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Service Director Jobs in Indiana (NOW HIRING)

Envive of Liberty

Social Service Director

Liberty, IN · On-site

Social Service Director Job Summary: We are seeking a highly motivated and compassionate Social Service Director to join our team at Envive of Liberty in Liberty, Indiana. As a leader in the ...

Envive of Liberty

Social Service Director

Liberty, IN · On-site

$60 - $80/hr

Social Service Director Job Summary: We are seeking a highly motivated and compassionate Social Service Director to join our team at Envive of Liberty in Liberty, Indiana. As a leader in the ...

Full Potential Inc.

Adult Service Director

Fremont, IN · On-site

Youth & Adult Service Director Position Summary The Youth & Adult Service Director is responsible for coordinating, monitoring, and supporting services for individuals receiving waiver and community ...

CommuniCare Health

Resident Service Director

Greenwood, IN · On-site

$60 - $80/hr

Resident Services Director** to join their facility.The position of**Resident Services Director** provides planning, assessing, coordination, and implementation of services to enhance each resident ...

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Service Director information

See Indiana salary details

$29K

$97.7K

$166K

How much do service director jobs pay per year?

As of Sep 8, 2026, the average yearly pay for service director in Indiana is $97,700.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,700.00 and $114,200.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Indiana?

The most popular types of Service jobs in Indiana are:

What are popular job titles related to Service Director jobs in Indiana?

For Service Director jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Service Director jobs in Indiana look for?

The top searched job categories for Service Director jobs in Indiana are:

What cities in Indiana are hiring for Service Director jobs?

Cities in Indiana with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $97,700 per year, or $47 per hour.

Social Service Director

Envive of Liberty

Liberty, IN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Social Service Director

Job Summary:

We are seeking a highly motivated and compassionate Social Service Director to join our team at Envive of Liberty in Liberty, Indiana. As a leader in the long-term care industry, we are committed to providing exceptional care and services to our residents. The Social Service Director will be responsible for overseeing the social services department, developing and implementing social services programs, and ensuring that residents receive the highest level of care. If you are dedicated to making a difference in the lives of others, we encourage you to apply for this rewarding opportunity.

Responsibilities:

  • Demonstrates knowledge of age-specific developmental factors specific to adult and geriatric residents in planning social services programs

  • Plans and develops social services programs for residents with various needs, including therapeutic, neurological, and dementia care

  • Promptly follows up on admission inquiries, evaluates, and assesses the needs of prospective residents to determine appropriateness of facility placement

  • Oversees the social services department, providing guidance and support to social workers and other staff members

  • Develops and implements social services programs that promote resident well-being and engagement

Qualifications and Skills:

  • Experience as a Director of Social Work in a large long-term care setting preferred

  • BSW or MSW preferred, or Bachelor's degree in a related field

  • At least one year of experience in the Social Work field required

  • Strong leadership and management skills

  • Excellent communication and interpersonal skills

  • Ability to work effectively in a fast-paced environment

Benefits:

  • Health insurance

  • Dental insurance

  • Vision insurance

  • Retirement plan

  • Paid time off

About Us:

Envive of Liberty is a leading provider of long-term care services, committed to delivering exceptional care and services to our residents. Our mission is to "reach out with our hearts and touch the hearts of others." If you share our passion for providing outstanding care and services, we encourage you to apply for this exciting opportunity.

How to Apply:

If you are a dedicated and compassionate professional looking for a meaningful career opportunity, please apply for the Social Service Director position at Envive of Liberty.