno, NV · On-site

$17 - $22/hr

The Front Desk Manager will be responsible for upholding Grand Sierra Resort's high service ... help when busy or low staffed • Adjust room rate and occupancy control on a daily basis to ...

Meruelo Group

Front Desk Manager

Reno, NV · On-site

$17 - $22/hr

The Front Desk Manager will be responsible for upholding Grand Sierra Resort's high service ... to help when busy or low staffed Adjust room rate and occupancy control on a daily basis to ...

Bluetree

Front Desk Receptionist

Carson City, NV · On-site

$18.25/hr

Prior customer service experience is required, but we are fully willing to train you on dental ... Come work where your smile matters just as much as the ones you help create! Perks That Make You ...

Blue Tree LLC

Front Desk Receptionist

Carson City, NV · On-site

$18.25/hr

Prior customer service experience is required, but we are fully willing to train you on dental ... Come work where your smile matters just as much as the ones you help create! Perks That Make You ...

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Showing results 1-20

All JobsService Help Desk JobsService Help Desk Jobs in Reno, NV

Service Help Desk information

See Reno, NV salary details

$11

$23

$36

How much do service help desk jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for service help desk in Reno, NV is $23.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.83 per hour, depending on experience, location, and employer.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

What are the key skills and qualifications needed to thrive as a Service Help Desk professional, and why are they important?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

What are Service Help Desk roles?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

How does a Service Help Desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.
What are popular job titles related to Service Help Desk jobs in Reno, NV? For Service Help Desk jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Service Help Desk jobs in Reno, NV look for? The top searched job categories for Service Help Desk jobs in Reno, NV are:
Service Help Desk jobs near you
IT Helpdesk

IT Helpdesk

Bluetree

Reno, NV • On-site

$20 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

ONSITE POSITION IN RENO, NEVADA
IT Helpdesk Technician
  • Company: Bluetree Practice Services
  • Location: Reno, NV (100% Onsite Role)
  • Job Type: Full-Time
  • Pay: $20.00 - $27.00 per hour (Depending on Experience)
Strict Onsite & Travel Requirement: This position is permanently located in Reno, NV and is not a remote or hybrid position. Applicants must possess a valid Driver's License and a clean driving record, as this position requires up to 50% local travel to provide onsite technical support across our regional office footprints.Why Choose Bluetree Practice Services?
At Bluetree Practice Services, we're not just another workplace-we're a community that cares more. If you're a proactive problem-solver, a natural people-helper, and a technology-whisperer, we want you to join our fast-growing IT infrastructure team! We're all about high energy, cutting-edge technology, and creating a workplace culture where you genuinely matter. Come feel what it's like to work where your professional growth is fully funded, your voice is heard, and your well-being comes first.
What We're Looking For (Qualifications & Technical Skills)
  • Experience: 1-5 years of professional IT helpdesk or system support experience (an equivalent degree in Computer Science or Information Technology will also be considered).
  • Field Support: Proven hands-on experience delivering direct, onsite technical support to hardware and end-users.
  • Technical Infrastructure: Solid troubleshooting familiarity with VOIP phone systems, servers, network switches, Active Directory, and general hardware configuration.
  • Certifications: Active IT certifications (CompTIA A+, Network+, Security+, CCNA, or Microsoft fundamentals) are a major competitive advantage.
  • Soft Skills: Exceptional communication skills, sharp attention to detail, and a proactive, team-first mindset.
  • Compliance: This is a safety-sensitive role that requires the successful completion of a pre-employment drug screening.
What You'll Do (Responsibilities)
  • Technical Troubleshooting: Diagnose, resolve, and document a wide range of incoming hardware, software, and network tickets efficiently.
  • Onsite Field Deployment: Travel locally up to 50% of the time to deploy systems, upgrade infrastructure, and fix technical issues directly at our regional office sites.
  • Systems Administration: Manage user access, monitor server health, and administer local VOIP communications to minimize corporate downtime.
  • Team Collaboration: Work seamlessly with the broader IT division to scale infrastructure, share data insights, and align with core company security values.
Perks & Benefits That Rock
  • Competitive Wages: $20.00 - $27.00 per hour (commensurate with background and certifications)
  • Work-Life Harmony: Flexible administrative schedule options to balance your personal life
  • Time Off: Accrual-based Paid Time Off (PTO) that scales with your tenure + 6 Paid Holidays
  • Comprehensive Healthcare: Fully customizable Medical, Dental, and Vision insurance setups
  • Financial Safety Nets: 401(k) with an immediate Company Match, Life Insurance, and robust Short/Long-Term Disability coverage
  • Family Support: Access to our specialized Team Member Assistance Program (EAP)
  • Exclusive Incentives: Clear service & achievement recognition milestones alongside cell phone plan team discounts
  • Career Advancement: Direct pathways for upward mobility and promotions inside an expanding organization
Ready to Advance Your Tech Career?
If you're ready to turn your technical skills into a highly rewarding career path, don't wait.
Apply today to join the IT squad at Bluetree Practice Services!
This is a safety-sensitive role and requires passing a drug screen. We follow CDC, OSHA, and ADA guidelines to ensure a safe environment.
Bluetree Practice Services is a proud affiliate of Bluetree Dental, an organization dedicated to changing lives and dentistry. With partners across multiple states, Bluetree focuses on pediatric dentistry, orthodontics, and general dentistry.
Bluetree's Mission and Vision:
  • Mission: To give people something to smile about, today, and tomorrow.
  • Vision: Changing lives, changing dentistry.

Core Values That Guide Us:
  • Caring: Prioritize the needs of patients, team members, and practices.
  • Creative: Foster innovation and explore better ways to enhance dental care.
  • Credible: Build trust through experience, education, authenticity, and unwavering commitment.
  • Commitment: Stay dedicated to our values, mission, and vision.

Equal Opportunity Employer: We are an Equal Opportunity Employer, fostering a diverse and inclusive workplace. All applicants will be considered for employment without regard to race, religion, color, gender, sexual orientation, national origin, marital or veteran status, medical condition, disability, or any other status protected by law.
The pay range for this role is:
20 - 27 USD per hour (Bluetree Practice Services)

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