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Service Director Jobs in Pendleton, IN (NOW HIRING)

Majestic Care

Social Service Director, BSW

Carmel, IN · On-site

) Social Service Director Majestic Care of Carmel is looking for a Social Service Director to join our team's mission and believe in our core values! Our mission: Through the hearts of our Care Team ...

Aramark

Food Service Director

Indianapolis, IN

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

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Service Director information

See Pendleton, IN salary details

$29.6K

$99.5K

$169.1K

How much do service director jobs pay per year?

As of Aug 27, 2026, the average yearly pay for service director in Pendleton, IN is $99,498.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,100.00 and $116,300.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Pendleton, IN?

The most popular types of Service jobs in Pendleton, IN are:

What job categories do people searching Service Director jobs in Pendleton, IN look for?

The top searched job categories for Service Director jobs in Pendleton, IN are:

What cities near Pendleton, IN are hiring for Service Director jobs?

Cities near Pendleton, IN with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Pendleton, IN as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $99,498 per year, or $47.8 per hour.

Social Service Director, BSW

Majestic Care of Carmel

Carmel, IN • On-site

Full-time

Life

Re-posted 7 days ago

Job description

Social Service Director

Majestic Care of Carmel is looking for a Social Service Director to join our team's mission and believe in our core values! Our mission: Through the hearts of our Care Team Members, we provide excellent healthcare to those we serve.

Our Core Values... 

L - Listening

E - Empathy

A - Accountability

D - Decisiveness 

This is how we create a culture to LEAD with Love. 

Position Overview:

The Social Service Director direct and manages the day-to-day operations of the Social Service department in accordance with current federal and state regulations in addition to the community policy.

Key Responsibilities:

• Supervise the social services department in the day-to-day operations ensuring to set job assignments and set priorities.

• Develop goals and objectives for the department; motivate and manage care team members to accomplish the same.

• Ensure new care team members are effectively oriented; ensure an ongoing educational program is in place.

• Develop positive relationships on behalf of the community with regulatory agencies, residents, and families including participating during family orientation and family council.

• Assist in preparing budget for the department; administer approved budget.

• Implement policies/procedures with follow-up and supervision of care team members to ensure compliance.

• Provide direct psychosocial intervention.

• Perform resident assessments at admission, upon condition change, and/or annually.

• Create, review, and update care plan and progress notes.

• Provide direct psychosocial intervention.

• Coordinate resident visits with outside services, dental, optical, etc.

• Attend and document resident council meetings.

• Assist resident families in coping with skilled nursing placement, physical illness, and disabilities of the resident as well as the grieving process.

• Work with the resident, family, and other care team members to plan discharge.

• Conduct in-service programs to educate staff regarding psychosocial issues and patient rights.

Qualifications:

• Bachelor's Degree in Social Work or related field.

• Certified as required by the state of employment.

• One year of social work experience in a long-term care environment is required.

• One year supervisory experience in a setting service setting.

Majestic Difference Benefits:

  • Quarterly Pay Increase

  • Daily Pay

  • Company-Paid Life Insurance

  • Telehealth Services

  • 7 Company Paid Holidays

  • Care Team Member Relief Fund

Join the Majestic Care team where compassion meets excellence!


#MCare