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Service Dispatcher Jobs in Wisconsin (NOW HIRING)

Adams, Inc.

Dispatcher

Elkhorn, WI · On-site

$20 - $22/hr

We specialize in providing exceptional service by way of residential, commercial, and smart home ... As a Dispatcher, you will coordinate and manage daily technician schedules, including on-call ...

Southport Mechanical, LLC

Dispatcher

Madison, WI · On-site

Dispatcher Residential Plumbing amp; HVAC Company Southport Plumbing, Heating amp; Cooling Location ... You'll work closely with the Customer Service Representatives who book the calls, the technicians ...

Southport Mechanical, LLC

Dispatcher

Wausau, WI · On-site

Dispatcher Residential Plumbing amp; HVAC Company Southport Plumbing, Heating amp; Cooling Location ... You'll work closely with the Customer Service Representatives who book the calls, the technicians ...

4 Senses luxury home services

Scheduler/ Dispatcher

Madison, WI · On-site

$17.25 - $21.50/hr

4 Senses Luxury Home Services is looking for a friendly, organized, responsible individual to manage our Residential Services Department. The person in this position will provide the vital connection ...

4 Senses House Cleaning

Scheduler/ Dispatcher

Madison, WI · On-site

$17.25 - $21.50/hr

4 Senses Luxury Home Servicesis looking for a friendly, organized, responsible individual to manage our Residential Services Department. The person in this position will provide the vital connection ...

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Service Dispatcher information

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$13

$21

$30

How much do service dispatcher jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for service dispatcher in Wisconsin is $21.44, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.04 per hour, depending on experience, location, and employer.

What is a service dispatcher?

A service dispatcher takes incoming customer calls and creates a dispatch ticket for each service call. Your responsibilities in this career include keeping organized and updated customer files in a database and creating contract proposals if relevant. Other duties include assisting with marketing as needed and keeping hard copies of customer files and billing. As a service dispatcher, you can work in a variety of industries, such as automotive, HVAC, emergency services, and more. In HVAC positions, you maintain technician schedules and dispatch technicians as service calls come in from customers. As an emergency service dispatcher, you answer emergency calls, collect vital information, and alert the necessary response team quickly and calmly. In the automotive industry, you also answer customer service calls, schedule service tickets for technicians, order special parts as needed, and invoice customers.

What is a service dispatcher?

A Service Dispatcher is a professional responsible for coordinating and scheduling service calls, technicians, or deliveries for a company. They act as the main point of contact between customers and service personnel, ensuring tasks are assigned efficiently and promptly. Service Dispatchers manage incoming requests, monitor job progress, and provide updates to customers and staff. Their organizational skills help streamline operations and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a service dispatcher?

To thrive as a Service Dispatcher, you need strong organizational skills, attention to detail, and experience with scheduling or customer service, often supported by a high school diploma or equivalent. Familiarity with dispatching software, GPS tracking systems, and office productivity tools is typically required. Excellent communication, multitasking, and problem-solving abilities help you manage technicians and interact effectively with customers. These skills ensure efficient workflow coordination, prompt service delivery, and high customer satisfaction.

How does a service dispatcher typically coordinate with technicians and customers to ensure timely service delivery?

A Service Dispatcher plays a crucial role in managing communication between customers, technicians, and the service team. They receive service requests, prioritize them based on urgency, and assign tasks to appropriate technicians while considering factors like location, skillset, and availability. Throughout the day, dispatchers monitor job progress, update customers on technician status, and handle any scheduling adjustments due to delays or emergencies. Effective communication and organizational skills are essential, as dispatchers often need to juggle multiple requests and maintain customer satisfaction.

Is it hard to get hired as a service dispatcher?

Getting hired as a service dispatcher can vary depending on the industry and location, but generally requires good organizational skills, communication abilities, and familiarity with dispatching software or tools. Employers often look for experience in customer service or logistics, and some positions may require a high school diploma or equivalent. Competition can be moderate, but having relevant skills and certifications can improve chances of employment.
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Service Dispatcher jobs near you
Infographic showing various Service Dispatcher job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $44,605 per year, or $21.4 per hour.

Service Dispatcher (Electrical / HVAC / Plumbing)

Current Electric

Wauwatosa, WI • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Residential & Commercial Service Dispatcher

Are you a scheduling superstar with a knack for logistics and a passion for teamwork? Join Current Electric’s award-winning Residential & Commercial Service Team and play a vital role in keeping our Superheroes on time, on task, and delivering WOW service to our customers. CALL US AT (866) 887-2218 and tell us about yourself!


Who We Are

At Current Electric, we empower our team to be Superheroes—people who rise to the challenge, help others, and bring positive energy to everything they do. We take pride in our culture of collaboration, growth, and exceptional service. Our team doesn’t just show up to work—we show up for each other and our customers.


Why Choose Current Electric

  • Competitive Salary between $50,000 - $60,000 annually (compensation based on experience)
  • Comprehensive Health Benefits (medical, dental, vision, and company-paid life insurance)
  • Health Savings Account (HSA)
  • Work-Life Balance: Paid vacation and holidays / Flexible schedule
  • 401(k) with company match up to 4%
  • Employee referral bonus program
  • Performance-based bonuses
  • Tuition reimbursement and paid training opportunities


The Big Task of a Residential & Commercial Service Dispatcher
Your mission is to connect the right technician with the right job at the right time. You’ll manage schedules, optimize routes, and provide real-time support to ensure both our customers and team members have a seamless experience.


Key Responsibilities

  • Dispatch the best-suited technician to each job based on location, skillset, and opportunity
  • Monitor technician schedules and adjust as needed to maximize efficiency and responsiveness
  • Communicate clearly with customers, technicians, and office staff—must enjoy being on the phone with both clients and techs
  • Maintain respectful and positive relationships with team members and clients
  • Collaborate with the Service Manager(s), Call Center Lead, and Warehouse Coordinator
  • Identify and escalate service issues or concerns in a timely manner
  • Utilize CRM software (ServiceTitan preferred) to track schedules and job details
  • Participate in training and development to continuously grow your skills
  • Support the coordination team with additional tasks as needed
  • Team player who’s flexible and embraces change


What You Bring to the Team

  • 2–4 years of dispatching experience in a trades or service company preferred
  • Strong geographical knowledge of the Milwaukee metro area and surrounding service zones
  • Ability to multitask, stay organized, and manage competing priorities
  • Excellent communication and interpersonal skills
  • High emotional intelligence and self-awareness under pressure
  • Proficiency in Microsoft Office (Excel, Word) and CRM systems (ServiceTitan a plus)
  • Ability to work independently and as part of a collaborative team
  • A positive attitude, humility, and a drive to exceed expectations


Here’s What You Can Expect When You Join Us

  • You’ll be part of a team that celebrates wins, supports each other through challenges, and believes in bringing your best every day.
  • You’ll be empowered to make decisions and be a key part of our service success.
  • Your role will directly impact customer satisfaction and technician performance.


Job Type: Full-time

Salary: $50,000–$60,000 annually, based on experience and qualifications

Schedule: Monday to Friday, 8-10 hour day shifts

Experience Level: Minimum of 2 years in a dispatching or service coordination role

Location: Wauwatosa, WI 53222

  • Must be able to reliably commute or plan to relocate before starting


If this sounds like the right role for you, we’d love to meet you. Join us in energizing lives and powering possibilities—apply today!