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Service Dispatcher Jobs in Wisconsin (NOW HIRING)

Adams, Inc.

Dispatcher

Elkhorn, WI · On-site

$20 - $22/hr

We specialize in providing exceptional service by way of residential, commercial, and smart home ... As a Dispatcher, you will coordinate and manage daily technician schedules, including on-call ...

City of West Allis

PT Dispatcher

West Allis, WI · On-site

Some duties include receiving 911 calls and non-emergency calls for police, fire, and emergency medical services. Dispatchers regularly utilize phones, radio equipment, Computer-Aided Dispatch (CAD) ...

City of West Allis

PT Dispatcher

Milwaukee, WI · On-site

$26.18 - $32/hr

Some duties include receiving 911 calls and non-emergency calls for police, fire, and emergency medical services. Dispatchers regularly utilize phones, radio equipment, Computer-Aided Dispatch (CAD) ...

City of West Allis, WI

PT Dispatcher

West Allis, WI · On-site

$26.18 - $32/hr

Support Services Opening Date: 07/15/2026 Closing Date: 8/17/2026 5:00 PM Central Description Do ... Dispatchers regularly utilize phones, radio equipment, Computer-Aided Dispatch (CAD) systems, door ...

Southport Mechanical, LLC

Dispatcher

Wausau, WI

Dispatcher Residential Plumbing amp; HVAC Company Southport Plumbing, Heating amp; Cooling Location ... You'll work closely with the Customer Service Representatives who book the calls, the technicians ...

Southport Mechanical, LLC

Dispatcher

Madison, WI

Dispatcher Residential Plumbing amp; HVAC Company Southport Plumbing, Heating amp; Cooling Location ... You'll work closely with the Customer Service Representatives who book the calls, the technicians ...

Carepool

Dispatcher

Pewaukee, WI · On-site

Customer Service and phone call support * Software platform technologies for tracking information and ride dispatching

County Materials Corporation

Dispatcher

Marathon, WI · On-site

Since 1946, we've relied on our talented and dedicated team members to provide reliable products with personalized service. We're hiring a Dispatcher to join County Readymix in Marathon City, WI. Job ...

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Service Dispatcher information

See Wisconsin salary details

$13

$21

$30

How much do service dispatcher jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for service dispatcher in Wisconsin is $21.44, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.04 per hour, depending on experience, location, and employer.

What is a service dispatcher?

A service dispatcher takes incoming customer calls and creates a dispatch ticket for each service call. Your responsibilities in this career include keeping organized and updated customer files in a database and creating contract proposals if relevant. Other duties include assisting with marketing as needed and keeping hard copies of customer files and billing. As a service dispatcher, you can work in a variety of industries, such as automotive, HVAC, emergency services, and more. In HVAC positions, you maintain technician schedules and dispatch technicians as service calls come in from customers. As an emergency service dispatcher, you answer emergency calls, collect vital information, and alert the necessary response team quickly and calmly. In the automotive industry, you also answer customer service calls, schedule service tickets for technicians, order special parts as needed, and invoice customers.

Is it hard to get hired as a service dispatcher?

Getting hired as a service dispatcher can vary depending on the industry and location, but generally requires good organizational skills, communication abilities, and familiarity with dispatching software or tools. Entry-level positions may be easier to obtain, while more experienced roles may require relevant certifications or prior experience in logistics or customer service.

What are the key skills and qualifications needed to thrive as a service dispatcher?

To thrive as a Service Dispatcher, you need strong organizational skills, attention to detail, and experience with scheduling or customer service, often supported by a high school diploma or equivalent. Familiarity with dispatching software, GPS tracking systems, and office productivity tools is typically required. Excellent communication, multitasking, and problem-solving abilities help you manage technicians and interact effectively with customers. These skills ensure efficient workflow coordination, prompt service delivery, and high customer satisfaction.

What is a service dispatcher?

A Service Dispatcher is a professional responsible for coordinating and scheduling service calls, technicians, or deliveries for a company. They act as the main point of contact between customers and service personnel, ensuring tasks are assigned efficiently and promptly. Service Dispatchers manage incoming requests, monitor job progress, and provide updates to customers and staff. Their organizational skills help streamline operations and improve customer satisfaction.

How does a service dispatcher typically coordinate with technicians and customers to ensure timely service delivery?

A Service Dispatcher plays a crucial role in managing communication between customers, technicians, and the service team. They receive service requests, prioritize them based on urgency, and assign tasks to appropriate technicians while considering factors like location, skillset, and availability. Throughout the day, dispatchers monitor job progress, update customers on technician status, and handle any scheduling adjustments due to delays or emergencies. Effective communication and organizational skills are essential, as dispatchers often need to juggle multiple requests and maintain customer satisfaction.
More about Service Dispatcher jobs
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What cities in Wisconsin are hiring for Service Dispatcher jobs? Cities in Wisconsin with the most Service Dispatcher job openings:
What are popular job titles related to Service Dispatcher jobs in WI? For Service Dispatcher jobs in WI, the most frequently searched job titles are:
Service Dispatcher jobs near you
Infographic showing various Service Dispatcher job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $44,605 per year, or $21.4 per hour.

Service Dispatcher

Midwest Heating and Cooling

Mukwonago, WI • On-site

$25 - $32/hr

Full-time

Re-posted 15 days ago

Job description

Service Dispatcher / CSR

Schedule: Monday through Friday, First Shift
Overtime required during high demand.

Primary Role:
The Service Dispatcher / CSR is the central hub of the service department. This role ensures smooth daily operations by effectively coordinating technicians, managing customer requests, and balancing customer satisfaction with technician availability and expertise. Success in this role will be measured by timely response to customer inquiries, technician productivity, and overall customer satisfaction.

Supervisor: Service Department Manager or Owner

Required Qualifications:
• Minimum of two (2) years' experience in customer service, preferably in dispatching, scheduling, or call center environments.
• High school diploma or GED equivalent.
• Proficiency with computer systems including Google Apps, Microsoft Office, dispatching software, CRM platforms, and ability to learn new systems quickly.
• Geographical familiarity with service area or ability to read maps required.
• Demonstrated ability to remain composed and adaptable in a fast-paced, changing environment.
• Proven ability to work independently with minimal supervision, as well as collaboratively within a team.
• Reliable, honest, and cooperative; must maintain confidentiality when handling sensitive information.
• Strong professionalism, integrity and work ethics.
• High energy, proactive personality with leadership qualities.
• Desire to help people and provide excellent customer service.
• Enjoys taking on challenges and is driven to succeed by achieving target goals.

Essential Skills:
• Excellent communication skills (verbal, written, and digital) with ability to interact effectively with both customers and technicians.
• Strong organizational and time management skills; ability to manage multiple calls, schedules, and digital requests simultaneously.
• Problem-solving and decision-making abilities based on sound logic and reasoning.
• Attention to detail to ensure accuracy in scheduling, routing, and documentation.
• Ability to de-escalate difficult situations while maintaining professionalism and customer trust.

Key Responsibilities:
• Manage and prioritize the daily workload of the department to ensure maximum efficiency and technician productivity (reduce idle/unassigned time).
• Schedule and assign jobs based on technician skills, location, and availability; optimize routes throughout the workday.
• Respond promptly to customer inquiries, schedule appointments, and provide guidance on company services, products, and options.
• Maintain continuous communication with both customers and technicians, ensuring timely updates and resolution of concerns.
• Handle emergency service requests, resolve issues directly when possible and escalate appropriately.
• Coordinate follow-up services and oversee completion to ensure customer satisfaction.
• Oversee billing and job documentation, including accurate data entry, invoice preparation, and accounts receivable support as assigned.
• Process parts and labor warranty claims, including vendor communication and documentation.
• Support the Service Department Manager with administrative tasks and special projects as assigned.
• Ensure all work is performed in compliance with company policies, procedures, and service standards.
• Contribute to achieving departmental customer satisfaction targets (e.g., >90% positive feedback).
• Ensure accuracy in scheduling, documentation, and billing to minimize errors.

Performance Expectations:
• The metrics listed below are the minimum performance expectations:

  • Inbound call booking rate of 76%.

  • Daily appointment capacity at 80%.

  • Daily guaranteed appointments 50%.

  • Average travel time per dispatch of no more than 18 minutes.

  • Average revenue per dispatch; metric provided by the Service Manager monthly.

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